From $50
Up to $500
Closed until Mon, 9:00 AM
In Sun Prairie, we are New Wave Pools - your comprehensive swimming pool solution. Specializing in swimming pool repair services, we're dedicated …
Compare top-rated swimming pool providers in Sun Prairie. Profiles include verified reviews, service details, and direct contact options.
From $50
Up to $500
Closed until Mon, 9:00 AM
In Sun Prairie, we are New Wave Pools - your comprehensive swimming pool solution. Specializing in swimming pool repair services, we're dedicated …
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We had our vinyl liner replaced this year. After comparing a whole bunch of companies in this area, and getting quotes, New Wave wasn't the least expensive, but they had the higher quality liners, and - more importantly - included the pool opening and some opening chemicals in the liner price. Raven was amazing to work with in shopping for the right liner and getting the process going, and Joel, Nick, Justin, Brad, Jason, and the rest of the service staff were wonderful in the execution. The process was easy and they talked me through everything one step at a time with very clear instructions. When the work day came, the installers worked like a machine. They were careful, detailed, and meticulous, and did a beautiful job with a gorgeous new liner. Since I was going on vacation the week after the install, they came back and filled the pool, balanced the chemicals, added salt (that we bought from them at a great price) and got things going. After the install there was a minor issue that caused some water loss (which we saw on camera), and New Wave was very quick and responsive to get the problem solved - making sure I had nothing to worry about while we were away. After the work and after the install, New Wave remained responsive, even giving us the time to help with some pool chemistry questions. Everyone I've spoken to at New Wave has been friendly and very quick to respond. We've found our new go-to pool company!
Hired New Wave to open my pool with some expected extra vacuuming after personal circumstances led to a late close following storms. Partway through the appointment, I noticed the techs poking around my LP tank after they failed to open the shutoff 3 ft from the heater and couldn’t get the heater started (I let them know I’d handle it myself). I was then told they couldn’t vacuum due to a significant leak from the pump motor and would need to replace it for ~$1300. The pump had a worn shaft seal, and is included in a full pump maintenance kit available for ~$18 online, and it can be replaced along with all other seals and gaskets in ~20 minutes. Don’t let the scare tactics or incompetent diagnostics force you into spending wildly unnecessary amounts of money on unneeded replacements.
Seriously impressed with this company.
I definitely would recommend their service
I definitely would recommend their service!
Pool techs are outstanding, use their services every Year