Landscaping reviews in Verona, Wisconsin

This review is 3 stars because of the owner, not the crew doing the work. The owner and some estimate staff have terrible communication skills. the owner sent crew with no notice and changed agreed on products with no approval from me. The crew would get 5 stars. The company was prompt in meeting me for a bid for 2 small retaining walls and small lawn repair. Prompt in getting the estimate, then communication stopped. I paid 50% down and it took 6 weeks to finally get someone to get me a choice for stone. They came up with one option. I had emailed weekly because the stone had yet to be picked and ordered and the date of the job i was given had already passed. 5 months later after much painful communication the job is done. Looks great. If the stone options would have been given to me when I was told they would be the job would have been done in September not the end of November. The stone turned out to be special order . As i said , had i been given this info at the start the stone would have been ordered and delivered for a timely install. The owner hides behind his staff and lets them do the dirty work when I had directly emailed him.
The staff told me they had complaints from clients on communication. I'm sure they couldn't tell the owner or might have had repercussions. I was also told about the bad communication skills from staff at 2 stone yards they work with.

We had a spring yard cleanup and shredded bark installed. Both jobs were completed early in the season and the workers were careful and courteous. I miscalculated the amount of bark needed and the job supervisor called the office and had a few extra yards delivered and the crew stayed on site until the job was finished! Our neighbor came over to ask who did the yard work because she was very impressed. Would highly recommend using Maple Leaf!

Diane and her team with Maple Leaf Inc. are remarkable! They have helped us with Fall and Spring clean-ups at our cottage for numerous years. They make time in their schedule to help us on the spur of the moment when we would like a tree planted or a bush removed. They make our lot look well cared-for AND haul away all the garden debris and fallen leaves so that it looks immaculate. They are on time, efficient and careful with our property. I recommend them at the highest level possible. They are GEMS!

We have always used Bruce Company but due to their tight schedule we decided to go with Maple Leaf even though their estimate was higher than Bruce Company. They were able to get us in quicker so we decided let's give them a try. I can say consider somewhere else. We had an estimate done with someone on site marking what we wanted done and we had a dogwood that was almost dead with a few green leaves that we asked to have it removed. Day of service after they left I noticed they left the one that was to be removed and removed one of our good ones that had no issues. I called and spoke to Joel and he offered another dogwood but that's not what we wanted so refused. Low and behold our remaining amount of our bill comes via email. I received it on the 2nd or 3rd of July. Invoice states due 6/30/24. Secondly we were billed full amount for removal of dead dogwood that was never removed only a good one. Hence I did email my concerns on the invoice and there has been dead silence. Not even a response. I live in a very nice new subdivision that is only 4 years old. Lots of homeowners here constantly looking for these type services. I will be posting also on our local subdivison facebook site my experience and highly recommending sticking with another company.

Maple Leaf has done yardwork and plowing for me for the last 30 years. They are reliable and a great value. They have been quite responsive to all of my needs and concerns. I can highly recommend them!

The most recent work they did was to cut down a tree and clean my gutters and downspouts. I spoke with Joel on Thursday and Maple Leaf came early the next morning! The work was excellent and thorough.

I have had Maple Leaf service for years. They are excellent at their job. My yard always looks fantastic. Their customer service and communication is spot on. I highly recommend them for all your yard needs.

We've been a customer ever since Maple Leaf took over our previous provider. Very happy over the many years ML has been taking care of our lawn. they do a nice job and there's no reason to look anywhere else. Thank you.

I hired Maple Leaf in May to remove 3 trees, a dirt pile with debris and to level the back corner of my yard. They were a nightmare from beginning to end. They first came at the end of June. Instead of removing the pile as agreed, they removed good soil and spread out the pile with construction materials. I was there and mentioned that the pile needed to go and showed them the glass and nails. The didn't seem to care. I was picking up nails and broken glass for days. After several weeks of emailing and phoning them, they contacted me at the end of September to correct the issue. While there, I asked about the timing for the trees. They said that should have been done before the grading. (which I had mentioned the first time). They sent a crew and put sod over it so it looks ok, though I am still worried the nails will make their way up through the soil. (after the tree removal)
The tree crew came in October. They did not have control of the tree limbs they cut and my roof, patio table and planter box were damaged. They also ran into my back fence. Once again I started emailing with photos. At first it seemed like they were actually going to address the issue. I finally had to take apart and throw out the planter and remove the back panel of the fence as it was hazardous. I only asked that they pay to repair the roof and compensate for the table (it was newly purchased last year).
They responded on October 23rd and November 1st. Each time they were going to have it resolved soon. Nothing further despite emails and filing a complaint with the BBB.

I have used Maple Leaf in the past with no real issues. While their quality of work has never been stellar, it was always acceptable. No longer.

I visite my daughter( Enterprice drive verona ) recently and had the chance to sea two maple leaf workers trimming trees amd shaping the bushes around her neigborhood .I was genuinely impressed by professionalism attetion to detail,and the care they put into their work.The place looked transformed -clean,beautiful, and full ofrece life .It's not every Day You see landscaping done With such pride and precision. Excellent job,maple leaf

We contracted with Maple Leaf to do our landscaping and deck, and it was a two year NIGHTMARE. Their work was extremely poor and they repeatedly ignored us whenever we would bring up concerns. It became clear that it was the owner of the company Joel Grant who was the one ignoring us. We brought in other contractors to evaluate their work, and every single person who looked at it (including Joel's own second in command employee) agreed with all of the issues we had and that they should be corrected. One of the contractors in particular was baffled at how horribly they did. However Joel didn't care to do anything about it. We had to get lawyers involved to get any sort of response out of him.

After a full YEAR of not responding, he finally came out to look at his company's work based on the lawyer's request, and he didn't disagree with any of the issues we had. He even told us he found out the guy who built our deck served 20 years in prison for MURDERING someone. This guy was at our house working while our kids were there. We were dumbfounded that he would be stupid enough to say something like that unprompted, especially with lawyers involved. We would've much preferred to have a different company redo the work, however we were legally obligated to allow Maple Leaf a chance to do it. The rework was ok enough to be done with the whole thing because we were sick of dealing with them, but is definitely still not the quality that it should've been.

We ended up having to spend thousands of dollars on lawyer fees, which we won't get back. Every other contractor we spoke to said Maple Leaf has a very bad reputation in their community. There are many other examples I could bring up to illustrate Maple Leaf's incompetence, lack of professionalism and overall uncaring nature, but I don't want this review to drag on. To save yourself from unneeded stress, and frankly to keep your family safe, do not use Maple Leaf. There are plenty of other contractors in the area to choose from.

EDIT - The reviewer right after me, Chase Horne, is Maple Leaf's lawyer. What an incredible coincidence that immediately after a negative review, the company's attorney jumps on to post an overly positive review. If you look at Attorney Horne's profile, he recently posted a glowing review of Bachmann Pool and Spa (another client perhaps?), shortly after a very negative review that mentioned getting lawyers involved. Hmmm...... Nice try Maple Leaf of attempting to bury my negative, HONEST review

We had Maple Leaf do some additions and changes to our landscaping last spring. They did a marvelous job. They were efficient and also meticulous. I was a little concerned about heavy loads possibly damaging our lawn, however when they finished the results were beautiful and the lawn pristine. I would highly recommend them.

Wonderful, family-owned business. I hired Joel and his team to help with a complicated concrete/landscaping project that involved removing rock flowers beds from around an existing pool and then pouring new concrete. Given the location, Maple Leaf had to do most of the work manually over a multi-day period (including digging and removing the rock by hand and bringing loads of concrete in by wheelbarrow). Many other companies refused to even bid the job given the difficult site conditions. But not Maple Leaf. They went above and beyond to get the job done right. During their lawn repair, Maple Leaf even repaired areas that were far outside the scope at no cost. Joel and his team will always be my first call.

I am sharing this not as a customer, but as someone who has experienced driving on the road with their crews. Based upon some of the other reviews I am now reading, their recklessness, and complete disregard for the rules of the road is unsurprising.

Twice now have myself and another one of my crew members in my business been run off the road by one of their trucks and enclosed trailers. Both instances happened at the same on ramp merging onto highway 12. We both merged and must have “interrupted” their convoy of trucks, even though there was adequate space to merge. In both instances, the Maple Leaf trucks sped up in the left lane, and then without space threw on their blinker and started coming over. Being the safe and attentive drivers we are, we were able to avoid being crashed into by moving onto the shoulder, but I can’t imagine that they would have stopped if they made contact with our trucks.

For myself, I then went in the left lane to see who these horrible people were and they were looking over at me laughing at me. Laughing at the fact that they almost killed me and destroyed part of my livelihood. I kept this to myself but now that they have done it again to one of my crew members, the public need to know what kind of people they are hiring. They simply do not care.

We happened to be going the same way around the north side of the lake, and I was fuming all the way until M meets 113 and I happened to pull up next to their lead truck. This guy motioned for me to roll down my window, which I did, and he proceeded to apologize for his coworkers and said that he would talk to them about it. Obviously nothing has changed.

I would never hire people that don’t respect me or my property, and they are showing their true colors in every aspect of what they do. Take caution driving anywhere near them.

Maple Leaf did our rough grading, fine grading, seed, sod, mulch beds, and planted 2 trees at our new construction home in August of 2022. To say we are unhappy with our yard is an understatement. The rough and fine grading is horrendous. One of our trees is crooked. The mulch beds were not dug deep enough so mulch is spilling out into the lawn, and the dirt underneath is not even close to flat, so there are many areas where landscaping fabric is exposed, but valleys where there are inches of mulch.
We contacted Maple Leaf on August 29th ask them to take a look at the grading because we had water pooling in our back yard and to take a look at the tree that appeared crooked. They never rang the doorbell or let us know that they were coming by, but I got an email on 10/21/22 (after following up via email twice, and several phone calls) that they had looked at it and everything was fine. In the spring of 2023, we had several inches of standing water in the middle of our yard - about 1/3 of our backyard. We asked them to come out again. Again, we had to follow up several times before someone came by to "measure." We had to follow up several more times before a crew showed up with no warning, didn't speak to us at all before beginning to bring dirt to the backyard, and advised it was fixed after we went out there to see what they were doing. Luckily we were working at home to be able to speak with them. It is better than it was originally graded, but it still holds water and is clearly not done correctly.
Following that, we mowed for the first time in the spring, and there are holes and valleys in a 5 foot wide area along the entire length of our backyard. I called and had someone advise that the supervisor wasn't in the office but would leave an urgent message for him to call us back. We have never heard back from them and have given up at this point. We paid a lot of money and gave Maple Leaf a blank slate to grade and the work was completed so carelessly. We would expect at least some pride in work and follow up to fix what was done poorly, but they really just do not care.
Based on the quality of work performed and the absolute lack of communication afterwards, I would not recommend this company to anyone.

We had a retaining wall that was not installed correctly. Drain tiles for downspouts were inadequate which was causing damage to our building as well as causing the retaining wall to fail. Water was building up behind the wall resulting in the wall leaning out and threatening to collapse. Mapel Leaf did a fantastic job of removing retaining wall, installing proper drain tile and re-installing retaining wall using existing material. Water now drains through the wall as it should and damage to our building has ended. This was done in 2021 and the wall is still a thing of beauty.

I just watched one of their employees throw trash out of his work truck window at the kwik trip on water wheel drive in Waunakee. 7:30 am, truck #55, bald guy. He was parked literally right in the front where there are plenty of nearby trash cans. He could have even left it in his truck until he was feeling less lazy... but nope! His window was down an inch or 2 so he threw trash out of the window of his LAWN CARE work truck... my seven year old knows better. Even she was shocked and said "I wouldn't want THEM to work in my yard! C'mon, it was just earth day!". If I wasn't late getting her to school I'd have liked to get out on my vehicle and hand the trash back to him. Maybe ask him if he cares about kwik trips lawn or how he's representing the business he works for. 🤷‍♀️

Stay away from this company. They don’t pay their bills. Performed a small job for us and it went horrible. Talked to an attorney about taking them to court and he advised us it would be a waste of time. Evidently the business is/was in foreclosure and the chances of us ever getting paid even after getting a judgement was slim.

Beware

It’s amateur hour when it comes to this company and it’s snowplowing and ice removal. Snowed for 2 days straight and 16” of snow if not more. They don’t even come open up the parking lot the driveway or the approach so nobody was able to leave this building for 2 days. Many people fell and have injuries because this building houses families, kids, disabled people and elderly.. If you value your money, you wouldn’t hire this company to do your sidewalks let alone your apartment building.

Avoid this company at all cost, there are much more honest companies in the area. This company damaged my vehicles custom paint job and also chipped the windshield (it’s not terrible, but it still happened.) I contacted them about the issue and was ignored for over a week. When I finally reached back out for more details I was told to take it up with my insurance… wow. Nothing like screwing me over then telling me kick rocks.

And again, I’ll be 100% honest, the damage isn’t massive. I can repair the paint myself, and the chip is easily fixable. But the fact they won’t even admit and take responsibility is very low and speaks volumes about how this company operates.

Save your time, because on the off chance something goes wrong, you’re on your own.
If you have good insurance… then they’re probably good enough LOL

Working with Maple Leaf on my new lawn, watering program and driveway wasn’t a good experience. I will say they did a good job grading the lawn and installing the retention wall.

The lawn wasn’t fully re-seeded (some old lawn was left behind) so the old grass that was left behind has taken over and the new lawn is turning into weeds.

The driveway has footprints in the concrete and the sealing took quite a while to complete. They came 3 times randomly and I never got notice. At the end, they left materials behind that I can’t dispose of without paying for it (He said he would come back to finish the job and never did).

The worst was the sprinkling service. I paid (what I thought was quite a lot money) for them to come out and install timers/sprinklers and it was a disaster. It took 2 weeks to get it properly installed (After 2 trips). Meanwhile, I had to water on my own and buy equipment. On the 2nd trip, a sprinkler was setup and sprayed straight at my house and didn’t move at all. Most hoses leaked and the sprinklers were in poor condition. A large section remained un-watered. I alerted them to this and they issued a discount on the service. I decided to not have them come and fix the remaining issues as it didn’t go well on the install and I was worried it could get worse.

The kicker was that we had agreed to extend the watering an extra week (as it took an extra week to install) and they came a week early and removed the equipment. I never got an answer why or any kind of refund for the 1 week (our of 5) that I missed out on.

I am mostly disappointed in communication. I had to email/call a lot to get answers. I got no information on how to take care of the lawn (watering, when to remove straw, etc). I received no guidance on the watering system (I had to get the manual to lookup how to use it). I still have many emails unanswered and no one has ever returned my calls/voicemails. People would say they are going to come out and never did.

Absolutely avoid Maple Leaf for landscaping at all cost!!! We contracted Maple Leaf to do landscaping work for our new built back in October 2023. First of all, the communication is terrible. We asked them to not start the landscaping until after winter as we believe the grass will grow better if they are put in during spring time. This request was ignored with no communication and it is now September 2024, and our backyard looks horrible despite having so much rain this year. The grass seed never grow and we had to spend a lot of money to reseed. Additionally, $1000 was charged for temporary irrigation system but since the project was completed end of October 2023 and it was freezing weather, the irrigation system was not able to be used. We asked them for a refund and kept getting ignore until we told them we were going to small claim court. This took about 5 months for them to issue us a refund check on a service that they did not provide. Lastly and most importantly, the retaining wall they built is visibly sinking (see pictures). As part of their contract, hardscape is under warranty for 2 years. We brought this up and they have been stringing us a long for four months now with no response to when they are going to address the sinking of the wall. Absolutely avoid!!! They have been a nightmare to work with.