Tree reviews in Verona, Wisconsin

I have used H&H arborists for some years now. They are very professional and do an outstanding job. They have taken care of my large elm trees with emerald ash borer treatment and also pruning. I highly recommend them. I think they will be cabling my elm tree soon as there is a large crack in it.

I had these guys back to trim 2 silver maples and take down a huge poplar that was very close the house. They worked through harsh winter conditions and made sure we were happy with the work!

I was calling around Dane County getting quotes for Emerald Ash Bore treatment. Three companies gave me an estimate on How much it would cost per inch to Treat some trees. I called this place. Ask them for an estimate. They then told me they couldn’t do that Without coming out to measure the trees or providing them with measurements. And then called back with my measurements and was met with a little bit of rudeness and was told to email the measurements. I then emailed my measurements for an estimate And didn’t hear anything for a week. I then called and asked about my email and they said we’ll call you back. Here I am two weeks later without any contact. I would not recommend going to a place like this as the business tactics seem shady. If you can’t even discuss what your estimates are going to be then why bother? There are places in Madison charging nine dollars an inch for EAB treatment. Look around and do your homework. Don’t go to this company.

I have to split my review up into two categories, the actual crew that came out, and the office scheduling. The crew was great, the office scheduling and communication was terrible.

The stump was on my Dad's place and he has some dementia. I felt that someone needed to be there during the grinding because he gets confused by commotion or when things are out of the ordinary.

The bidding went fine. The estimator showed up when he said he would. I accepted the bid and was told I would be contacted by the scheduling in 2 to 5 days. About a week goes by, no call back so I call them on Tuesday. I'm told they need to have a utility locate done and would be out there on either Monday or Tuesday. (I couldn't make it out there on Monday but my brother was able cover instead). Nothing happens Monday, I call Tuesday morning and was told they'll be out there Wednesday instead. I called Wednesday morning they said they'll out there Friday morning at 9:00am instead. I'm out there Friday morning around 8:30am. About 10:30 I call to see where they are. They said they would give me a call back after they talk to the crew. No call back, so I call again around noon. I'm told the crew had an 'emergency' but I'm the next job. (I wasn't told what kind of stump grinding 'emergency' it was.) I was told they should be there in a 1/2 hour. They finally show up an hour later around 1pm. The crew had no idea they were supposed to be there at 9am. This was really very poor communication on the office peoples part.

So, if you don't need to be there when the service is actually performed, go for it. The crew was professional, courteous, conscientious and did a great job. If you plan on juggling your schedule around so you can be there, think twice before using these guys.

9/4/2025 - I added a star to my previous review. Full disclosure, when received the final invoice for the work (after my original review) there was a $100 credit on the bill for the scheduling inconveniences. It was not something I expected or asked for. Thanks guys.

Team members are always professional and quick in completing their tasks. Have used them for 5+ years with excellent results. Complete confidence in their recommendations. Wouldn’t use anyone else.

Easy to work with. HH Arborists actually responded to emails and phone calls promptly. Arrived on time for scheduled work. Crew was nice, and did a good clean up.

I was very disappointed with the quality of work and care taken for our property. When I met with the sales rep, he indicated the stump grinding would go below the grade of the land so drainage would flow away from the house, and that the company would lay boards to protect my lawn from damage by the heavy machinery (the latter I received in writing). Neither condition was met. Both issues were brought to the company via email and with supporting pictures, and they did nothing to rectify the situation, other than throwing a small amount of seed out on about 1/4 of the damaged area. We have had to take on significant work to attempt to repair the damage and will have to hire someone to re-grind the stump below grade. Additionally, a fair amount of the damage was to our neighbor’s lawn, which should never have happened.
They did trim a limb of a different tree, and that seemed to go fine.

Nick, Bemis, Abraham, Jordan were so great! I watched all day in awe. Hard and dangerous work done so professionally… attending to detail and with joy! Thorough clean up job as well. Wow. This crew deserves a nice bonus or a big raise. You don’t want to loose them!!! Thanks soooo much🥰

Cool tree climbers

I was treated very rudely on the phone and was disrespected. Never again with my buisness

Kim was awful and extremely unprofessional.

Always great service.

Did a great job taking down some trees and protecting some others against the emerald ash borer

I was very pleased with my new landscape and tree care services! Will definatly call in the future!

An excellent company. I can tell you from doing part time work for them over this winter season, doing snow removal, that these folks care about details and they will work hard and smart to get the finest results for their customers.

Great service setting up rocks, edging, bushes, and trees in our back yard. Awesome suggestions from Ben on the best fit for our yard.

The Steven R Bassett Company has done just about everything we have needed on our property for many years. They have frequently shown us ways to save dollars while still producing excellent results. They have taken care of our lawn and trees, and done some landscaping. Best of all, we know that these senior citizens can trust them.

We had Bassett give us an estimate touching on several areas including planting trees, dividing some overgrown hostas as well as updating some existing planting beds. We were up front with them and told them we would want to do some research on their suggestions and then discuss any concerns or ideas. We’ve learned the hard way with previous landscapers that you need to be thorough and informed when it comes to the work or you end up with a less than ideal result. The initial contact was great. My husband was very impressed with Ben’s knowledge, but the follow through was less than I had hoped for. I didn’t swamp him with emails. I simply had a couple of questions about the types of trees and when they should be planted. His initial reply was quick but past the first email, things fell off from there. We had hoped to get trees planted in the fall. Ben lagged in responding to the 2 emails I sent him and when he finally did respond, he suggested that we wait a year before having any landscaping done. I read between the lines - his resistance to communicating with me along with his suggestion that we push back the work – everything until next summer led me to believe that he was hoping we’d just go away. I emailed and shared my concerns that he was perhaps too busy to take on any new business and got zero reply. So, my instincts were obviously correct. If he had truly wanted our business, he would have called or emailed. I’m not a problem / high maintenance customer who demanded too much attention. We were looking to spend several thousand dollars on landscaping and I simply wanted to make sure of what we were getting and what would work best for our needs. It was a very disappointing experience. I gave them 2 stars because as I said Ben was very knowledgeable, but they clearly did not want our business.

We have engaged Bassett’s services for a number of years for a reason; attentive, caring, responsible, clean, friendly, professional and available. We truly endorse Bassett and am grateful for their services.

We use Bassett for all of our landscaping and lawn care needs. We recently had a family reunion and many commented on how great everything looked. They made a special effort to be here the day before so everything was in top shape for our get together. Highly recommend to anyone looking for quality lawn and landscape service.

The BEST Arborist and Tree Trimmers! Always clean up after their work, are careful to not tear up our lawn. They are responsive, communicate when they will be on site and and always show up.