Home Services reviews in Birmingham, Alabama

Seen with my own eyes what a wonderful job Glenn and his crew does and would recommend everyone to them if u want ur pool done right

Great place to find all of your pool supplies. I have used their cleaning services for over a year. Friendly staff and great customer service.

CONSUMER BEWARE!!
Once someone finally came out after several calls, to check our pool lights, we were told what they "thought" was the problem... But never heard back from anyone about fixing our lights... So we are still in the same situation of not knowing what we need to do... Part of the Technician's write up also included our chlorinator not working that we told them about, they didn't diagnose it...Were billed for service call without a solution.

Dave and Tommy are always extremely quick to respond. They always explain any needed maintenance and repairs clearly and concisely. I highly recommend Swimming Pool Services.

Always helpful, polite, and professional. Kimberly and Nicole are stellar.

We are very happy with the work that we had done on our pool. So happy to have found some honest contractors who do what they say they will do and keep us in the loop along the way.

Associates are more focused on selling their services than helping owners care for their own pool. I understand they are for profit but some of us enjoy doing our own maintenance.

We have used Swimming Pool Services for many years including opening and closing our pool and weekly maintenance. Matt. David and Dave especially have provided excellent service. Good customer service people too.

Very nice store and service center. The staff is knowledgable and helpful. Also well-stocked with spare parts and accessories. A pleasure doing business there.

Only one star... I wouldn’t have given even a one star! These people cut off my pool ladder and rain that was on the steps going into the pool when they came to close it at the end of the year. Today they came to open it and were supposed to put ladder and rail back on, as well has fix a pipe that is letting water out. They left a ROCK on top of the leak and told us to go to Lowe’s to buy a pipe. They didn’t put the handrail back on bc of a crack in the cement. (Which they should’ve seen before taking it off when they closed the pool) so now, there is a big sharp piece of metal coming up out of our concrete. The ladder has a huge gap. It’s totally UNACCEPTABLE. I would not recommend these people.

Friendly and professional service! Great in-store help with weekly water testing, advice on chemicals and treatments, etc. Whether you want regular maintenance service or prefer to DIY, this place can help keep your pool looking perfect year-round!

This is reference to he post concerning Mr Hood, I
Am the owner for Clover Land Service and have first
Hand knowledge of the events, I
Was with him. You represent nothing but lies and unfaithfulness and dishonesty, your current customer is still working with us to get us paid and a Mechanics Lien is in place and will remain on you and your
company as well as the customer until the matter is resolved. I was present that night and directed Mr Hood to
Fill the pool back up partially for your refusal to make
Payment, furthermore the police arrived because you called them and said there was nothing they could do it was a civil matter and later returned after being asked could we keep filling it up and say go
Ahead. The homeowner spoke to
Mr Hood and I
And asked if we could handle it another way, which we have, you now have a mechanic Lien in place. The truth of the matter is you refused to make payment when given a bill, and just as one of your prior contractors told us, you would haggle prices, when given the bill you stated you had to go and see what had to be fixed and haven’t even stepped foot on the site. So I instructed Mr Hood to give you something to fix. There is the matter of clearing and bringing to
Grade the back yard prior to the dig on the pool 4 hours work that you still owe. The Mechanic lien will stay in place.

Very dissatisfied. We had been using Swimming Pool Services (SPS) since we moved into our home in 2008. They opened and closed our pool each season and we bought our chemicals for our pool and hot tub from them as well. The last few years, the service began to drop. When we called to complain, we were told it's hard finding good help. In Oct 2012, we bought a hot tub from them. In Oct 2016, the hot tub quit running. When the repairman came out, he said we needed to buy a new pump. After waiting a few days for SPS to give us an estimate on a new pump, my wife called the maker of the hot tub, Shoreline Dynasty Spa, and got an estimate from them. We decided to try to fix it ourselves and took the pump to Alabama Pump and Supply who fixed it for much less. We then reinstalled it. After reinstalling the pump, we decided to move the spa a few feet and called SPS and were told Glen would call us back shortly as he was on a job. I waited until 2 PM. When I called back, I was told they wouldn't be able to help us until sometime the next week. TIME TO MOVE ON. We had experienced poor service many times over the years, but weren't sure who to use. Thanks to SPS's poor service, we now open and close our pool and we use Shoemaker pool services for our supplies.

Glen was kind enough to help me trouble shoot my Polaris. He made several suggestions on things I can do to improve my pool experience and they've all been true. I highly recommend Swimming Pool Services for their expertise and professionalism!

We have been shopping here for several years. Great staff in the store and they did a great job on our liner. They always make sure we are satisfied and have helped solve chemical problems. They even came out on a freezing Saturday morning to repair the pump and avoid further problems from the cold!

Very poor customer service on the owners end. After a mistake was made on my pool I requested to speak to someone in charge and was told the owner would call me. I've waited over 3 weeks for a call and not once has he tried to get in touch with me. I called back several times requesting to speak to him only to be told "he wasn't in and would call me back".
Horrible customer service to not even return a call. He should have reached out to me the second he heard about the mistake. Granted I do have a small above ground pool but I'm still a paying customer. We will never shop here again or recommend this business to anyone.

Edited to add after owners response... The things you stated are false. I did provide a picture of my pool along with the dimensions of it to your staff member. She put 12'x30' (feet) instead of 12'x30"(inches). Also, I was told multiple times by your staff that YOU would call me or when I would call back to try to get you they would tell me something you said so I know there was some communication going on. Another thing I was NOT asking for free chemicals. I even told the girl that when I went back in in person to have the water checked again to see how bad was. I'm not sure where the miscommunication is happening between you and your staff but that needs to change. But when someone leaves a review it is that person sharing their experience, good AND bad, they had with that particular business.

Ryan from Swimming Pool Services came out today and changed the sand filter. Ryan was very professional and his work was outstanding. He explained everything he did and went above and beyond to take care or our pool. I recommend Swimming Pool Services and their staff for anything your pool needs. Thanks to all at Swimming Pool Services for the outstanding service. They should be your first call.

ADVISE EVERYONE NOT TO USE THIS COMPANY. We had a pool liner replaced and it took over 3 months and then they broke our equipment and didnt replace it, we had to fix it ourselves. On of their workers turned a switch and our pool turned green since we were away over the weekend. Now they are trying to bill a late fee charge since the bill has not been paid in full since it is in dispute since they have not paid us for the broken equipment. BEWARE IF YOU USE THEM

I have been a loyal customer of Swimming Pool Services (SPS) for for over 8 years. I submitted a request for service and potential repair work at SPS last summer. Each time I shop at the store I inquire about my request only to be told that it has been moved it to the top of the list. The last time I asked I was told to find someone else. I understand that there is a shortage of people willing to work and alot of companies are short staffed. I find that to be no excuse for leading me on so long before telling me they don't want my business.

me but

Earlier in the year, I called and successfully set up an appointment to have someone look at my hot tub. However, the weather took a turn and the appointment had to be postponed.

Today, I called back and the lady who answered told me that my hot tub was too old for them to look at - which may be true. However, her rationale was "once you fix one thing, another one just pops." I kid you not...a service company doesn't want multiple issues to service. She's not in sales, but she's no better at customer service. She didn't want my business and, lucky for her, she won't be getting it.

I called 5 different companies trying to hire someone to open/clean my pool, and change the sand in the filter. Three said they didn't provide the services and two never showed. Then I found Swimming
Pool Services. From the moment Ashton answered the phone I knew I was dealing with a professional and reputable company. They gave me a price and schedule my service( I called on a Friday afternoon and they were at my house on the following Monday afternoon) . The service staff was friendly, knowledgeable, and highly professional. I would highly recommend Swimming Pool Services. The experience was outstanding!!!! I will be making an appointment soon to have the pool closed and winterized. Thanks to all of you that I interacted with during this service!!