Window Installation reviews in Birmingham, Alabama

Great experience!

Great company when you need windows replaced.

Legend windows did an excellent job for me. I had over 20 older wood windows that needed replacing. They came, measured, got the windows ordered and when the windows arrived, they installed them all in two days. It looked great and the price was excellent. I was able to refer them to a client who also used them and was very satisfied. Will be using them for all my window needs.

ordered windows early Sept. 2023 and as of Jan.2024 no windows and appears I am scammed out of $2400. Company address is fake, and no one returns calls or emails , text mesgs from Legends.
Saw channel 6 report on them and seems many more people have been scammed too.

We had siding installed and a door replaced. The workers were great, on time and very professional they worked around the rain to get the job completed. Explained everything they were going to do in a polite and easy to understand method . The company called and texted to keep us updated about any weather and time of arrival. They checked back to make sure we were satisfied. Great company if needed will use the again and have already told friends about their work. Very satisfied.

Heard the company had went out of business so I have been looking for the manufacturer of the windows, no paperwork states the manufacturer. Seriously! If the company is truly gone, the money spent on a lifetime warranty is nothing but paper.

They were so kind when we wanted to meet with them twice before we made our minds up. We have never gotten new windows so we had a lot of questions. They came out to house twice before we made the decision to explain everything. The install was easy and clean. I felt terrible bc my house was a mess and when my kids came home they both said Omg mom they gave us new windows and cleaned our house! LOL

This company vacated their office in Sept/oct 2023. I just spoke with landlord and they stopped paying rent. The window manufacturer never heard of me so my order was never placed and of course my deposit is gone. I’m attaching pics of the vacated office as proof. You will see empty desks, displays, and their sign is gone. The company address is a granite place they subbed space out of. Updated: this family was sued by the state attorney general office for the crimes they committed. Contact them if you were a victim.

This review has been updated. The only lasting negative from this experience has been the length of time it took to receive the windows. We ordered in mid-March and the installation was completed October 31. The initial timeframe we were given was 10-16 weeks. Jody has been very patient and when he received information, he relayed it. As soon as the windows were scheduled to be brought down from the manufacturer, he called to let us know. Due to our flexibility with scheduling, he was able to get them installed first thing the following week. His installers were polite and efficient. They did an excellent job installing all of the windows and cleaned up after themselves when the work was completed. I would definitely utilize them in the future, but bear in mind that there are still delays in the manufacturing process.

Jody and his crew were very knowledgeable and professional. From the owner to the installation crew, everyone was wonderful. We got higher quality windows at a price less than others wanted to charge us for lower quality windows. The installers did a fantastic job and cleaned up everything. If not for the new windows, you would not know anyone had been there.

Communication with this company is horrible.We had our windows put in August 2023. There was some small issues after (they and I fixed) and it took awhile to get that fixed. Now I have some other issues that I’ve been calling 2 different numbers and leaving voicemails plus emails. *Edited in February and still no response. One of the issues is the latch is loose on the window. I’ve tried to tighten it but it seems stripped. Also all of my widows gets condensation on them.

We were scheduled for 6:00 pm meeting the representative showed up unexpectedly 2hrs early. I really wasn’t prepared at the time frame so I asked him to give me about an hour or so to come back, which was no problem the representative understood and he would be back in an hour. Only thing was I didn’t have a contact or POC call. He did not leave a card or give his name before leaving. I wasn’t aware who he was really and who he worked for because my mother set the appointment and told me who Noah was and the company he works but found all this out once, I called her that he was supposed to come in and take some pictures of the bathroom.Once Noah arrived back at the house I met him at the door he introduced his self and by that time I already knew who he was and what he came to do. So I brought him to the bathroom where he was supposed to go. We just done some demo in that bathroom about a few weeks ago so everything was empty I was explaining to Noah what we had done etc. Didn’t seem like he was pretty engaged in what I was explaining to him about what we had done, but I continued I show him the bathroom and pointed out water damage that we had in the floor from our old tub that was previously there, which left a hole to the floor while removing. That Noah told me that you guys only do showers and only work surface level that with the damage to the floor would be a problem it wouldn’t be a good fit for your company because you guys don’t fixed or repair. Which was understandable I really wasn’t aware of the company if that’s the policy that’s it, this was something my mother put together so I really don’t know. So once Noah said that conversation kind of went blank he took one picture of the damage and proceeded to head towards the door and said he apologized about that and good luck. I appreciate you guys for coming out but for him to drive from outside of Birmingham and it not be a good fit was kind of like a wasted trip and time, so I was really more upset about that because I could of sent pictures.

Mr York is very professional. Customer service and communication is very important to me and he did a great job in both areas. He is very knowledgeable of his job and gave a great presentation. Can’t wait until my gutters are installed . Highly recommend this company 😊

I signed up for an window estimate. Before he would give me the estimate, I had to sit through this very time consuming time-share style presentation and lesson on windows. When I finally got the quote, he tried to pressure me into signing a contract on the spot, by emphasizing this whatever % discount that is only valid if I sign a contract that day. I explained that their quote was almost double the last estimate I received and I likely will not be using their services. Then he insulted my intelligence, by implying that going with anyone other than them is not smart and price isn't important because I will eventually have to replace the other company's sub par windows (he declared the other company inferior even though I never game the name of the company). He also questioned my ability to choose contractors. In a nutshell, the whole conversation after I told him I wouldn't be going with them was very condescending. I thanked him for his time and asked for the estimate via email in case something changes and he completely blew off the request. That was 2 weeks ago and I still don't have an estimate in writing. Don't waste your time.

Well the person on the phone didn't explain it was windows. Although he was nice and listened. I'm so sorry I wasted his time.

Southern Home did an excellent job on our home. It looks amazing.

I was having problems with gutters running over and did not have leaf guards installed. I called to get an estimate for the guards to be installed. After I had an inspection the guys showed me pictures of water damage to my boards and explained what they could do to fix it. I was given multiple options and prices and I am so excited about getting my new gutters. They were very thorough in explaining everything and it was easy to make a decision.

We thoroughly enjoyed our visit from Southern Industries Home Improvement - Birmingham. Bobby York was our technician and was extremely friendly and knowledgeable. He was very passionate about his presentation/demonstration and the delivery was perfect and engaging! Bobby was very patient with us and answered all of our questions completely! We are looking forward to our windows installation!

Chris Binkley walked my wife and me every step of the way in planning and completing our front entry door replacement and specialized gutter installation projects. He personally came back to add flexible piping to divert downspout water out and away from the house. We were pleased with the entire experience, and we'd look forward to working with Chris again.

Bobby was so kind and very informative about the gutter product!! He explained why we should choose Southern Industries not just with words but with actual physical gutter pieces and why yours is the better product.

Our overall experience with this company has been great. From the sales man to the installer it was a good experience. Thankyou