Appliance Repair reviews in Mobile, Alabama

The technician was very sweet and thorough. However, I would not recommend using using Sears repair service! We had a Lowe’s warranty and it sears repair for us, the first appointment was rescheduled because they were 90% sure that certain parts were needed. When the next appointment , For the following week, came about it was canceled at 12:10 in the afternoon, after my husband had already took off work. When they rescheduled it, it was two weeks later due to the Fourth of July being in the next week and they could only come out on Thursday. I took off for that appointment, and the technician did not arrive until after 3 o’clock, where I could have went to work for a full day. The parts that were ordered were not all that was needed, so Moore parts were ordered and another appointment was set up for the following Friday. Appointment they canceled on us at 4:15 PM. My husband had took off this whole day also. At first, we were told they were overbooked, I told them they needed to cancel someone else then and come to my home that it had been over a month that we were without our stove. She then changed her story to the fact that she had no one available because they had all gone home for the day. The appointment time was from 7 to 6 PM. It was only 415 So now I had to takeoff a day of work for my appointment today to which they did not arrive until after 130.

Robert was very helpful and professional!!! He solved our issue. Thank you!

He got the job done quickly. I didn't realize it was up to me to dispose of the old parts but I know now.

Rendal was excellent very professional and knowledgeable about my appliance. I do appreciate the service he provided and would recommend him highly to others.

He explained the process very clearly. He was very fair in his arrival and communication

Robert-Technician was awesome, friendly attitude. He diagnose the issue with Air Conditioner and ordered replacement parts.

Awesome tech, fixed issues in no time. Very professional, friendly, and quick.

Technician was courteous and professional. Very good service!!

Robert done his job so wonderfully
And today I didn even knew he left after he put the parts in my dryer that’s Joe good he is.
He’s a keeper.

Scheduled an appointment in January, the tech came out, he was nice and professional. He changed the fuse and said it has to be the vents that need to be cleaned out. I called the apartment complex and they sent someone to clean the vent and tried multiple things. It’s now over 90 days and my dryer still is not working properly. The apartment was nice enough to lend me another dryer to use and that is working fine. I paid almost $500 and my dryer still is not working. Sears will not give me a refund and wants to charge me to send another technician out. I will NEVER use them again for anything nor refer anyone to them. I am very disappointed!!!!

This was the worst experience I have ever had. If I could give 0 stars I would. I have a whirpool stackable dryer that wouldn't start, so I made an appointment and they sent a technician the NEXT DAY. He ended up having to order the part, so I made a return appointment with him for the next week. I also paid for the entire service that day. My appointment day came, and it was cancelled by Sears, so I rescheduled for the next available date. That day was today, and guess what, they cancelled again! I have been trying to get in contact with them all day to cancel and get a refund, but they have made their phone services all AI. I then decided to drive to their location listed on Google, and maps told me the address was invalid. I will never use this company again, and I recommend you don't either!

Rendel did an excellent job however, the Sears service department is absolutely horrible. Only automated service and no live person to speak with. Waited for a week for tech to come first time. Ordered part that was delivered in 2 days but had to wait another 1.5 weeks for tech to come back out. Rendel was awesome but the rest of the system sucks

He was very courteous and prompt. He also appears to know his job.

Kareem was effective, friendly and knowledgeable. I will request him next time!

Thank you for sending a great technician today. He is awesome and professional and was a joy to have in my home. He was also courteous, kind and knowledgeable of the situation and fixed my appliance in great timing.

Corey is very good at his job, would highly recommend him to others

Rondell was very courteous and got the job done in a timely manner.

Jason M. Is amazing and went above and beyond what I expected. I am always pleased with the service I get from Sears.

Sears had me fill out all this paperwork of the issue with my microwave before the tech came out weeks before appointment day to make sure they brought the correct part the first time. Well after waiting 2 weeks and the technician finally came out they didn’t have the correct faulty part. So I then had to wait another 3-4weeks (A MONTH) because they didn’t have any open appointments available. I got tired of waiting and ordered the broken part myself and fixed it because I couldn’t wait another 3-4weeks for them to come back out and try to fix my appliance. The day the tech finally came back out I told him I had fixed the item myself because I couldn’t wait that long to have my item fixed mind you it’s been a month already. I asked would I be getting a refund since I fixed it myself and that they didn’t fix it and the tech laughed and said no. This place is a joke! Please take your problems elsewhere otherwise you’re gonna end up screwed and out of pocket how I was

Highly unsatisfied. Randell was not the problem. The problem was Sears Services. I have been without a brand new dryer because of mechanical issues for 2 months. You provide zero time window for appointments and force people to take off work, and sit at home waiting. You guys cancel without advanced notice the day of service appointment. You cannot reach a human on the phone or through email. You cancelled twice on me and it took almost two months to get someone here to fix a dryer under warranty that was bought 2.5 months ago. Once here, your technician was here for all of 15 minutes to tell me he could not fix the problem. Highly unsatisfied and will never recommend you to a single person. Unacceptable and awful customer service.

This was the first technician that’s has came out of 3 that was actually kind and personable. He was able to fix my washer in about 10 minutes. His name was Jeff Lebouf and he deserves a bonus..