Constraction reviews in Mobile, Alabama

I have put off replacing old carpet for 2 years and had trouble finding a flooring to blend with existing hardwood floors at a price within my budget. A neighbor said American installed floors for them last year and recommended American. Ben, a designer at American, came to my house within days of my call to assess the job. I went to the American showroom the next day and was shown the sample of LVP that Ben recommended and the price, whick included removing the old carpet, moving a bed, removing the old carpet, and sweeping the rooms after install. The installers, headed by Rudy, were on time, very professional, and did a beautiful job. Ben came over the same day to see the finished job. I could not be happier with the look of finished job, the price, and professional behavior of everyone at American.

I brought my cabinet samples in to the showroom where I met Ben A. He was able to match them with the most beautiful granite -Mona Lisa. He worked with us to choose handles and lighting. He has an amazing talent to pull ideas together to outfit a room. I’m so thankful for his help. We will seek his ideas out when we start out bathroom project.

I had an issue with one of my cabinet doors. I had cleaned it and messed up the finish. The team at Coast Design Kitchen and Bath was able re-spray the clear and made it good as new. Highly recommend!!! Thanks Coast Design Kitchen and Bath!!

Love the staff and they are always friendly and helpful!

Great service. Keeping that money local!

Ms. Hedi was so sweet and nice she has the Best lighting in Mobile!!

Joni is an appliance guru. Robin is super helpful. Great showroom.

Haleigh has been beyond wonderful to work with! Wonderful quality and customer service !

My cabinets are absolutely gorgeous! I am so pleased with the quality!!!

They are absolutely wonderful. So satisfied with my kitchen redo!!

Robin helped me design cabinets for a complete master bath remodel. They were better than I could have imagined. Great quality. Professional service. I will definitely use them again.

I had to wait weeks for my cabinets also once they got them they were missing parts I had to wait another month for those parts. I had everything lined for deconstruction of my kitchen then get a call they gotta reschedule so I’m out of a kitchen for weeks. I would highly recommend not using them because once you pay them everything up front they are not coming back out to do any repairs on the mistakes they made. Worst decision I made was using them… YOU KNOW MY NAME, SO DONT PLAY THOSE GAMES. I SPENT OVER 8k for work and you want me to pay you $350 to come back out? To fix a issue that your QC SAID THAT THE INSTALLERS SHOULD HAVE PUT IN. It took you 3 weeks to come back to drill a hole underneath my cabinets for a water line, that you wanted to charge for but I wasn’t gonna pay for.

We have purchased appliances from Barbara on several occasions. We found her to be very knowledgeable and she answered our questions about the products. We have highly recommended her to our friends. We would not hesitate to call on Barbara again.

Haleigh Vance worked with me about 2 years as things kept changing. I knew I wanted red cabinets and that never changed. I went with Shenandoah Cabinets and they are beautiful. Everything was designed well and delivered on time. I am beyond pleased.

Always reliable. Coast has the best design team! From initial meeting to design approval and installation the timeline is super efficient.They have a product line for every customer and the installation date is never missed. My customers and I are always happy with the Coast design process!

Don’t waste your time with Coastal Kitchen and Bath. I won’t use them again and would encourage others to try another appliance company.

We were given the name of an experienced salesperson who has so much experience, but so little regard for customer service that it may be time for her to retire.

When we switched our refrigerator from standard to counter depth we were not told of the changes in the model (standard had an outside ice maker/ CD did not), even though my husband asked for an updated invoice with the model number provided so that we could see what would be delivered.

When the refrigerator was delivered we asked about it and was told this was the only CD refrigerator this brand carried. Upon researching myself (I became the salesperson—however I did not make commission off my own purchase), I found that the brand had 2 models and the experienced salesperson chose the one with no ice maker because it was a French Door (like we had originally wanted) instead of side by side. How difficult is it to tell the customer “If you switch to counter depth you can have a French Door fridge with no ice maker on the outside or a Side by Side with an ice maker.”

Due to the lack of communication, both in not sending an updated invoice with a new model number, and not giving us our options of CD refrigerators, we were left with a refrigerator we were not happy with. We were told we would need to pay a restocking fee for them to take the first refrigerator back and another delivery fee for the new refrigerator. We refused to pay the restocking fee but were forced to pay the delivery fee.

All of this headache and additional cost due to an extremely experienced salesperson displaying poor judgement, and poor customer service.

After buying our new home in Daphne I knew I did not care for the appliances already in the kitchen.
A good friend told me to go talk to Barbara Fretwell at Coast Design and explain to her what I needed.
I called Barbara, told her when I could meet at the design office....she offered to come to my home first,
but I was going to be in Mobile the next day anyway so I would just come by. She took no offense at the fact
I did not want high-end appliances nor metal fronts. I like white front, simple, clean looking dishwashers, refrigerators... and I am glad she convinced me to change to the French top double open top doors...with the bottom freezer. Maybe I didn’t order the most expensive or fancies of new ideas, but Barbara treated me with the upmost respect, understood my reason for my style and took all the time needed to locate and arrange for both appliances to delivered and installed at the same time at my home. She took care of every little detail for me and I will be calling upon her again when I’m ready for a new stove and/or microwave.
I doubt if she made much of a commission...if that’s how they are paid....helping me, but I feel I made a friend for life. In fact, she was so sweet about my old fashion way, I bet we could have a great time away from work time.

We used Coast Design again recently to order us matching built in book shelves and cabinets for our house since that’s who our builder originally used. Our designer was Courtney and she did awesome with the design and ordering. Everything was in the order and I had it installed in no time. The quality of these bookshelves and cabinets was un-matched locally by a mile for the price as well.

We had an issue in the past with our kitchen caused by the builder but Coast Design helped get everything back together. It was a rocky road to get there but we appreciate that they came out in person to speak to us to explain everything and above all complete the job right.

I have used Coast Design Kitchen and Bath for 5 years and have been very happy with their product, scheduling and customer service. When I need a new design they never fail to accommodate me. Great company!

Barbara Fretwell with Coast Design that we purchased all our appliance through was one of the most helpful person in designing my gorgeous kitchen. The builder could not believe how professional and articulate Barbara and Coast Design did on service and products. I would never recommend anyone else to purchase their appliances other than Barbara.
My kitchen is like a show-case home.
Barbara has many years of experience in appliance sales. I also purchased my washer and dryer from Coast Design and they are perfect and the best I have had in several years.
Another one of the most important things to look for when building a new home is honesty and knowledge. Barbara has both of these traits covered and will never fail you. Thank you Barbara for your service.
Carolyn and Don Clay

I have had the most wonderful experience with Coast Kitchen, specifically working with Joni. I have had bad experiences with other appliance stores, but Joni and Coast Kitchen are the best of the best! Joni always replies VERY promptly to all my emails and never hesitates to answer my questions, no matter how redundant or trivial. In the process of doing an entire gut remodel, Joni was one of the very best people with whom I’ve had the pleasure of working. 10/10 will never use anyone else!!!