Constraction reviews in Mobile, Alabama

I have purchased several appliances from Coastal Kitchen over the last 6 years, including two high end kitchen remodels and several kitchens for rental properties. My last experience with them has been terrible. They do not employ installers, therefore this is up to you the consumer to find a way to have your appliances installed. After it is out of the box they are done with any responsibilities for the appliances. My Bertazzoni Italian stove was inoperable. I was told to contact Bertazzoni myself, which I did, and after numerous service calls by the gas company and an installer they told me to call myself, who was totally inept, I finally resolved the problem on my own. The technician from the gas company told me he had never seen a gas stove without a pressure regulator! First clue there as a problem with this OVEN! I was in tears over my beautiful stove that would not heat correctly. I was told by Coastal Kitchens that I just didn’t know how to turn an oven or stove on. Come to find out it was delivered without a gas pressure regulator. And the gas line to the stove was occluded. I could have ordered the oven online, for much less money. In other words there is NO customer service after the sale. I also had a Scotsman ice maker in warranty that stopped working. The technician Coastal Kitchen told ME to call did not return my calls and after two weeks when I finally got him on the phone told me he does not service Mobile! Only Baldwin County! He did however give me the name of someone in Mobile who does Scotsman warranty service work. Shouldn’t Coastal Kitchen have known this? Again, no customer service. It makes me sad to write this review, because I believe in doing business locally, but hey just order online and save money. My wish for customer service after the sale did not exist. The only reason I bought and paid top price was the hope of good customer service. I was made to feel like a problem when I called Coastal Kitchen with these issues. After coming home and finding me in tears over my Bertazzoni oven my husband contacted the owner and only after this did I get polite assistance and my calls returned. Save your money. Order online because you are going to be doing the follow up work yourself anyway. Terrible service after the sale needs to be on their sign. I’m done with them. I think they have outgrown their capability to give good service. Shop elsewhere, ask about service after the sale, or order online.

After posting this review I got a call from management at Coastal Kitchens. They were very upset about my review and told me they met as a group and are trying to determine how to correct the problems I encountered. I was surprised that they called and were truly concerned and I do think they will try to improve service to their customers. She actually told me she was glad I posted the review because they were unaware of the problem and have met to correct things. I offered to take the post down but Google will not allow me to do that so this is my offering to them for calling me and telling me they were sorry for my experience. I'm at three stars wish it could be five stars. So try them out and see how the service is. I predict it will be improved. If so please post a positive review for Coastal Kitchen. I am including a picture of my oven. It is really beautiful. They did my cabinets also and I love them al!l The kitchen designer Robin was awesome!

I had my house built and used Holly van Sise with Coast Design for my kitchen and bathrooms cabinet design and they turned out beautifully. Holly took careful attention to making sure that they were perfectly alignment and even followed up with me several months later to verify that they were still what I expected. She was professional and gave me excellent customer care.
Jennifer S

I am in love with my new cabinets. I did a full remodel of my kitchen and three baths. I've always had custom cabinets made but once I saw the quality Coast Design Kitchen & Bath offered I was sold. Anne Will was a dream to work with. She listened to my vision and executed a design that was beyond that. The whole process was actually fun. The production time frame was precise. Delivery and installation was perfect. I am so happy with my new kitchen and baths cabinets that I show them off as much as I can. Now my Gulf Shores home is beyond paradise. Thank you to everyone at Coast Design Kitchen & Bath.

I can’t say enough about how wonderful Courtney was to work with. We came in to talk design way before the project and she listened to everything I said. When we came back she walked us through every cabinet and layout. I told her I wanted a HGTV kitchen and that’s what I got. They were wonderful to work with and I wish I had another project to have them design but the house is done. You’ll be very happy if you use them.

My name is Joseph Allen and my wife Jewel.
We had your representative (Rob) come by to give us an estimate for a patio and sun room....I would like to say he did an outstanding job explaining everything and his demeanor was so awesome, he was one of the nicest people we've ever met...and we would love to have him come by again to finish up our estimate for the job...I highly recommend him to anyone needing a sun room built..

Rob was patient, informative and very understanding of our circumstances. He was more than willing to listen to us and was very "low key" with his presentation. We highly recommend Rob for any room imprivements you might have.

Sales Rep, Rob was professional, knowledgeable, and easy to work with throughout the process. He took the time to explain the patio enclosure options clearly but was not pushing the sale.

My father and I are interested in adding a screened patio. I looked online and Patio Enclosures were the 1st one that came up with a great rating. I called and scheduled an appointment. Mr. Rob came out to give us an estimate on adding a screened room to our patio. He was very knowledgeable, professional and personable. He even did a virtual image of how it would look like on our home. When we decide if and when we'll move forward, we're definitely calling Mr. Rob.

Rob was very helpful, and friendly.

Garrett was very helpful and knew what he was talking about. No B.S.

Terrific rep and no high pressure sales tactics! Quality product and presentation.

I don't recommend them to anyone. They are the most careless people I have ever seen in my life! Absolutely no care for their customers

Garrett came out to our home and designed us a beautiful sunroom. Can’t wait for it to be installed!

Rob was amazing. Walked us through all the products. Great quality.

Rob was so professional in his presentation and explaining the details l need for enclosing by sunroom . Excellent company!

We had Mr Rob to give us an estimate on a porch enclosure He was very knowledgeable about th product and very professional in his manner If we decide on the job we will surely call Rob
Bill Zender

Ron Hanner was professional and knowledgeable about the window and screen materials for my porch. He had many cost saving ideas.

Garrett was so polite! There needs to be more people like him in this world! The company did amazing with the install, I love my patio!

High praises!! He was very professional and detailed. I didn't feel rushed nor harassed to purchase. His professionalism and patience was great. I have been recommending Patio Enclosures to others!!

I had a salesman come out today to show me the product and he (Rob) was very thorough and professional. I would recommend this product to family and friends. Thank you Rob for your professionalism.

Had Garrett out to give us a quote for a glass patio room. Explained everything thoroughly and also helped us to keep it within our budget. Very pleased with this company