Constraction reviews in Prattville, Alabama

Feb 2026
Decking pavers are sinking into the soil due to lack of proper compaction no warrnty we have called the office may times - always the same story "someone will get back with you.
Storm last night has filled the pool to almost over full called Blue Haven office an told the over full drain should have prevented overfilling. we requested a warranty repair since the pool is still under warranty. Was told we would have to pay for a service call, and no one was available and no sense of urgency on their part. Considering if the pool overflows the liner would be ruined and the plywood form would become waterlogged

Our salesperson Chess did a fantastic job with presenting the features and benefits of Blue Haven pools which was more professional than any other pool companies Which only want to sell PRICE vs. VAUE which were not always lower in price. The pool is beautiful and is all that Chase sold us on. The true value is Filtration system whch never has to be "Back flushed" which is low maintenance and lot less in chemical needs.Before making a purchase decision with another pool company compare filtration system in annual chemical material cost and labor time to perform maintenance. Blue Haven truly has a more economical system.
The intallation process was a nightmare - be advised thier installation manager Austin promises are not always trueful and weak on delivery.
We had to hold up final payment in order to get the mess cleaned up in our driveway including oil spills
In spite of Austin we are very please wth our Blue Haven Pool.
Thank you Chess.

We have been very disappointed with the lack of support and follow‑through from this company. Before installation, we were given incorrect information by the salesman, which led to major issues in our backyard. We had to put in a full drainage system along with a retaining wall to fix the problems caused. The company did reimburse us for the material and retaining wall, but only after I posted a review. I was then asked to take down the review in exchange for payment, and I honored that request.
Now we are experiencing a liner issue, and despite reaching out multiple times to the owner, office staff, and different employees, we continue to be given the runaround with no resolution. We did not charge them for the drainage system—even though we should have—and we simply expected our liner issue to be handled professionally.
It’s extremely frustrating to invest this much money into a pool only to struggle for basic support. It feels like the only way to get a response is to leave a negative review, which is a very disappointing experience. I hope the company decides to improve its customer service moving forward.

Michelle was awesome.

Go and see Blue Water Pool if you want to get in some water for the salmon Lee they economical to

Wonderful experience love our pool!

Dan is wonderful to work with! Very professional and responsive. Highly recommend.

Great work! I’ve had my pool over 12 years and been extremely pleased with it👍

Very Professional, informative, Easy to deal with. Appreciated Michelle’s help with the design insights.

Super friendly and helpful!!!

Best pool company out there! Rob, Jon and Hannah are the best!!

Michelle and her husband were great to deal with and took the time to answer all our questions.

Horrible company! Did so much damage to my yard, the pool liner has so many wrinkles it hurts to walk around, maintenance free, no way! It’s always green. They refuse to fix anything. Do Not use this company.

Easiest pool I've ever owned. It's beautiful and I don't have to work on it. It's saving me so much monthly costs compared to my previous pool.

Mr. Roy was very knowledgeable and helpful explaining the process and answering our questions. He provided a drawing of the project based on our comments and a rough estimate of the investment.

Best guys in the business. I have had two pools installed by them and will always recommend them. Quality products and professional grade work!

They should get to your house on time or early, as fast and reckless as they drive or at least the 1 that just cut me off

I was able to reach out and the lady on the phone was very nice and sweet and my issue has been addressed and I'm very certain it's also been corrected. Thank you very much. I'm bad with names but I hope y'all ALWAYS have her to answer all your calls, I bet she's the best 1 there 😁

Met with Dan Taylor to discuss several options. He was very thorough and provided pros and cons. He included all drawbacks that I may have not thought of. He wanted to make sure I was satisfied with my decisions. I highly recommend Dan mainly for his integrity and professionalism.

Our Blue Haven pool had been in perfect operating condition since July 2022. It’s an ozone pool and it’s much easier to care for than chlorine or salt water pools, which we had at different times since 1974.
Mr. Chess Roy, the representative from Blue Haven, walked us through the rehab construction of the pool with the ozone system. Kudos to Mr. Roy and Blue Haven Pools for following through always when I needed answers about and solutions to care for the ozone pool.
Everything is in order and we look forward to another summer of swims.
Sincerely,
Alan

Michelle was very knowledgeable about what Blue Haven Pools has to offer. She was able to answer all my questions and provide advice during our initial meeting.

Blue Haven pools did an excellent job with design, layout, construction and close out of my pool. They took the time to train us in operation of all equipment and followed up numerous times to ensure we loved our pool. Definitely recommend them.

Chess was very informative, I was impressed with the technical part of the pool. Didn’t feel pressured at all but am excited at the possibility of having pool.