Home Services reviews in Anchorage, Alaska
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Warren & Sons were able to get me scheduled within a few days of contacting them. Alaeric was timely, courteous, and professional. Our sectional couch was restored to its original color after years of use. We will definitely use again.
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I gave this company a 1 star! Even though I didn't use them. They failed to respond to any of the negative ratings they got and I will look elsewhere....
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If I could give zero stars I would. Our carpet is no where near cleaned. I called Warren and Son as our usual company is booked too far out for our needs. Our appointment was on Friday. I had to follow up with a Rug Doctor on Sunday as I could tell the job was sub par. See pics of 5x19 the area I re cleaned and the extracted water. I gave up after seeing the results as it was clear this job was not done well at all. We had no stains and I paid for one area ( the area marked off by dotted lines in pic) to be treated for pets. I will follow up with a call to Warren and Sons. Even if they offered to come out again I would decline. What ever system they use is not effective. I will say that the young man that did the work was very kind and polite. I even gave him a cash tip. I don't fault him as what ever system he was given to use obviously doesn't work. Thankfully I was able to get an appointment with our regular company due to a cancelation and will be having them come out and re do the carpets.
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Warren and Son were recommended by my leasing office for great work at affordable prices. Talking with them on the phone was pleasant, and easy to set up an appointment. Kenny was the person who came to clean my carpet. He had a great attitude, and did a fantastic job. I would recommend them to anyone who wants great service at a great price.
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I am updating my original post because I have received outstanding customer service. After having a frustrating experience and leaving my disappointed review I received a call from Peter @ Warren & Sons asking how they could make things better. He came out from their office that same day and did a walk through of the house with me and agreed that the technician could have done a much better job.
He later came out himself and re-did the entire carpet cleaning. I haven't looked at it myself yet, but my mother-in-law is at home and called to let me know that it looks 100% better so I am really pleased with the resolution! She let me know that he did an amazing job. Peter apologized that it took him having to come out to make this right and assured me that if we needed their services in the future, this would not be a problem.
Every company can have a customer situation go south, but not every company will take the steps to make it right, and Warren & Sons came through and delivered what they promised. I have deleted my previous review because my first experience with them was wonderful and this experience turned out well in the long run too.
I really appreciate them making the effort to come out and make things right. I think that's really valuable in a company!! Thank you Peter for coming out and taking care of our home. I really appreciate it and will continue to use you guys in the future! -
Ryan and Brian are so polite and do a great job when cleaning our carpets. They are a great addition to the Warren and sons team!
Veronica Wakinekona -
Keegan arrived less than 24 hours after calling for carpet cleaning. He was very courteous, professional, and was done in less than an hour. 10/10 will use Keegan at Warren & Son again for cleaning needs!
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Unprofessional. They told me they will come by in the morning between 9-11am. But nobody come by all day.
Called at 11am and asked when, got told they will be there when they be there basically. what kind of company is this. I wish I can give less than 1 star. Lol -
These guys are awesome! We had a last-minute emergency with pet stains, and they came the next day and removed all of them in a short time. Very fair price as well. Keegan did a great job. Highly recommend and would use them again!
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This is a wonderful Carpet Cleaning Company (Warren and Son) !!! I was lucky enough to work with Keegan who is very knowledgeable, friendly and efficient. Keegan first did my carpets first which turned out terrific. He had an assistant who was very good and i apologize I didn't get his name. Next I had my couch and recliner done by Keegan and his assistant was Reanine. They turned out unbelievable! You get good quality at affordable prices too. I Highly Recommend!!!
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Our experience with Warren and Sons has always been good but this time, it was exceptional! Hunter was very professional and did a phenomenal job! He was very thorough and soothed our OCD with the same pattern throughout our whole house! His meticulous attention to detail was impressive to say the least! Thank you and we look forward to seeing you again!
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I cannot say enough good things about this business. I called one day and they were available the next day for cleaning three area rugs. The office and crew communicated well, Keegan and Josh worked very fast, they were professional, and they even helped me move furniture to access the entire rug surface. I’m still flabbergasted at how low the cost was, too. They are highly recommended.
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Keegan came and did my living room rug and he did an amazing job! It looks a million times better. I just wanted to spring re fresh. He did it quickly and efficiently. He answered all my questions and was very professional. Definitely will be using them again.
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This company is amazing! My husband called last min today for them to come to carpet cleaning in our kids bedroom that had gotten toilet water all over it from an over flowed toilet! Judah came and went above and beyond cleaning our carpet that was absolutely disgusting! Went above our expectations and was very friendly! The room smells and looks better than it even did before! I would recommend them again and again and will be using them in the future for any carpet cleaning needs I may need!!!! Thank you so much!!!
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just 5 star
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Amazing service
Amazing prices
Totally reccomend!!!! -
Clean, courteous, and quick.
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Very professional, courteous and respectful. Highly recommend!
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Nice and very polite. Carpets looked perfect!
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I like this company very much, I really like it, I hope many people have the same experience as me.
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Always got excellent service! I am really happy with them.