Home Services reviews in Gilbert, Arizona

Made an on line appointment. I had an email confirmation but not a follow up confirmation of time. Three calls to the Sears number without a response from the local office. We’ve used Sears for years. Normally they are awesome. Not this time. We canceled. All that after moving furniture.

They actually came out at an earlier time than I was told to expect but luckily I was able to accommodate it and they called ahead to let me know they were on their way. I love that they have a link they send you so you can see who your technician is and how far away they are in real time. So convenient and nice to see the face of who's coming so you don't have to be concerned about frauds showing up at your door. Isaac was our technician. He was very nice and friendly, great at explaining everything. I was impressed with how quickly he was able to get everything done and the carpets looked great when he was done! I would definitely use their services again.

Bruno and Isaac did a wonderful job cleaning the carpets of our entire home today! :-) I received a photograph of each of the gentleman and a text message prior to their arrival, so I already knew who to expect. Our technicians were friendly, efficient, and quick! They did a thorough job, and were extremely respectful with maneuvering through our home as to not damage belongings, wall corners, etc. My husband and I are very happy with the service we received, and will most definitely be using Sears again for our carpet cleaning! I believe my husband actually spoke with the gentleman about the air duct cleaning service today too - so we may be scheduling that in the near future as well! :-)

The two men that came to my house were incredibly professional and helpful. I had shopped around between several different companies and instantly felt like I made the right decision once they arrived. The office kept in good contact prior to their arrival and they were on time! They also sent a picture of the techs that were coming to my house which made me feel more comfortable. The service was done remarkably quickly and I notice a difference in the carpets. It has been 2 days since the service and all the areas they cleaned have dried well and still look great.

Great at cleaning services but I would not recommend you have them do any repair work that they suggest you need. I had a dispute with this and it took some time to resolve, but it did eventually resolve. I understand changes have been made to prevent in the future.

I recently had an incredibly disappointing experience with Sears Home Cleaning Services. After purchasing a new home, I scheduled a cleaning service for my appliances (refrigerator, dishwasher, and dryer) for $250. A technician arrived and cleaned behind the dryer, but didn't touch the ductwork — something that should have been included in the dryer cleaning service. At the time, I didn't realize the ducts were left uncleaned, and assumed everything was taken care of by such a well-known company.

However, after moving in, I discovered that my dryer wasn’t drying clothes at all. It turns out that the duct, which had not been cleaned, was the issue. When I tried to contact Sears for an explanation or assistance, I couldn't get a hold of anyone. I ended up having to hire a separate duct cleaning company, paying an additional $150 to fix the problem.

This has been a huge waste of time and money. It's incredibly frustrating that a company like Sears, which I once trusted, failed to do the job properly and left me with a problem I had to pay more to fix. I would not recommend their services to anyone. What a shame!

Marvin came out to my house and cleaned the cloth seats of my daughters car. The results were better than expected. The before and after is nearly unbelievable. He did a great job in a short amount of time and I'd use him again in a heartbeat. Thanks Marvin!

On Wednesday May 8 2019 we had our carpets cleaned and treated at a cost of $235.00. Upon completion we inspected the five areas and they seemed to be acceptable so we paid the technicians. After returning from shopping we discovered that the carpets were so wet that the surfaces had lifted as much as 3-4" and some edges of the carpet had pulled from the wall. (see photo) When we reported the problem they promised to dispatch a team to assess damage immediately. Shortly after this promise was made a supervisor called and stated that it was normal for carpets to lift and if the carpets pulled from the wall it was because of poor installation not Sears cleaning. I shared with him that the carpets had been cleaned many times before and we never experienced this problem. I then asked him how he could come to this conclusion without seeing the carpet and he became rude and said he would help me file a claim against the installer but refused to accept responsibility for the damages. Our carpets took almost 48 hours to fully dry (even with fans blowing on the carpets and the AC on). Sears never circled back to review the damage or called to follow up. It is obvious that they have moved on to the next customer.
Sears also has a problem with its vehicle and or steam cleaner leaking oil. The pavers on my driveway were cleaned and prepped for sealant but now have a puddle of oil on them. So now I have to find something to clean the pavers with. So much for the Sears 30 day guarantee LOL.
I have been a loyal Sears customer for over 40 years but will never recommend Sears for any service again.
I have contracted a professional carpet layer to repair the damage as I am certain that Sears is not interested in supporting any claims made. So I am out $130 for damage caused by shoddy workmanship, a puddle of oil in my driveway, and 48 hours with furniture in the hallway. Stay away from Sears if you can. There are many great carpet shampoo companies out there that will clean your carpet without the unnecessary, costly, and time consuming drama.

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No pagan a las personas y son tanto rasistas y acosadores con los contratistas graban con mal consentimiento .tratan mal a sus secretarias por eso no les duran las empleadas y obligan a ir a trabajar co n covi ya fueron entregadas las llaves y su respuesta fue no sete va pagar gran compañía lo bueno q no se aprovechan de un mexicano

Very communicative and fair pricing, the work was detailed and the company was able to accommodate our specific requests. Overall recommend for deep clean and maintenance cleaning of offices.

Best place, to do business.

Great service and very friendly people to work with.

Its a very good team workers and very responsable.

My wife's company was discriminated against not a good business for African Americans to partner with ,we had a horrible and disappointing experience...

They are great to work with. I especially enjoyed working with Dianne. Thank you guys!!!

Great company! Quality service, honest, and reliable! Great overall, highly recommend

They are a very Kind and the company they actually do a good job and always help with any questions and their services are very professional

Good communication. Our floors look brand new. Will book again

Our cleaner Josefina is wonderful, the company does a great job for our office in Gold Canyon!

The training orientation was amazing pretty straight forward by.Steven 👍
Also staff makes you feel comfortable to come onboard
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