All reviews for Fresh Breeze Heating and Cooling

When your AC goes out it's hard to settle on the best decision for which AC brand to go with and even what contractor. And you have a very short window to figure out best until for best price...it's so hot out there!! I am proud to say that Ben was the best person with a really reliable unit! Thank you Fresh Breeze for helping me and my family!

I recently purchased a house and wanted peace of mind regarding the AC/heater . The technician, Bailey, came out (on time!) and was very professional. All my questions were answered and I feel comfortable turning my heater on knowing everything is in good shape! I highly recommend Fresh Breeze.

This company especially Ben the owner, is amazing! They helped me out when our AC stopped working (118°)- they were prompted, they were honest and gave me the options I had and then did a great job of following up, to make sure We were happy with everything they did. I highly recommend them to all my friends, family & clients.

These guys are the best and very kind humans!! My AC want working well and they came super quick and fix the problem. The solution was easy and they didn’t charge me anything. They also gave me tips of how to take care of my ac unit. Thank you so much!

I had Ben from Fresh Breeze come by because I thought i was out of Freon. He showed up on time and sent me a text and voicemail that he was on his way. It turns out i had put too strong of filters in the 3 ac units i had. He had advised me to get purifiers to clean the air, and let the ac unit do its work cooling. I was discussing installing HomeKit ready thermostats to control the bill. He told me which ones to get and when i messed up the install on one of them he was available to help me over the phone. He went above and beyond my expectation of an A/C repair person. I would HIGHLY recommend him for any HVAC work. Thank you Ben, I appreciate it...a lot.

Wouldn't you know, on the first hot day of the year, my parents A/C died?
Fresh Breeze to the rescue!
Ben arrived about 20 minutes after I called. He really went out of his way to find solutions that fit our budget.
We really appreciated his caring and professionalism.
Great service and you can even reserve an appointment online!

Ben has been working on my AC units now for 4 years. He is very fairly priced and reliable. He is a straight shooter and doesn't try to take advantage of you like some of the bigger heating and AC companies. I would highly recommend Fresh Breeze to anyone for their heating and AC needs.

Ben came over at 7AM and helped me out with getting my AC running until I get a new one installed, his knowledge and Customer Service is rare anymore, he is Honest and trustworthy another Rarity!
Can’t say enough about him and this Company!!

We were referred by a neighbor and couldn’t be happier. We were able to make the appointment online, Mike showed up and was very helpful. We hadn’t serviced the AC for 3 years and he was honest and explained both units for us and made recommendations. Freon was low and he found one capacitor that was on its last leg. He got up in the attic and did a full inspection up there too. Several pounds of Freon between 2 ac units and a new capacitor and it was less than a typical Costco trip. I’m happy to make 12 year old ac units last another year.

Hands down the best heating and cooling company I've ever worked with, been using them over 10 years now. I've referred Ben and his crew to countless friends and clients and never gotten anything but terrific feedback. I wouldn't hesitate to recommend them to anyone.

8/5/22 - Great service from this company. Less than 1 hour from the time I contacted Ben until they showed up and looked the blower motor on my heat pump/AC. Gave me a price and ran to buy the parts needed. Back in less than 1 hour and fixed that issue. I had a sneaking suspicion that there may be another issue causing my very low air flow and sure enough there was. The insulation in the turndown trunk going into the roof had separated and was blocking airflow. Ben and his partner had it opened up and fixed in a flash at no extra cost to me. This is old school service that you don't see much of these days! I will have Ben and his team back for some maintenance work this fall once it cools off a bit.

Honest, reliable, trustworthy. Those three words not only describe Ben as a person but also the manner in which he conducts his business.

I called Ben because I thought I needed a new air conditioning unit. Ben was on-site to provide a free estimate and did a thorough inspection of the air conditioning unit. As a result of his thorough inspection, Ben concluded that all that was needed was a new capacitor. At 5% of the cost of a new air conditioning unit!

Do yourself a favor and call Ben first for any of your air conditioning needs before you call anybody else. If you do, you'll become a customer for life just like I am.

This may be the easiest 5 star rating I've given! My AC went out last night around midnight (on one of the hottest evenings of the year - 114 yesterday and supposed to be at least 114 today). I called these guys 1st thing this morning to see when the earliest someone could drop by and look at my system. Ben said he had an install to do this morning, but he'd at least get to me early afternoon. A little after 10 am, Bailey (from Fresh Breeze) called and asked if it was OK if he could come right over - 10 minutes later he's knocking at my door. Bailey introduced himself, asked me a littler about my AC problem then looked quickly at my blower unit inside. He "guessed" it was the run capacitor, but he was going to check my outside unit to confirm. 15 minutes later, he knocked on my door and said everything is fixed and it should be running fine :-)
After he verified everything was good, he said he validated my run cap was bad, called Goodman (who made the unit) and confirmed that both parts and labor were covered under warranty (even though I DID NOT buy my system from Fresh Breeze), replaced the run cap and said everything is covered! 2 minutes later he was gone! I went from NO AC on one of the hottest days of the year to a nice, cooling system in about 30 minutes (and only a couple hours after I called them) all at no money out of my pocket! Amazing.
Bought my original system from Goettl, but they won't even take care of their own customers under warranty without an appointment that usually is at least a week out, but Fresh Breeze rocks and these guys will get all my future work and they'll be the guys I share with my neighbors!
Excellent customer service guys - thanks!

Recommended through a guy at work, Ben was very helpful right from the start. Seems to be honest and his quote was the lowest we received, a couple companies came close but a couple companies were charging 5-7k more. Worked with me on schedule, showed up on time and made pretty quick work out of it. Took a little under 5 hours total for a split unit. Still on the first day and will update if anything changes but blowing strong and cold so far. Nice Goodman install, much quieter than our 10 year old unit. Haven't had to have a service call yet obviously, I'll update if we do. Thanks Ben, you were much appreciated!
Update 5/21:
Haven't had a single issue with it. In fact we thought something might be wrong this January, it was heating the house and it seemed to be turning off and then right back on. Called them and they had a guy out THAT MORNING to look at it. Turns out it was just cooler than usual nights and it was running a defrost and then turning on just love it should. 4 months later and running like the day it was installed. No regrets!

Ben and Fresh Breeze have my best interests at heart. This is not very common these days. Ben answered his phone late Saturday night and my AC was running smoothly again Sunday morning. He does not suggest things that are not necessary. It is very evident that his clients are very important to him. He is extremely knowledgeable, reliable, and honest. I highly recommend Fresh Breeze.

Ben is awesome! He is funny, professional, and HONEST! When we were selling our house last year, we needed to have our AC unit checked as part of the home inspection. The first guy that came out from a big name company said we needed $1400 in repairs. We wanted a second opinion and called Ben who was recommended by our realtor- he said there was nothing wrong with the unit. Knowing our situation, he could've said that we needed work and bargained with us on price but he told us the truth.
So, of course we called him to take a look at our system in our new home, as we spent the better part of last summer sweating it out in our living room. Why we didn't call him then I don't know. Anyway, he takes a look and and tells us our vent is closed- boy, did we feel stupid! But again, he totally could have made up some reason to say we needed a split unit and make some money off of us but thankfully, he is an honest business man. We will always use him and his company in the future!

Great team of technicians, willing to go above and beyond for their clients! I rent a property and they have been called out on two separate incidents regarding our very old unit. Professional, kind, and effective at doing the job! Worked tirelessly in the AZ heat to install a new unit as soon as the sun came up. Thank you again for all you have done for us!

Ben and Dylan are amazing. They showed up same day within a couple hours for a last minute call in on a Friday afternoon! They were incredibly knowledgable, friendly and easy to talk to. Repair work was flawless and they even went the extra mile to run a full check on the entire system to make sure everything was back in working order. I can't recommend them enough and will definitely be using them in the future.

*** A special thank you to Bailey, Dylan and Ben *** The Extremely professional, knowledgeable, courteous, efficient technicians we have ever had the privilege of having in our home to fix our AC unit. For years we had AC issues and have had so many different people try to resolve it and were never successful. We spent thousands of dollars and never felt the comfort of knowing our unit was working the way it was supposed to. That is until these gentlemen from Fresh Breeze came and not only fixed it better than other companies have but more cost effective as well all while making sure to communicate so I didn’t feel left in the dark. Once completing the job they cleaned up after themselves and gave me a breakdown of what was completed and what to expect. I no longer will call any other company as I have my AC person that I will trust. ** Give them a try you will be glad you did **

After a family b-day party our A/C system only cooled to 82 degrees that evening. I called Fresh Breeze at 7:00 AM and Ben answered and assured me he would be out to check it between 11-1 that day. When he did arrive as promised and found nothing wrong ( the system was cooling normally again) he gave us some tips on pre-cooling prior to our next party, charged us nothing and wished us a good day. So nice, so professional and so very reliable. I would highly recommend Fresh Breeze.

Fast and Honest! I have used Fresh Breeze for many years and for several properties. I can rely on Fresh Breeze to show up quickly (same day in most cases). I appreciate that if the unit can be fixed rather than replaced they do that without trying to upsell. If the unit is beyond repair they have provided quality units at a fair price! Ben and Bailey are Amazing to work with! With summer coming around every corner here is Arizona, I am grateful to have Fresh Breeze keeping me cool!