Reviews of local pros in Mesa, Arizona

Gilbert air did an aweful job on installing a new ac unit on my roof. The replacement was covered under my home insurance plan. When it got cold, the heat did not turn on. I had another company come out to find out the gas line was even hooked up for heat and the base they built for the ac unit was crooked by 6-8 inches. On top of that, their customer service and communication was sub par. Beware using this company.

Honestly, you need to have a talk with your technicians about driving safety. One of your vans almost hit my car because they were driving about 60mph in a construction zone as they swerved over two lanes on Gilbert Rd to beat me to the spot before the lane merges. I understand the services you provide is important especially during this time of the year but air conditioning is not worth anyone’s life. I’ve never used your AC company before and I don’t plan to use your company moving forward. I have a license plate number if you’re interested.

Professional, competent. and efficient Gilbert Air is all of that and more.
Maintaining and keeping our AC and Heating System in top condition for over 10 years now. But what impresses me most is how polite and friendly Robert and all the staff are. I highly recommend Gilbert Air.

Gilbert Air is a great partner and asset to Baseline Mechanical. We can depend on them any time, and they deliver quality service, exceptional value, and 24/7 responsiveness. Thanks Nick & Lynn!!!!

My A/C unit went out on a Saturday afternoon. I contacted Gilbert Air with the assumption that I'd have to endure an uncomfortable weekend and wait until Monday for servicing. They arrived on time and understood the urgency in getting my A/C unit fixed. Frank and team quickly determined the problem and presented a resolution within a matter of hours. They were relentless and did not leave until I was up and running again, which was a great relief and pleasant surprise. He could have told me that it would have to wait until Monday, but instead worked until the early evening hours on a Saturday. Three words to describe this company: Fair, Reasonable and Reliable. Great company to work with. Thanks Frank!

DO NOT USE THIS COMPANY!!!
I called Gilbert Air to fix our Air Conditioning on June 6th 2016. They came out the next day, the technician said we needed new coils, our AC is 2 years old. It took until the 21st of June to get the coils. Average temperature was 110! They charged me for the repair on the 9th of June, $769.60. They came out on the 22nd of June to replace coils and get air working. The tech proceeded to break several things in the process of replacing the coils. He then told us we needed a whole new system, our system is 2 years old! He said it would cost us $1100.00 to have it put in because Trane would give us a new unit, so we would pay for Labor only???
That is crazy, they broke the unit, only the coils were damaged to start with and now we need a whole new system???
Finally on the 28th of June we called another company. This company came out and fixed our Air in about two hours. They said Gilbert Air had done much damage while replacing the coils. This new company fixed what Gilbert Air broke. They also said that we ABSOLUTELY DID NOT need a new system. This new company charged us only $517.00!
We went three weeks with NO AC in Arizona, thank you Gilbert Air.
I have asked Gilbert Air to return our money, they have refused.

We had them out on the 27th of July, our unit has constantly been running since July 22nd it’s stuck on, our home owners warrentt is who sent them out here becasue our into is stuck on. They came out said two things need to be replaced they said they would order the parts and should be in by the next week. My husband called them last week and they said well the warranty compnany needs to find out if your unit is still under warranty, so he called the warrentt company and they said no it’s Gilbert Airs responsibility to check that, they contacted Gilbert Air and Gilbert air told them they would get the part and come the next week on Tuesday, we’ll here were again no call no nothing, warranty company can’t eveb get them to answer there calls or get a call back. My unit has been continuously running for 5 weeks now, so who’s gonna be responsible for my outrageous electric bill? And when will my unit be fixed. You have BBB on your invoices but your customer services sucks. I will never recommend Gilbert Air

Fantastic and reliable company!! Have used them for 11years and have no complaints. They are honest and treat you right. Everything is explained beforehand and work is done right. With the appropriately 25 miles between my house and their office they have always made it to me in the set time window. Great maintenance program and affordable. Keep it up Frank oh and you too Robert.

On Sunday we found that there was a water leak on our ceiling above the second floor landing. At first, was not sure of the source of the leak, but suspected it may be a/c unit. Called Gilbert Air and although their office was closed, their answering service scheduled a service call for later that day. Robert, their technician, arrived and inspected the system and found that drain line was clogged, and set to repair it fixed the problem immediately. Robert was very professional and explained the problem and how to avoid it in the future. I am very grateful the problem was fixed quickly. Would highly recommend Gilbert Air and Robert for their professionalism and efficient service.

In early June my wife and I became concerned as our air conditioner was blowing warm air. This being the beginning of the summer heat had us extremely worried. We have heard some frightening stories about people who had similar issues and when workers came, they insisted that the unit had to be replaced. Financially not something we were prepared to do. My wife, Lynnette, recalled a name of someone with whom she remembered from the years of working in the area of plumbing and air conditioning. She knew we could trust the work done by his company (Gilbert Air). Technician Robert S. was sent to our home. He had a trainee with him. They were clean, well spoken, and prompt. It’s not always easy to interact/communicate with a technician who you don’t know who is coming into your home to handle any problem. After just a short conversation we felt as though we were speaking with a friend. The trainee was equally clean, friendly, and gave the impression of honesty. They resolved the problem without any confusion as to the problem and how they fixed it. Robert gave us a very easy to understand description of what he did. He also gave us some useful information concerning what also might be something of which to watch in the future because it is an older unit. He did remind us of the age the unit suggesting we need to understand that we might need to replace the unit soon. When that day comes Gilbert Air will be who we call. We also will share with others our experience. Thanks so much for professional, polite, and accurate work done by Robert S. and his assistant. Craig and Lynnette Leonard.

Nick and Chris from Gilbert Air were amazing to work with. We were adding on a second story to our house. They not only did an amazing job re-routing the 1st floor AC to a new floor plan, but added a second unit for the upstairs. Nick and Chris always quickly responded to my text messages or calls for concern. In addition to the original scope of work, they worked with me to solve a problem created by the GC. He ordered extra parts and helped me make plans so that I was completely taken care of. They really went over and beyond in many unexpected circumstances. Out of several dozen contractors I worked with throughout our renovation, Nick and Chris were probably the easiest to work with and I would highly recommend them to anyone.

Chris came and replaced an A/C motor. He called ahead to let us know the schedule, and he was right on time. He did a great job getting the place cool again. In addition, the office staff that followed up on our appointment was courteous, friendly, and thorough. I'd recommend Gilbert Air to anyone in the area.

We came home from vacation and discovered our downstairs A/C unit was not working on Sunday morning. I called Gilbert Air because we have a Preventative Maintenance Agreement with them. Dillan came out within the time frame I was quoted and was able to get the unit up and running. He suggested he could do a check of our upstairs unit while he was here. Everything checked out. We would highly recommend Gilbert Air and have been satisfied customers since 2016.

One of our AC units went out on a Friday evening. I called Gilbert Air around 7:30 am the next morning and a technician arrived by 10:30. We had Dillan who was great. He was courteous and professional. He diagnosed the problem quickly and had the compressor replaced within the hour. We will definitely call Gilbert Air for any other future cooling/heating needs.

If you’re anything like me you’re probably skeptical of air-conditioning companies in Arizona. I called Gilbert air for service/estimate for my air-conditioner. Robert the technician was very knowledgeable about the equipment and gave me the best price I’ve seen out of 3 quotes. I would recommend this company to anyone. Thank you for the great service!

I had my 1st experience with Gilbert Air yesterday. I would highly recommend them to anyone in need of repairs. Robert explained everything to me in detail and was extremely knowledgeable and helpful. He completed the job in the time frame he gave me and did a fantastic job. Thank you Robert and Gilbert Air.! ☺

These guys really took care of us in a timely, friendly manner, without all the up-selling that seems so common these days. Within just a few days they were able to replace our worn out old AC system with a new up to date one, and now we're back up to speed in a comfortable work area. They were on time, didn't grumble about anything, and completed the job efficiently and effectively. I'd highly recommend them and will certainly call them first from now on with all my AC needs.

My air conditioner started making weird noises and my parents recommended I call Gilbert Air. The repair person came out promptly and he was nice but he told me I needed a new fan and quoted me over $900. He also told me after putting in a new fan that my unit probably wouldn't last another few months. He also tried to sell me new unit (for what seemed like a pretty fair price honestly). But I had a feeling that I wasn't getting a good price on the repair so I decided to call around for quotes. The company I ended up going with did the repair for HALF of what Gilbert air quoted me. Also the other company told me my unit would probably last another few years.

Our AC went out at 9 pm and after trying everything Google suggested and calling two other companies (no answer and no return calls), a friend suggested Gilbert Air. Nick answered right away and within an hour Chris was at our house (he lives 45 minutes away!). Chris repaired the blown capacitor and returned before 7 am the next morning to fire our unit back up. Chris was efficient, very friendly, and an excellent listener. He also made some suggestions for the future, but in no way pressured us to add on extra repairs. Nick made sure to check back in with us the next morning. We highly recommend Gilbert Air!

Each time Gilbert Air has come to the house for service the tech was on time and knew what he was doing. The techs are very professional and courteous. We were so impressed that we purchased a contract for seasonal checkups for a number of years. We highly recommend Gilbert Air.

I had a very good experience with Gilbert Air. Kris the technician, was very knowledgeable and walked us through everything he was doing. Very courteous young man who knew his stuff. We signed up for their 3 year maintenance plan. We feel relieved we have a company that we can turn to for our cooling and heating needs, that we trust!