Fairway Cooling & Heating LLC

IMPECCABLE company. Unbeatable combo of competence and knowledge with stellar customer service. AND being integrous! Virtually impossible to find these days, especially in this industry. I researched companies in 2018 and chose Fairway to replace an in-warranty coil (in a unit from previous owner that they did not install). When my AC died after 14 years, I did not hesitate to call them again. Jacob answered my questions and was patient. It's a huge decision to get a new unit! He clearly loves his job, the company and his boss (who's the owner), Brian (who remembered me from 6 years ago!). The company treats staff well! Adam, Izzy and Julian installed the unit. It took longer than usual because the old unit was jammed in a tight space, but Adam persevered. Adam and Izzy answered all my questions. EVERY staff member was polite, cleaned up after themselves, said great things about the company, and talked about honesty in a too often dishonest industry. GREAT company! CHOOSE Fairway!

PS It’s two days after install. My sisters were afraid I’d gotten ripped off by price and by buying the upgraded system and made me second-guess my decision. I did much research on the Lennox site and about installs and prices generically across brands. And I talked to Jacob today. He took the time to answer my questions and put all my concerns to rest. Amen!

The single stage (basic/cheapest) unit is better in other climates, NOT Tucson climate. It doesn't last as long and uses a TON of energy. It’s also 1970s technology. The variable (even better than the two stage) unit is made for our climate, is more efficient, and will get money back from it’s efficiency. Other premier Lennox dealers in the area charge more, by at least 3k. Fairway is the lowest price dealer in our area. One company sold the same unit I got for 8k more!

AC companies in general make money on selling units — and many of them are fly-by-night. But a 5-star rated company will be in business a long time and be around to take care of any 10 year warranty needs. The warranty covers parts AND labor (and labor is 85% of a repair!). It has a Quantum Coil which only uses aluminum. The old one used aluminum, stainless steel and copper. The 3 don’t mix and causes corrosion, which of course diminishes the life of the unit.

AFTER the sale, I received the SAME time, ability to answer questions, and patience with my questions (and angst-ing). Now that is true customer service! Choose Fairway. And now my sister can sleep better tonight with this info.

Fairway sent Jacob Garcia to repair my A/C. He arrived on time and was very knowledgeable and professional. My A/C was repaired in a timely manner and the repair bill was fair/reasonable. Thanks Fairway for being there when needed.

After driving cross state to my new home in Sun City Oro Valley I discovered my air conditioner was out in 105 degree weather! I called Fairway Cooling Sat afternoon from a friend's referral and the owner Brian called me back right away. He offered to bring a portable air conditioning until a tech rep could check out on Monday. What a relief. After talking with Brian and assessing the age and condition of the unit 2007 and potential parts replacement challenges I decided to replace. He explained models and options well with no hard selling. The install was scheduled for Thursday given the 4th of July holiday. Brian even brought a second portable unit on Monday. The technicians were early, professional, and left no trace beyond a very quiet new Bryant system with an excellent warranty from Bryant and Fairway. Excellent personal customer service all around with quick turnaround.