Platinum Air Heating & Cooling, LLC

Young Technician Andrew was 1st Class in Knowledge and answering All questions and concerns. Will Highly Recommend Service. Setting up appt for Hot Water Heater Installation.

I had another popular local Catalina AC contractor come to do my annual AC service and he found the AC condenser fan motor bearings were going bad causing the fan to vibrate. One thing you don't want in June in Arizona is a bad AC fan motor going out. I asked for an estimate. When I told him I was going to get a second estimate he started yelling and cursing at me over the phone. He was going to use a cheap generic Chinese motor that was not the right speed or size as the original so I dropped him immediately. Then I called Platinum Air since the manager Al is a deacon at our church. He was polite and responsive on the phone and the price was not too bad so I had them do the work. Their price included actual factory parts specifically for my Carrier unit not cheap generic like the other contractor. Andrew came out with a new motor and replaced the bad one in about a half hour. He was just a really nice very professional and personable young technician. He informed me the other contractor put in the wrong size start capacitor previously for the bad motor as well. Bottom line they are not the cheapest but they are honest and trustworthy and just nice people to work with. There are a lot of crooked AC contractors in AZ. that will do shoddy work at premium prices. It was refreshing to get one that I felt I could trust and I have been an electrician for over 40 years. Thanks Al and Andrew for your customer service.

Edit: Wanted to sign up for annual HVAC maintenance and was quoted $280. Called another highly rated local contractor and it was $160 for the same service. What do you do that is worth an extra $120? Your price is not competitive.

I just had a 2 ton American Standard heating & air conditioning unit installed at my condo. I researched Platinum Air on line for their reviews & BBB accreditation. This company is very highly recommended. I talked with the owner Al, the office manager Jay & 2 service techs. Everyone was very personable, professional & knowledgeable. Best of all after installation they were fantastic in their clean up. The techs were very Covid-19 conscientious. I was highly satisfied & they exceeded my expectations. I will definitely recommend Platinum Air & use them for all my future needs. Thanks to everyone. You are the best!!!
Cheryl B.