Constraction reviews in Phoenix, Arizona

Highly recommend!! Extremely professional and on time. I had a water leak in my home and Servpro of NW Phoenix was out to my home before too much damage was done. They quickly extracted all of the water. The team was very polite, efficient and hard working.

Started out great with the mitigation part, which is why we chose to use them for rebuilding. Sent young kids that have no skills to do the work, things were halfway done or not done at all. They were always in a hurry stating they needed to be somewhere else because they were so busy and understaffed. Half the baseboards were not painted and then when they did paint them they did a messy job and got it on the wall. Same with painting the walls, messy job, dripped paint or missed entire sections, hot the ceiling etc. Cabinets shelves put in crooked or much lower than the rest of the shelving. The entire process took 5 months, ridiculous. Office girls (most of them) were pleasant and kept in contact with next steps for the most part. Went back and forth many times with invoicing because they could not get it right.

Hopefully I can do ServPro justice, we could not have a better experience under horrible circumstances. My mothers house flooded, (she is 90) no one wanted to take the job of remodeling because of the age of the house. (and the surprises that might go along with). Dustin and his ServPro crews came in and took over. They gave us a bid, they started and finished within the time frame we were given. Dustin kept us informed of the progress. We were able to meet him or call him to come to the worksite. Decisions had to be made and Dustin laid out our options. Could not have asked for a better man to work with! The workers were friendly and informative every step of the way. True professionals. Thanks from my mother and the family!

These guys made a terrible situation much better by their efficiency and professionalism. They came out to my house quickly, and began mitigation efforts to dry out the huge amount of water damage. I was very impressed with their attention to detail, the way they set up multiple barriers to isolate the problem, the continuous communication, and their commitment to excellence. I would have no problem referring all my friends and family to SERVPRO. Thanks for doing such a great job!

We came home from a long weekend out of town to find that the water heater had leaked into the bedrooms, laundry room and hallway that backed the garage. We quickly called our insurance company to report the issue and they gave us a few companies to call for the water damage. SERVPRO was not on their list, but we had used them in the past and had great results. So we called SERVPRO and quickly got a call back from them. They came out right away to access the damage and start the recovery. Paul and Dustin were great and always kept us in the loop with the progression of the removal of baseboards/wallboard, drying of the walls, etc. Everyone was polite and worked cleanly. The staff at the office was very helpful, polite and really seemed to care. They truly made a not so good situation less stressful for us. We appreciate everything they did.

My house flooded and they were amazing. Paxton was super friendly and extremely helpful with the entire process. 10/10 would recommend!

The crew who dealt with the original clean up failed to take measurements or pictures that could help in the restoration making the job for the sub contractors almost impossible. We've been waiting over 4 months for the "like it never even happened" to kick in. We are constantly being promised deadlines that are never met. We have had to step in to find contractors ourselves since they are incapable of finding anyone. The supervisor Paul, is completely in adequate and constantly makes promises he can't keep. I would stay far away from this company, they make a good sales pitch but do not deliver anywhere close to what they promise.

Technician Steven Anderson was very thorough in the work he preformed and was professional. Overall my Servpro experience was great and they solved my mold problem. Would recommend

Such friendly, competent, timely, knowledgeable people. They took the time necessary to walk me through the process, find the cause of the leak and pinpoint the extent of damage. I highly recommend this company. Every single representative was top notch.

Victor’s customer service was excellent!! He was super approachable, listened carefully, and made sure I was kept in the loop every step of the way. His caring and responsive attitude made a big difference. Highly recommended!

Victor's customer service was top-notch! He was friendly, attentive, and made sure all my questions were answered. He really went the extra mile to make sure I felt comfortable and informed throughout the whole process.

ServPro's reputation as a stellar restoration company will certainly be confirmed by this happy customer. After experiencing damage throughout my house and garage from a burst pipe, ServPro's production manager, Dustin, immediately put me at ease and went to work. He, Christina, and the rest of his team were readily available and communicated with me throughout the project, which is a rare occurrence these days. Dustin went over and above my expectations with the quality of work performed and the extra caring touches afforded in that work. Thank you, thank you for your professionalism and delivering quality work!

Customer support is top-notch! No issues from start to finish and the results were excellent. Every interaction has been courteous, with a genuine willingness to listen and address any and all of my questions. Cannot recommend them enough!

Our home flooded and Serve pro was the first to respond, immediate action and results. Clearly communicated and have been super kind and helpful throughout the whole process. As a home owner and as a realtor I will use them any chance I need too!

They are the best, called them when our pipes burst at our house, they were out to clean up within 45min. Saved our house I couldn’t be more blessed our service rep Paxton was just a blessing, he took care of us walked us through the whole process. Love servpro.

Victor at SERVPRO was awesome—he showed up fast, was super helpful, and really made the whole process easy and stress-free. His friendly attitude and quick work took a lot of the stress out of a tough situation. I couldn’t have asked for better service!

Unfortunately, we do not have a good experience to report with SERVPRO of Northwest Phoenix. We have a very small area of mold on the drywall near a window that was leaking and has now been replaced. We called SERVPRO on Friday, April 19th to schedule remediation, and were told they don’t schedule appointments more than one day in advance, and they were booked on Monday. So they said they’d call us Monday to book a Tuesday appointment. No call came on Monday, so we called them on Tuesday. The Wednesday appointments were booked but we finally were booked for Thursday between 1-3 PM. We hurried through a morning commitment on Thursday to make sure we were home; we arrived home at 11:30 AM and our front door was open, and my husband was out in front doing yard work all afternoon. No one showed up, so at 3:15 PM we called SERVPRO again. The woman who answered said that a tech had come to our address at 1:20 PM. What? We were home, our front door was open, and my husband was working out front. We are not in a gated community and our house is not difficult to find. There is no way anyone came to our house, and we were home well before the appointed window. Very frustrating! We have wasted an entire week waiting on this company—and by the way, this bungled appointment was just for an estimate of the repair cost, not the actual repair. The estimate alone costs $175, and we would have been fine paying that if this company had been more responsive and had showed up when they were supposed to. We have moved on to Global Prevention Services in Scottsdale, and so far it has been a great experience with them. I cannot recommend SERVPRO to anyone.

The cleanup was done very well and very quickly, and the workers were very professional.

Victor at SERVPRO was outstanding. He handled our situation with great professionalism and care. He explained everything clearly, worked efficiently, and made sure the job was done right. Victor’s friendly and reassuring attitude made a stressful time much easier. Highly recommend him for any restoration needs!

Found them by chance. Highly recommend...
There customer support is amazing. They definitely take pride in their work. Use high tech tools and follow strict guidelines. Great results on our home. Conversation have been respectful. Very understanding and willing to take the time to listen and answer questions. A company that wants their customers to be satisfied.

Servpro restored our restroom after being demoed from a leak. We were so excited to be working with them we were told to pick a wall color if we want to change it and we could have a niche installed. We did fail to realize they put on the contract the existing wall color instead as well as no niche was installed. Easily overlooking that what disappointed me most was the paint job being patchy along with my walls being originally glossy and the contractor painted the area they restored satin so now I’m having to repaint the restroom to match it. I am also very disappointed with how they applied the baseboard along with again the paint job. I was told to purchase several parts which I did but upon the contractors coming multiple times I received a call before arrival stating they were going to purchase the EXACT PART I CAME OUT OF POCKET FOR. When informed each time I was told to buy the part they advised me they’d go ahead and use the one we bought so then of course that makes me question since I had to come out of pocket after insurance paid where did the money for those parts the contractors were going to purchase go? One of the tiles installed in the shower also has a chip in it which I understand things happen but quality speaks measures. As much as I wanted to love the company and their work as I notice more and more things wrong it’s just a let down and disappointing