Constraction reviews in Phoenix, Arizona

I have two reasons for writing this review. Number one is to thank Steelcrest for their wonderful products ( indoor vent covers and outdoor decorative panels). My second reason is so other homeowners will know that they can count on Steelcrest for a good product, but also for excellent customer service. Phone calls were answered as well as emails ( day and night). It is often difficult to update and maintain a home, but with the help of Gary and Doug the task was made easier!

We have a 1937 home with unique sizes for vents and registers. This vent was affordable and attractive. We are very happy with our purchase.

Doug and the team at SteelCrest are absolutely incredible. From the first call, it felt easy..They’re professional without that stiff, corporate kind of vibe. You can tell this is more than just “work” for them — they really care about what they’re doing, and it shows. Nothing felt rushed or overlooked, and every detail we talked about came out spot-on. Doug kept us in the loop without overloading us, which I really appreciated. Honestly, it’s rare to find people who run their business the way they do here. Huge thanks to Doug and the entire crew 💪🏻10/10, Highly Recommend!

I received my first vent today and my wife and I love it. Well make and easy to install. I know we'll be ordering more!

Incredible products and service. I used Steelcrest to fabricate some custom privacy panels. Extremely easy to work with these guys and the quality of the pieces are like no other. We went with a rust/rustic finished look, which they pulled off perfectly! If you need architectural panels, HVAC vents, or anything made of metal, this is the place to work with! I can't wait for the next project.

We were very pleased ordering from Steelcrest. We had difficulties with another company, and called Steelcrest for help. The president of the company actually responded and had our product delivered promptly. I would highly recommend them and will probably order from them in the future.

Good company I recommend anyone to them for all your plumbing needs

Jay is a thief. He will tell you anything to get you to work for him and then when it comes time to pay FU.... he comes up with excuses, lies about the job and then back charges bs charges... I agree with the other review JAY is a snake in the grass...... BEWARE OR YOU WILL GET SCREWED!

Matt came out to look at my air conditioning yesterday because it quit working and we all know how bad it is to live in Arizona with no AC. LOL I had a couple of bids he came out fixed it on the spot for pennies on the dollar. Great guy super nice I would definitely recommend him to anyone looking for any type of air conditioning repair!!

David Montrezza

Metal Masters Mechanical is a wonderful company. Their work is excellent and they stand behind it. They are trustworthy and reliable. The person named Jay, who other reviewers have complained about, no longer works there. I strongly endorse this company and suggest you try them or give them another chance.

SUB CONTRACTORS BEWARE - Jay will tell you he pays quickly "7 days" but he will not, 64 days actual payment.

Jay will micro manage your job, stack subs together and then demand you take his 10 calls and 10 texts a day to give him updates.

Jay does not take anything into consideration when it comes to the jobs progress like RAIN and its effect on a subs ability to work/deliver an on time project.

Jay will ask for "favors" just help me out on this ..... always pushing for more for free.

Jay will not take your call once the job is done and you hit the 8th day (remember I noted he says 7 days to pay) and when you call the gals in the office they know the song and dance well...... well it is actually 7 days after we are paid and and and......

Jay will not pay you what you bid or are due he is the back bill king.... he replaces OLD items with brand new start of the art items WITH OUT telling you and then just deducts it from your pay.

Jay will not SHOW you any of the items he replaces or the items he "has" to fix (we take pictures and email them to your subs with a 48 hour notice to get the items repaired) and for a guy who micro manages ever minute of the job you would think a 2 minute call to say hey you better fix this or else would be easy.

Last but not least, Jay will smile while eating the lunch you buy for him and tell you he is 'not that contractor" but guess what, I am here to tell you he is!

Beware or you to may work for free (or a loss) if you work for Metal Masters and Jay.

Paul La Chance

Tons of new subdivisions, great pay

Lazy and cant clean up the mess they make

Delivery stop for work. Great workers here.

I wish I had more to share other than we felt they delivered on repairs and advice

If you're making deliveries there, it's easier in a smaller Truck 🚛

Great company, they definitely treat everyone well and make you feel right at home.

I was driving south on Alma School Rd just past Guadalupe Rd heading towards Elliot Rd at 3:14pm on 12-18-22 when I saw your company vehicle, license plate CM34525, in the lane next to me and I witnessed the gentleman throw out the passenger window, what I'm guessing was empty, but a pack of cigarettes, it was white and driving 45 I couldn't see a brand.

We've had them come out to do some electrical work. They were sub-contracted by KB Homes. They were professional but I wouldn't say friendly which if fine. As long as the work is proficient.

TIMELINESS: Of the three times, they came on time once. Unfortunately, they give you a four window so you can't leave the house to run errands. We were given an 8-12 window and asked for a 30 minute heads up call before arrival. Tiffany O. the admin assistant, assured us they would. The tech didn't arrive until 10:15AM and did not give us a call as requested. As I "tried" to explain to Tiffany, if we are scheduled between 8-12, then shouldn't we be the first stop? Otherwise, give us a window time of 10-2. She didn't seem to understand the logic so I gave up trying.

On one occasion, they said tech would be arrive between 8-12. We got up early to have breakfast and removed everything off the counter where the work was going to be done. Then we get a call around 9AM to inform us that the tech called in sick and they need to reschedule. For such a large company, I am surprise there is not enough manpower to support situations like this. Every where I've ever worked, management always makes sure there is enough coverage in case someone is out sick. Needless to say, this pushed us back another day and we had to reschedule with the other sub-contractors.

SERVICE:
The don't seem to have a high standard of customer service. Of all the contractors we've received service from, they possess lack of friendliness, enthusiasm, and sense of urgency. However, the last guy who was here was the most proficient. He really took his time and was very thorough. The second guy left without cleaning up all the drywall dust from drilling into the walls. Allen who was the third tech who came out was friendly and courteous. He explained what he was going to do and cleaned up after himself which was very appreciated. He treated us the way he would want to be treated and respected our home as though it was his.

OVERALL: They do good work but they need to improve on their customer service and communication. If you do use them, definitely ask for Allen. He's the guy you want!!

The builders Richmond American Homes contracted the electric with IES and made an appointment with them after I filled my warranty claim. IES called me for a heads up - great manners and courtesy. IES came out within 48 hours, and Rick was great. He replaced the GFCI breaker with an AFCI+GFCI combo breaker. Haven’t had a problem since! Rick even gave me his personal contact if I needed to follow up, and recommended me a home inspector for my 1 year. Positive experience and pleasure meeting Rick.

This company wired my newly built house, so the home builder uses them for warranty work. They came out to my house 4 different times because they incorrectly wired my Ethernet cables. The cables weren't crimped properly so the connectors didn't fit into my router. I asked all 4 times they were out to just change the connectors but they refused. They tried blaming the problem on the router. After being frustrated with them for not listening to me and fighting me so hard to not replace the connectors, I called a real electrician to come out and change the connectors. After a little chuckle from seeing the low quality work that IES did, the real electrician I hired was done in 15 minutes and now my Ethernet cables plug into my router and work perfectly. It was an easy fix that IES turned into a major headache. If I have any more electrical issues, I will gladly pay someone else to come out and fix it rather than having IES come out and waste everyone's time.