Home Services reviews in Phoenix, Arizona

Unfortunately this is the company that my home builder used. During installation the landscapers destroyed 1 of the 4 tiny shrubs that they planted. I asked the builder to request a new shrub and the landscaper refused since it was technically still alive. Very lazy and unprofessional.

With out question one of the worst companies I have ever dealt with in any industry. We spent thousands of dollars with them and they just continue to drop the ball at every turn. If you like quality and honesty they are not for you. If you like B S they are your guys.!

Morgan Beaudoin, Branch Manager Phoenix provides the highest quality landscaping services! Morgan goes above and beyond to build positive connections with HOA. The Gothic Landscape staff carefully and thoughtfully create colorful and rich beauty across the property!

If their service is anything like the driver pulling a trailer in Gilbert today, I would stay away. This guy has no business driving a truck, let alone pulling a trailer. Speeding, cut off cars, almost lost the trailer a few times. There were kids in a cross walk and side walk he could have caused harm to. I am reporting it to the police. Just ridiculous.

My builder Porchlight hired them for my new home front yard landscaping. Their irrigation leaked and tree died as soon as I moved in. Customer service is horrible. They always ask us to leave voice mails and never calls back. DO NOT HIRE THEM. Shame on Porchlight.

This company is the ABSOLUTE WORST!!! They were hired by PULTE to do the landscaping at my new build and there are terrible sink holes outside so bad I cant walk around the property. The plants have all died and they installed summer grass for a home I closed on October 27th!!!

The line for the irrigation system is already leaking and I haven't lived here 60 days yet!!! What the hell kind of company is this and shame on PULTE homes for hiring this group of unprofessional people on a development this size.

My hoa decided to switch our community to Gothic its been about 2 years and in yhat 2 years nearly all our green ways are dead, trees and bushes look terrible and overgrown. Every park and large grass area is 90% weeds. Absolutely incompetent land scapers. They are definitely very good at mowing dirt though and that's all you will have if you hire Gothic.

Grading not done properly. Was promised 2 inches worth of gravel but I can literally see soil patches. Tamping was not done properly and there are parts where the soil has collapsed and multiple holes are showing up. Would not recommend, really unhappy.

This company has ripped me off doing the landscaping with plants that case me and my family harmful health issues. They lied from the vet beginning, I should have know there was going to be a problem. Pulte contracted them to landscape properties. Pulse and homeowners are getting ripped off. Anyone who is purchasing here will know what to expect.

They have a new manager, Michele, who is absolutely the worst. They can't even follow a map. They've removed plants they were not supposed to, then left the plants all over the streets. Contract says they pick up trash & they refuse to do so. They refuse to adhere to their contract. Don't walk, run away from this company.

Gothic seems to be a “low value” service company. My HOA has them as our landscape service in Johnson Ranch. The park in my subdivision is constantly over run with weeds, and this is ongoing, not just once in a while. As far as their unresponsiveness, I’ve contacted the HOA 2 times about some tree limbs that are the HOA’s responsibility to cut, due to being in a “common area”. On both contact occasions, I am told “Chad from Gothic” will get in contact with you... since 3/09/2020, I’ve yet to hear from Chad nor have the limbs been removed from the tree. ( limbs are very close to my roof line/side window)
Unfortunately, I’m stuck with this lackluster company, as long as my HOA continues to fund the “lowest quality bid”.
If you’re looking for a service company on your own, I’d suggest you look elsewhere. And,
I’m not the first person giving an honest, “low review rating”.”

They suck! Landscape not understanding they don't speak and don't understand English!!!! I have spoken to the supervisor all he did ignore me what I said what happened at circle k 16th Street and Southern. He said he's going to take care of it and never did. These employment parking their lot right next to the pump gas station never been moved ever!!!!

If I could give 0 stars, I would. Have had them scheduled at least 7 times to come do warranty work through Meritage Homes and they have no-showed every time. The irrigation they installed is leaking gallons of water a day. Meritage should care more and not take the lowest bidder as the winner, because they are supposed to be known for high-end homes. With hiring landscapers like this, the Meritage brand quality falls.
UPDATE: 9/10/18 - Scheduled once again. Stayed home from work again. Did not show up AGAIN (8th time).

Gothic Landscaping does cheap work. They installed the front yards in my new community and many homeowners have had problems. Plants and trees have died while those that do live have shallow root systems and stunted growth. The put just enough rock down to barely cover your yard and I have had a lot of sinkholes from poor packing. It's unfortunate that the cheapest bidder wins the contract and I have expressed my concern with this company to my home builder.

We have asked for a quote over a month ago...I know they were here last week because I saw them on our security camera. We called them to ask about our quote but was told they would get back to us because they are busy. Looking for another company now.

Update:
You now want me to edit my review? Where is our quote? You are more concerned with a review than actually giving us service? We only asked for a quote and your quys were here! I found another company to help us. You will be reviewed as the worst service ever! You kept telling my wife that you would get back with us on the phone...several times! It's a quote!!! Your guys were here!!! How hard is that?! We just needed gravel in our back yard! I know this wasn't your first bad review because you only have a 2.4 review on Google! I know why our HOA hired you now...you are cheap!

Sadly I'm experiencing lack of water on my plants like all East mark residents. Also have a huge hole on front yard with no rocks. Thankfully they replaced the dead tree 2x. Now its not a flowering tree which I wish they put like all the other front yards. One of the shrubs died and its been a year and still not replaced. I wish they would be more responsive and check on everyone to show they care.

I recently moved to the Phoenix area and needed to have my back yard landscaped. Our builder let me know Gothic Landscaping had done the landscaping in the front yards for the new homes in my neighborhood. I thought I would get an estimate from them, since it might be easier to have the original landscaper do the back so the design would be consistent. I submitted an online request to have someone contact me. A week later I received a phone call from one of their "design team." When I explained what I was considering for the design she asked me if I was having other estimates done, and I told her I was. She then asked me to give her the dimensions of the various projects that I had received from the other landscaping companies because it would "save them a trip out." That was the first clue that there was something wrong with this company.

When I deflected her attempts to get me to give her the exact dimensions, she then told me, "We aren't the cheapest company on the block, and if you're getting estimates from other companies, it's unlikely we can match their prices." I explained that I was getting estimates from several companies and would be choosing based not only on price but on overall customer service and willingness to work with me. Several times again she told me that their company was "very expensive," and from her tone I got the distinct impression she didn't think I could afford them, which is clearly not the case. At this point I had reached my saturation point with her pretentious and elitist attitude, and told her that the problem wasn't that I couldn't afford their services, but the problem was clearly her erroneous assumption that I did not have the financial ability to pay for a landscape designer, and that her attitude had just cost them a very lucrative job.

If this is the sort of person Gothic Landscaping has "selling" their services, they may want to rethink how they do business. Salespeople assuming potential clients can't afford their services is a very costly mistake that I've seen happen time and time again. Also, insisting that the potential client pass along information they have received in estimates from other companies to save Gothic Landscaping employees a "trip out there" is about as lazy as it gets. If the company is seriously interested in attracting new clients, having a design specialist go to the property and meet with the owner to discuss design options is one of the most basic of services they should offer. I would avoid this company at all costs.

👎🏻 I DO NOT recommend using Gothic Landscaping. We had a leak in our watering system and the electrical did not work within the first month of the completion of our front yard. In addition, the plants we requested from Steve Sappenfield did not match our original requests. We emailed for a month to get someone out to fix our leaks and electrical only to be told someone came out while we were at work and did not see any problems. This company has the worst professionalism and customer service imaginable. Watch out for Steve Sappenfield and his Admin Assistant Alison Krogstie as they led the team to the horrible service.

I had purchased a new home with pulte and Gothic landscaping did my front yard. At first they did a decent job with replacing a tree which died twice (first one died within a week and second one lasted at least a few extra days than the last) then provided a tree that has stayed alive so far.
My chief complaint is that their customer service work order person is very poor at communication and has taken several attempts for me at contacting, each time i needed something, only to be told someone would come out to fix my issue and this last time never did. There was no communication even after calling them one final time to tell me anything about the status of my work order.
I would highly not recommend Gothic Landscaping for your needs as they are not a company who backs up their commitment to their customers nor value them enough to provide even mediocre customer service and landscaping needs. This is clearly evident by every review being a 1 star rating.

Shame on Pulte for either not doing their research and contracting with a reputable company or by going cheap for their home buyers landscaping needs.

Do not hire them if you care about your landscaping. Do not hire them if you want healthy trees. They do landscaping for my neighborhood and have done a terrible job in general but especially with our young trees. Many trees have grown over their support wires. They do not bother to trim the trees into a healthy shape for growth, causing them to be deformed and top heavy. They blow over in light rain, it doesn’t even take a monsoon. Then when I asked they prop up a bent over tree after light rain they said no they had to get approval. After a week I contacted the HOA and they said Gothic said the tree needed to be replaced because the root ball was exposed. This was a LIE intended to fraudulently take money from the residents of my neighborhood. There was 0 root exposed. Sickening business practices. If it happened to us, odds are we aren’t the only ones and this isn’t their first rodeo. Stay away.

Bought a home from Meritage. Gothic had done the landscaping in the front which was nicely done. Workers doing the sidewalk again (due dumpster being dropped on it) damaged the plants as well as damage to plants from replacing half of the driveway. Gothic came out at the request of Meritage (after I asked Meritage) to replace plants. Again, nicely done.

Included in our closing, we requested the backyard to be land-scaped also. Gothic did the backyard, gravel, shrubs (8), and trees (2) just before closing. This was paid out of closing. We later noticed something out of balance and discovered only 7 shrubs were planted instead of 8. One of the Lantanas was missing.

I called the Meritage Construction Manager (Frank) who insisted it was a warranty issue and the warranty was up after 60 days. I explained to him, you can not warranty what you did not plant. I contacted Nash Miner of Meritage, explained the issue to him, sent some pictures of the difference in corners, and pointed out a drip line was not in place where an eighth plant might be. He understood and called Gothic after I filed a warranty claim (no other way to do it with Meritage).

The Customer Service Superintendent came out. Eric Stoggett rearranged the plants and planted the missing Lantana. Eric was professional, courteous, and helpful. Not sure why the Lantana was never planted. Issue resolved in a professional manner with Nash Minor from Meritage and Eric Stoggett from Gothic.

Thank you Eric and Nash.