Home Services reviews in Phoenix, Arizona

I was recommended to gothic landscape via my interior decorator. The landscape project was pretty straight forward, being a new built custom track home.
It took a couple weeks to connect with Gothic...mostly on there part..they wouldn’t return or answer calls. First red flag and I should’ve stopped there..but I didn’t, stupid me.
Finally got Steve, the designer, out to the house. He spent a fair amount of time and mapped out a good design...he also talked up the merits of the company.
Signed the contract and put down deposit$$$.
And then nothing, nada..for three weeks. Made calls, mostly unanswered. All of. Sudden a work team shows up and they start. Prepped, drip system, and two 4 foot high mounds of gravel/rock dumped in the from of the house. And then nothing, no show the next day. Again, made call only to be told they had a emergency and had to pull the crew. Finally showed up 4-5 days later and finished roughly 2/3’s of the job. And then again nothing.....called again only to be told the crew had been terminated. 4-5 days later crew showed up (same crew as before) to finish the job.
Tutorial on the drip system was half assed...thank god for the manual.
Overall, they took a 3 day job and turned it into almost a month...and they had a difficult time retuning/answering phone calls. In addition, their lead supervisors acted like they were doing you a favor....
After watching a few other landscape companies do work in our new neighborhood and how they were quick and concise, I would be hard pressed to recommend Gothic to anyone (aside from the design layout)

Hey Gothic Landscape,

Today 4/14/23 at around 1:20pm your employee driving the truck with the license plate CM19716 decided to merge into my lane without looking. After I honked and he looked at me... he KEPT merging.

Luckily there wasn't anyone beside me so I was able to switch over. Yea I was headed to the hospital anyways but I was not looking to go there in an ambulance.

How about your drivers watch out for motorcycles before they decide to merge into their lane.

We're about to do a large landscaping project in our backyard also, but don't worry. It won't be with you.

This company does a poor job responding and honoring their warranties. I bought a new home. Gothic did my front landscaping. I had death plants in the first 60 days. I call them, someone came told us one thing and reported something different in their notes. It has been about a month since their first show up and they have not replaced my death plants. Also their designs and style are below standards. I hope Gehan Homes stops making business with them.

I've had some issues with my new home landscaping. Such as sparse rock and "500LB boulders" that I can lift. I called the customer service line because my 4 month old sprinklers had a leak. The customer service lady was great and it got fixed. They did come take pics of the yard to see what can be done, hopefully what I was contractually guaranteed will be fixed and taken care of. I have been given the run around since January, if they fix my yard I will continue this review. Well to update Eric was the man he delivered the right size boulders and additional rock. So thank you for following up.

I am sure the workers are great but the leadership is a mess.

I contacted this company MULTIPLE times to come fix a issue I was having. My home builder wanted me to contact this company since they use them to do all their new home landscaping.

The guy (don't want to put his name up) constantly said he would come by but never showed up when he was suppose to. Weeks went by, and even months until I would finally call him back but was followed by more empty promises. I can't believe I was nearly begging this company to take my money.

Overall, I did the job myself and saved a ton of money. How can companies like this keep up? I feel bad for the employees because I am sure they are great people. The management sucks.

Bought a William Ryan home and Gothic did the landscaping. This is by far the most amateur low quality design I’ve ever seen. They literally put tons of the same plant/trees/shrubs and space then in the most odd ugly way possible. Come out to the Harmony at Montecito in Estrella and look at their garbage. We had another well known landscape company come out and they couldn’t believe what Gothic is doing. Had them redo the entire front yard. Look at the reviews of this company, horrible. They obviously don’t care about their customers and only care about getting the ugliest most ineffective designs completed. These guys are bush league!

Gothic was hired as our HOA landscaper. We endured them for a year and a half. They should consider changing their name from Gothic to God Awful. Not once did they rake. You could never tell if they had edged the lawns. They consistently blew leaves under the bushes and left them there. They wouldn’t keep a regular schedule and if you pointed out something hadn’t been completed, their response was that you were wrong, the work wad completed, they just did it on a different day. None of which was true. During their final services with us, they skipped a week of mowing altogether. Pictures were taken as proof. Again, they claimed that they had mowed just on different days of that week, so we were wrong. Apparently picture proof means nothing to them. I bought my first home that included an HOA in the mid-1990s. I’m not new to this game. Gothic is by far the worst landscaper I’ve ever encountered.

Moved into new home 2 months ago. We’ve had them out 4 times because irrigation constantly on. I specifically told Haley that I wanted them to knock on my door to discuss with me. Home all day & open the door to find a note saying sorry they missed us. Included in the note is them telling us the warrant is void & they won’t cover the problem. We’ve only had them work on it. I’ve called 3 times & have not heard back. Very poor service! Don’t use these people. You’ll have nothing but headaches.

We were forced to use them for the front yard of our new build. They were great to start, but since then moving in, they had to move a couple plants, which they did. There were other issues since then (before the 30 day warranty was up) that I tried to get fixed, but I never received a response. They are way overpriced and really do a below average job when installing rock and pavers. They get in with community contractors, which is great for them because they use the cheapest materials they can buy in bulk and change a premium.

Gothic Landscape was hired by Warner Ranch Landing Phase 1 HOA in Tempe a few years ago. They started out pretty good, but the service quickly declined. The landscaping situation is so bad in our community, we are getting violation notices from our Master HOA for dead grass. In addition to that, water from their sprinkler heads has damaged the stucco on the block wall of my property. They refuse to accept responsibility and claim it was existing damage caused before they were hired. Homeowners here have no control of how much our lawn is watered and where the sprinkler heads are directed. They are trying to pass the blame onto us.
UPDATE: Gothic reached out to me for my contact information after they became aware of my negative review. However, I HAVE NOT received ANY response from them as of 7/10/23.
SECOND UPDATE: Still nothing from Gothic Landscape as of 7/20/23. My complaint is being completely ignored. Maybe because our HOA recently FIRED them for poor service!
THIRD UPDATE: DO NOT hire these losers! Still no contact from them as of 7/31/23 in regard to the damage of my block wall by their sprinkler heads.

Gothic did the landscaping on our new home. No complaints there, so I called them to schedule a quote for our backyard which is a blank canvas and I scheduled an appointment to receive a quote. The woman who took my call could barely speak English and couldn't for the life of her get my phone number correct when reading it back to me twice. She kept reading back different numbers and I had to correct her. This should have been the first red flag. Fast forward to appointment day.. The scheduled appointment time came and went and nobody showed up, so I called and asked when the sales person would arrive. The girl I spoke with told me that the appointment was scheduled for the following day an hour earlier than what was previously discussed. I told the young woman that the agreed upon appointment time was for today at 2PM. Long story short I had to cancel the appointment altogether because of an obvious clerical error on their end with scheduling. I'm glad that I took off work to meet their sales rep who was a no show. Gothic you just lost a $20-$30k job due to the incompetence of your customer service staff. I will have to call someone else to complete our backyard. Avoid this company. They're clueless. You've been warned.

I'm on the HOA board for my community in Gilbert and hiring Gothic as our landscaper was one of the worst decisions our community has ever made. If you sit on an HOA board and are considering hiring them, please don't. Our community apparently had multiple irrigation issues last summer that they did not address or fix for many MONTHS. We had large swaths of landscape areas (grass, trees and bushes) that died in the heat, costing us 10's of thousands of dollars. The last 3 months of our contract, I don't think they were working in our community at all. Negligence at its finest. Stay away from them.

I purchased my home on May 28 2024, today is Aug. 14th 2024. The tree they planted is now dead. Called them 2 days ago and left a message, recording said they'd call back the next day., nothing no callback. Called them back, they tell me there's a 90 day warranty. From install in April. Warranty should be from when house closes. Do not use this company. Shoddy work and won't stand behind their work. Would give them a negative if I could.
They do not stand behind their work. I will complain to the builder here in Sun City Festival, Plute. hopefully they'll stop using them. Which I doubt.

I would give them a 0 if it was an option. I closed on my new house last February . The irrigation system was not put in properly and therfore my front yard plants and tree died. I replaced my plants on my own, but When I called about replacing my tree they would not replace it. I had to go with Gothic Landscaping because they worked with my builder. If you are looking for a landscaping company, DON'T WASTE YOUR MONEY ON THIS COMPANY!!!!

I have worked with Gothic for years and they have provided immaculate customer service and professionalism. They are not only responsive and thorough however they work with us on budgets and quality product. Our developments look amazing thanks to them!

One of your landscaping trucks backed out into heavy traffic today on Southern at 24 around 1pm. Almost caused a massive accident and could have killed someone. TRAIN YOUR DRIVERS TO OPERATE YOUR TRUCKS SAFELY. 🚨🚨🚨

These guys 🌲🌲🌲 RESCUED our Community!! We had lost hundreds of trees and bushes from STORMS! For LESS MONEY… they have made our neighborhood bloom again!! They have great ATTENTION to DETAIL and IT SHOWS!! Most companies skimp by and take your money and run. Not these guys!!! FINALLY a company who CARES!!

If I could give them negative stars, I would. DO NOT RECOMMEND! They are lazy, they accept payment without rendering service and their employees disrespect the neighborhoods they are under contract for. I can’t wait for my community to fire them as soon as we have the chance to. I hope they go out of business. STAY AWAY!

My company works with Gothic Landscape as one of our preferred vendors and I can say that they are extremely good at what they do. The quality of work and the professionalism is second to none. If you need landscape services, you will be delighted with Gothic for your projects!

This company is an absolute disgrace! They were entrusted with maintaining the Cypress Ridge community’s front lawns and shared grounds. Instead they MASSACRED the landscape. Every single bloom, obliterated. Trees? Butchered down, TO STUMPS…all to avoid doing the proper care and trimming they were paid for. It’s VANDALISM!! Their so called “crew” is either glued to their phones or passed out in their trucks & never working, never accountable. This isn’t just neglect. It’s gross incompetence and outright destruction. Avoid them like a plague!! Do NOT…under any circumstances hire them!!

This is our second house in the Eastmark Community. Unfortunately, for an unknown reason, the Developer is still doing business with this "landscaping" company. We took ownership of our new house and got to witness their lack of professionalism and attention to detail in our font yard and all the other ones they were assigned to. According to their supervisor, using a condescending tone, I might add, they followed "the plan". According to "the plan", it seems like there was not much plants on it. Some of those plants were already dead or about to and all of them extremely tiny. It seems also that using a measuring tape is very difficult as the hopseeds for the "hedge" were put in the ground unevenly and on the side! We got another landscaper to basically start from scratch (except for the "hedge", another story) and fix this disaster. This is not a single occurrence... and yes, they will drive like maniacs in your community. We tried to gave them chances to make it right but it never happened, never their fault apparently. I invite you to take a look at their landscaping talent in attached pictures. Not much green I tell you...

UPDATE: 5000 views... Regarding the aforementioned hopseed hedge... Without letting us know, Gothic people came over to "fix" our hedge, a tiny plant was put between one of the gaps. Yet again, no sense of symmetry, totally clueless. Also, know this, showing up unannounced on people's property is called trespassing and is totally unacceptable. Never mind, we fixed it ourselves and bought another hopseed bush to replace the big one that didn't survive from being moved. (Good for you guys, you saved $10...)