Home Services reviews in Phoenix, Arizona

Although we're friends with the family, they treated us as valued customers without a "friends" discount, which we liked alot. The paver installation went exactly as planned, at the agreed upon price, in the time frame outlined. We definitely recommend Lucas Lawn and Yard.

Bad quality. Bad communication. Bad service. I am very disappointed in a company that has been around for so long. Their prices are outrageous and it left the branches still stuck on the tree. We agreed to do the front yard, but the tree was the only thing that was done for such a small tree it cost us $50. We thought that was the price for the entire front yard. Since the deal was not clear, we called the company back wondering why a tiny tree was the only thing done. The owner blamed the responsibility on us (as a customer), saying it was a deal with his workers and not him directly, but I thought the workers were supposed to be part of the company, which he own (so the worker represent the company). We wanted to see their quality first before signing a contract, but his worker basically said that the service would be better if a contract was signed. Since they assumed it was a one-time service. Considering everything that happen, I would highly recommend you to STAY away from such a business that provides horrible service as well as undeniably over the top process especially for a small tree.

Lucas Lawn Care is great. I have been a customer for over 5 years and the crew is always on time, shrubs are trimmed nicely and kept up, work is excellent and clean up wonderful. I highly recommend this company.

Ryan and his team are great! They did a great job at a very competitive price on several different projects, at a couple different properties for me. I rarely write reviews but felt the level of service they offer is hard to find and that they deserved kudos.

Mark

I have been using the service for almost 3 months. When I first moved in I found Lucas Lawn service's card in the irrigation systems timer. On the back of the card it had the zones written out for the system. I assumed they must be the ones that have taken care of the yard before, so I would give them a try. When I called in I spoke to Tammi and she confirmed they use to service the house. She said the owner Ryan would give me a call. He called me later that day. He said the house use to be serviced and he didn't need to come out and see the yard. He would just give me the price the old house owners had. It was $60 bi-weekly and that included mowing the back yard, weeding the yard and flower beds, and rotating the trimming of the front and back yard flower beds. I agreed to it and they started. A few weeks in I saw there were weeds coming in and I called Ryan about it. I told it was grassy weeds. He said there was a chemical for grassy weeds and his lead was the only one that could apply it because it was expensive. He sent his supervisor out the next day to look at the yard. His supervisor agreed it was grassy weeds and he would take care of it on the next visit. A few weeks went by and the weeds just got worse. On June 1st I responded to an email from Tammi letting her know I was not happy with all the weeds in the yard. She asked me to send pictures, which I did. She said it would be taken care of. By June 30th, I was beyond frustrated. The yard is not very big, and half of it is now weeds. I let them know to cancel my service because they did not take care of the weeds, nor was the yard showing any sign of getting better. I get an email back from Ryan saying it was the first he had heard that I had a weed problem and wanted to send his new supervisor out. I told him I wasn't waiting another month, while paying to see results. He came back with another email with a threat of my contract and technically I needed to give 30 days notice. Whatever, I let him know I didn't appreciate that since he didn't hold up his end of the contract. I finally just called him to get to the bottom of it. He was polite but acted like we had never talked. It was the first time he had heard of the grassy weed problem and he didn't think they serviced the house before I started. Really!! He agreed they dropped the ball on communication, but said there wasn't much they could do with grassy weeds. Why didn't you tell me that 2 months ago Ryan??? Why was today the first I heard of that and that you charge extra for that kind of weed control. Anyway, they aren't a terrible service if you just want mowing and trimming (but there are others just as good and cheaper) but I can NOT recommend them for customer service, lawn and especially not weed control.

I have used Lucas Lawn and Yard Care for over a year and have always been provided with dependable professional and courtious yard service. His employees are always prompt, polite and efficent. My grounds are left looking well groomed and clean. I do recommend his service to everyone I know that is seeking grounds care and maintenance service.

You don't want to work with this company and the owner's bad attitude. I agreed to have Lucas Lawn & Yard Care service my yard back in December. I met with Ryan at my house, he looked at the property, and provided a quote based on his experience running his business since 1994. He insisted that I sign a "Service Agreement" with him. Today, he emailed me to tell me that my rate is increasing by 67% because it is taking more time than he thought. He has decided that the terms of the "Service Agreement" do not apply to him. He also insisted when I signed up that he do a one-time cleanup and spray pre-emergent (which didn't work very well) for $405. All of this was factored into my budget for landscaping. I tried to explain to him that what he is doing is called bait and switch, but he doesn't get it. He's going to respond to this review the exact same way that he has responded to all of the others. "I'm right and you're wrong."

I've posted his original email to me and my response. I wish that I could post his full, long-winded, nonsensical, response which blames me for his inability to quote a job and run an efficient business, but Google says that I'm out of space. You decide.

Here's the meat of his original email to me: Thank you for choosing Lucas Lawn Care to offer you regular service the last 4 months. When I give a service price for a new customer the price is basically a guess as to how long on average, I think the crew is going to need to be on site each visit. Now that we have some history of visits, I can figure out an average. That average shows the men are just needing to take a little longer than expected to service your yard. So, I need to raise your price by $74 per visit starting in May. I have talked to Javier and he has confirmed that the yard is going to need this amount of time on average to keep it looking the way you have been asking him to keep it.

My response: This is an outrageous bait and switch tactic. Shame on you. You, the expert, who has been in business since 1994 came to my house, looked at my yard, and told me the cost to take care of it on a monthly basis. I agreed to pay you to $405 to do a one-time cleanup even though you were taking over immediately from my previous company. I agreed to pay more for your service than I had been paying previously and I even agreed to pay $130 for a pre-emergent service that was intended to keep the cost of service down for a year, but doesn't work very well (there are currently lots of weeds on my property (the day after service) - see attached example photo taken this morning). I even signed a "Service Agreement" with you. Now, after 4 months including the months with the most growth that will take the longest to service, you send an email telling me that you plan to disregard your service agreement and raise my rate 67% because it is taking more time than you expected?

Javier and his crew do a nice job and I hate to lose that service, but I have not asked him to "keep the yard the way I like it" beyond pointing out items that should be taken care of in the normal course of service. Yesterday when he was here, the only things I asked were to trim the overgrowth on the 2 trees near the front door that he could reach from ground level and to make sure that the hedge was taken care of since it was not addressed on his last visit.

I see two options here. The first is that you continue to honor your service agreement and commitments at the price we have agreed. I am not looking for perfection. I am willing to have a little bit less service if that helps. The second option is that we part ways and I post reviews detailing your bait and switch tactics so that your future customers will be warned. Under the second option, you will also immediately refund the $130 that I paid for the pre-emergent service since my new landscaper will include the cost of dealing with the weeds in their price and will not recognize that I already paid for this ineffective service.

Been using Ryan and team for many years now and they always do a great job. They show up on time as expected without fail. Good communication and prompt response for question I may have or additions to my lawn care.

I have been using their service for a few years and appreciate their attention to detail. Very fair pricing and consistent follow through....critical in having great customer service.
They recently removed a large 29 year old tree w great skill and absolutely NO damage to my walls or yard. Very very pleased w attention to detail and care.

I had Ryan's crew of 3 guys come out to completely overhaul my overgrown and unattended yard. The grass was knee length and the front yard was covered in weeds. They were here for around 2-3 hours and in that time completely revitalized my yard. I definitely plan to maintain it on my own for now as it's a fairly small yard, but if I ever let it get bad again I'll definitely be calling Ryan about another big cleanup job.

Lucas Lawn and Yard Care team was excellent and exceeded our expectations. Our garden and property looks like new, with the team working carefully and efficiently. This is the best landscaping group!! We will definitely call them again!! Highly recommend!!

Lucas Lawn has provided outstanding service and support for all our lawn and yard needs for several years. Regular maintenance service is always well done and on-time. Tree trimming and larger yard clean-ups are also excellent. The company has an outstanding eye for trimming, pruning, and landscaping services. Highly recommend.

I used Lucas Lawn and Yard Care a few years ago and was somewhat happy with their service. I moved and started using another landscaper who was contracted by the HOA. Since then, the landscaping company has closed. I recently rehired Lucas Lawn and Yard Care because they were the only landscaper I had been familiar with. What a HUGE mistake! Ryan Lucas' prices are outrageous and the quality of work is very poor. I requested on a few occassions to have specific things done and they never were. I tried reaching Ryan Lucas on the phone several times but he apparently doesn't feel the need to return customer calls but sure has no problem billing you right away!!!!!!!!!! His crew is unprofessional and all hispanic. When I inquired if they were legally able to work in US he refused to answer me. Do not use him at all. Bad service, over priced, unprofessional, poor business man!

I've trusted Ryan for years with any lawn care or tree needs. He is responsive to all communication and his office team are always ready to accommodate me. He has such fair prices and outstanding work ethic. I really appreciate him being a reliable resource!

Lucas Lawn Care has been my landscaping company for the last year. After moving to a new home and having to find a new lawn service I didn't where to begin. After doing some research online I found Lucas Lawn and Yard Care and couldn't be more pleased with my decision. They reprogram my watering schedule after the winter months, are very responsive to any additional requests, and very punctual. They seem to really care about the job their work. Thank you Lucas Lawn and Yard Care!!

Lucas Lawn and Yard Care has been looking after our yard maintenance for the last few years. The crew always does an outstanding job. The office is always a pleasure to deal with and they always takes care of whatever we need. Always a pleasure Ryan and team!

Lucas Lawn Care has been doing my yard for only about a year but, wow, what fantastic results. I'm complimented on how nice our yard looks now. Their customer service is great and are very responsive in both email and phone calls. Invoicing and payment is no fuss and efficient as they can do paperless invoicing. Great Job, Lucas Lawn & Yard!

I hired Ryan to remove a Silk Oak tree and large bush and then cover my front and side yards with crushed stone. His crew did an absolutely outstanding job, conscientious and with perfect results. Whenever I thought they were finished, they continued working to ensure that everything was done to the highest standards. When work was completed, they devoted a great effort to clean the area, sweeping stray stone from the sidewalks and driveway, blowing dust and dirt from same and spraying the yard to clean the crushed stone. Later this year, I will contact Ryan to add landscaping to the yard. I cannot recommend his company highly enough!

I have used Lucas Lawn on two different occasions just recently. They removed several large agave plants, trimmed trees and also lowered a berm in the front lawn. Both of my experiences with Ryan and his team were incredibly positive. Each time, they did a nice job and offered helpful suggestions. They also left the yard spotless each time. I would definitely use them again in the future.

We did a small re-model to our backyard and upkeep to our front lawn this past fall. Lucas and staff were friendly, professional, and quick to respond to our calls and/or e-mail. Lucas personally spent time going over options with us, and you could tell he has an extensive knowledge. The fact that we put some decisions in his hands and his workers because we couldn't decide, says a lot about our impression of him--and we LOVED the outcomes!! We are SO pleased with the work and will be using him for future projects/up keep. We would recommend this company to anyone!

I was referred to Lucas Lawn and I have to say it was the best referral I could have received. They not only are SUPER honest but extremely professional. Jourdan was prompt and did a very neat and detailed job taking care of my palm trees. He even went out to his way to make sure my property was secured and safe before he left. I look forward to utilizing their services throughout the year. You get what you pay for! If you want quality work from some guys that truly understand the needs of each tree, then you want to give Lucas Lawn and Yard Care a shot. You will not be disappointed.