Plumbing reviews in Phoenix, Arizona

Gabriel Akdzpr exchanges my soft water tanks monthly. He is very good at his job. This month he noticed one of the tank straps needed to be replaced. He took care of the replacement quickly and efficiently. I asked him if he would take a sample of my water to Rayne for testing. He waited while I put together a sample. He is also very careful not to let my dog out of the gate when he comes to my property. I am extremely pleased with his service and highly recommend Gabriel.

Rayne Water was able to quickly fix our soft water issue with great service. Highly recommend them!

I have been using Rayne Water for a RO system for more than 5 years. Dakota came out to my house today to replace the filters in the system. Dakota was on-time, professional, and efficient. If you're looking for reliable water conditioning service provider, I highly recommend Rayne Water.

Chris and Dakota did an excellent job installing our new Rayne Protector 1000-SS water softener and new drain line. They were courteous and answered any questions. Great job guys!

We had the best experience with Rayne! Our parents use them so naturally when we bought a house we called them right away to have the water softener system installed in our new home. We will definitely be referring them to our friends and other family members. I am not receiving any type of incentive for this post, they are just genuinely that great! Dakota came to service our home and was very friendly, professional and informative. He answered all of our questions and did a great job with our install.

James is my delivery driver for the conditioner tanks we get from Rayne and I just want to give him a shout out because he does an excellent job, is a great communicator and always gives great customer service.

moved to sun city in 2022, hard water from EPCOR. Plumber installed manifolds and shutoffs then had Dakota from Rayne install R/O and portable exchange resin tank. good install and service. everything works and any issues they are a phone call away. recommend them and the portable exchange, no salt to add.

Rayne Water Conditioning provided excellent service, and Dakota Olsen was outstanding! He was efficient, friendly, and took the time to explain everything clearly. Highly recommend

This was my first time interacting with Rayne Water, but they've been satisfactorily servicing this unit for many years. Dakota was the person who worked on the system this year and he did very well. He was able to get to us earlier than expected, which worked well for us, and was fast and efficient while still being friendly.

I was a happy Rayne customer for 5 years but they have gone downhill. We were due for our tank exchange one week ago on Wednesday and they never showed up - no call, nothing. We called them and they said they’d come on Friday. Well, they didn’t show up on Friday either, or call to let us know. Just two no-shows in one week. Then after I called several times on Monday I got someone on the phone. They said they would send someone on Wednesday- a week overdue. Today is Wednesday and they called to say they attempted service but couldn’t access the property. My husband has been home the entire day. No one ever rang the bell. I called and they said we’d have to wait another week for service. This is completely unacceptable as our tankless water heater requires soft water for the warranty to be valid. Rayne said they’d credit my account for the month but that doesn’t seem like a favor since we’re not getting service this month so why would we pay??

Rayne water has been a great service to deal with the hard water in phoenix. They have come out very quickly whenever we do come across issues which is rarely happens but when it does it's good to know that they take care of it.

Getting soft water has changed the game on my skin, hair and the appliances are thanking me! My appliances are no longer caked in calcium.

We appreciate James our technician he is always prompt and kind. He deals with our dogs barking all the time and I thank him for being quick, efficient, and caring. Thank you James!

From my Salesman Rick to the installers Dakota Olsen and Angel you couldn't ask for a better company. We had them come out in install a water softener and an RO system. We decided to rent with an option to purchase later on. I feel that the amount we are paying for the rental of these two units is very fair. They come out if there is ever a problem and they come out once a year to change the filters on the RO system. All three guys I dealt with, have incredible personalities and they did a superior job! TY Dakota and Angel! I wish I could give them 10 stars! I would be remiss if I didn't include Dee from the office staff who quickly and efficiently walked me through resetting the water alarm on the water softener, Rock Stars all of them!

Dakota Olsen & Sam were out this morning to work on our RO system. They were very professional and got everything working. They were both great to deal with & very pleasant. Next time we need anything on the RO or softner, either or both would be a welcome sight.
Thank you!

Happy Holidays!!
I need to give a shout out to Sam Magallon our water technician, very friendly, always has a smile & gets the job done fast & efficient!!
Thank you Sam!! 😊

After being out of town on business for 4 days I returned to my home Friday night to a flooded kitchen floor. The line from my RO faucet had sprung a leak. What a mess! After getting the water turned off I called the after hours number, which I was pleasantly surprised Rayne provided, and Tank Llamas called me back immediately. He FaceTimed so I could show him under my sink and he not only diagnosed the problem but told me what I needed to fix it and walked me through the entire process. A very frustrating clean up turned into a pleasant experience with a knowledgeable technician! In our world of AI and computer generated answering services it was fantastic to talk with an actual person! Thank you Tank Llamas and Rayne for top customer service!!

Angel Alvarez is indeed an Angel.
I can't reach anyone at the Phoenix office and because l had a water issue l got a hold of him after hours. He actually showed up at my house the next day and found the problem.
Hats off to him. He's a super star 🌟

Good afternoon, I had Rayne Water installed and a tech was sent out to check for me if I was having any issues with my system as I’m still new to the soft water system. They sent out Tank and he checked everything for me and assured me that everything was working properly. He explained what the water level should be at certain times of the week in the salt tank. He took the time to explain how it works. He said if I have any other questions feel free to ask. I appreciate Tank for taking the time to explain everything.

Dakota did an absolute professional job installing my water softener and RO system. He went through everything with me and gave me recommendations as to how to maintain my systems. I like that he has the same system in his home. Makes me feel very confident in my purchase! Highly recommended!

Friendly and efficient service and people

I had my water softening system installed for the whole house and an osmosis drinking water for the kitchen. Dan, the area was extremely efficient and knowledgeable about the company’s products and services, with his assistance I decided to get both a water softener and an osmosis drinking water installed under the kitchen sink. The entire processed was done by Don and Art who are well-seasoned and efficient, it took them about 4 hours (I was originally quoted a 6 hour job), I was very impressed with their skills and knowledge as they explained to me what they were doing and walked me through the entire process of installation the warranty policy. They cleaned up after themselves and put things back where they belonged. One of the greatest features about Rayne water service is that you don’t have to register in order to get covered by warranty, once the system is installed that is when the warranty is activated, it saved a lot of time especially for someone who is as busy as I am. Rayne Water will guide you through the entire time from ETA of technicians to when everything will be ready. I have travelled a lot and stayed at many 5* hotels, today is my second day of using soft water at home, I have to say the water quality is second to none and I want to say even better than the water I am used to at the above mentioned hotels. Kudos to the whole team and my appreciation to everyone from the ladies over the phone to Dan, Don and Art. Thank you!

To the new hire, Chris, good luck! You are in good hands.

James has been servicing us for tank replacement since we signed with Rayne. He is pleasant, professional, knowledgeable, and informed. we recommend him highly as a representative for your company.
Also a shout out to Dan Noonan, our sales rep. He is very professional and helpful, and is always there to answer any questions or concerns that we have. I highly recommend Dan!

UPDATE: It's now been almost 3 weeks and they still refuse to call me back and tell me why I was charged after I cancelled and they removed their equipment.

Rayne Water used to be good but it's gone way downhill. For a long time after I first started renting their water conditioning tank and getting their monthly service I never saw hard water stains on my dark bronze fixtures or frequent rings in the toilet but after a some years I started seeing frequent hard water stains and frequently would see rings in the toilet a lot more often. It felt like they started cutting corners to save money and lost the quality. Their customer service was great at first but later was absolutely terrible. When I would call them their recording would always say "we are all on the phone at the current time and please leave a message and we'll call you back". This is an absolute lie because I would call back every hour and no answer but same message and it would take forever for them to call me back much later and there's absolutely no way that they're constantly on the phone for 3 hours plus. To top it off I cancelled my service 7 days into the new billing cycle so they would have plenty of time to pick up their tank and close my account before the next billing date but they still charged me the following month after closing my account so I was inconvenienced by trying to get ahold of them just to get my money back but they avoided me so I had to have my bank take care of it. My advice is find a better company.