Water Damage Restoration reviews in Phoenix, Arizona

I really don't know if there are enough words in the English language to even come close to describing the service we received from Chris and his team! When our belongings arrived in Arizona everything we owned was covered in mold and mildew. We were beyond devastated and especially worried because my husband was only one year post-transplant. Obviously mold to a transplant patient is not a good thing. Our belongings arrived late on a Saturday and on Sunday morning I began calling every restoration place I could find. Of course I left messages everywhere but Chris was the ONLY one who called me back on the Sunday. Once I explained the situation, as well as the concern for my husband's health, Chris came out the very next day to assess the situation. He and his team immediately jumped into action, removed everything from our home, and took it to their warehouse. Chris and his team treated all of our belongings as if they were their own, even comforting me as I cried over things of sentimental value that had been damaged. With that said, Chris and his team were able to salvage everything they possibly could and many items of my late mother's that were so very precious to me. Not only are they skilled and knowledgeable at their own business, but they made several recommendations for air quality testing for our home and furniture refinishing and repair. This team's customer service was beyond anything we could have asked or imagined! We will never be able to express our appreciation to Chris and his team for all they did to give us back some sense of normalcy in our lives. They deserve 10 stars!!!

Looked over many reviews of company’s and this on here is top notch! Crystal was very knowledgeable to getting her crew and the job done on time and in a professional manner. Very professional and Truly left my house look remarkable.

Servpro Phoenix was very easy to deal with. They were quick to schedule time for my issue. The team that came out was friendly and went above and beyond. Super grateful and will definitely refer this company.

This company is made up of some of the most professional and upstanding people. I trust them with my home and my family. Especially the receptionist Nina and office manager gloria have the best professionalism when it comes to getting a job done on time love this company

Great service from Derek and Cam. Very prompt, thorough inspection and polite. Keep the area dry and clean after the water damage. Nice job!

Lee / Sandra/ashley and Jazmin has been very efficient and very nice.. I gave them five stars because they did such a good job.

Great overall Experience. The coordination was awesome dealing with entire group @ServPro -TeamLuzzi from management, field team. We received calls ahead from field techs 30 min prior, which made it easier trying to have someone home . ServPro Team Luzzi resolved our water issue with ease. Took a really bad situation and made a better time dealing with this unfortunate situation . Now aside from Serv pro -dealing with insurance
Is a whole Other issue . Homeowners doesn’t cover ground water . We had a situation where neighbors had a drainage issue and tried to have a contractor fix with French drains
Etc piping to the road and contractor made their situation worse. The job is uncompleted and will continue to occur with what they tried to resolve .I took pictures and videos while
This was occurring and still the insurance was like we’re sorry we can’t cover . I gave all evidence to
Show it was neighboring homes fault and still @libertymutual made NO
Attempt to help, quite disappointed. Meanwhile we had so much damage to our home and contents in our basement that now needs to Be thrown away. Definitely check your home insurance before a disaster like this occurs .

Lee Sandra Ortega crystal norma did an emergency move out for us in one day. They were fast and efficient and took away our water damaged furniture.

SERVPRO cleaned our HVAC ducts and vents and did a total cleaning following a major home remodeling. The staff worked hard and did a fantastic job removing dust from the construction that had covered everything in the house. We were very pleased with the results and the great customer service by the staff.

Beyond pleased with the service provided by Servpro Nina was able to get me help so fast!
Cece
Dale
Crystal
Ricardo
Arrived at my home less then a hour after my flood they helped me get in and out my home safely and took control of the flood. I Felt so stressed before their arrival and when they left I had complete relaxation and knowing that my home was in good hands. Definitely will be calling again if emergency comes up!

My family experienced a series of very unfortunate events recently. SERVPRO was our last option, but it was the greatest decision I have ever made in my life. They sent someone out immediately. My family was graced with the presence if Dylan. He was a blessing sent from heaven let me tell you. He was extremely friendly , and willing to help us out. He was understanding and very hardworking. Im going to recommend SERVPRO to everyone I know! Thank you Dylan!

Very personable and efficient, professional too.
Sandra, Carissa and Sosa!
Wonderful team and an asset to your organization.
Hope to see them back when the ceiling is finally finished.
Clara Hicks

Derek and Cam removers our tile flooring. 1700 sf in one day. Both of them are super hard workers and they were pleasant and explained the process to us!! Great job guys!!

Israel and Cam did a fantastic job drying out our apartment after a flood. They were prompt, friendly, answered all my annoying questions, and we're fantastic to work with. My roommate and I highly recommend Servpro for any restoration or water mitigation!

Sandra and her pack in/pack out team were absolutely incredible, amazing, and helped us get our house back!!
They were organized, efficient, and very pleasant to be around as well as helpful with anything we needed from washing windows to putting away more than 250 boxes of personal possessions
Because of them our house is becoming our home once again!!
The team consisted of Sandra, Carisa, Ashley, Lee, Jazmin, Ortega, and three gentlemen on the first and second day.
Not to be negative, Unfortunately, we can not make the same reccomendation for the build out and reconstruction team.
Also, the communications with this team were in inconsistent!!

Matt Taylor at SERVPRO is professional, reliable, and always puts his clients first. His communication and dedication make working with them a great experience.

Jeff and Chris did a marvelous job of reconstructing a closet for drywall, texture, paint and re-situating a tall shelving/drawer against the wall. They were pleasant gentleman to work with and took care of a few more items for brackets as I requested. My closet looks great after a severe leak ruined half of it, ceiling and wall together from a leak in the attic pipes. I'd recommend ServPro for water mitigation and reconstruction. Before/after pics below.

I used serve pro for a water leak i had, and went through insurance.

Serve pro was prompt at calling for emergency services — Frances and Logan were great at communicating the process and getting everything scheduled for demo.

Derek and Alex had been coming by to check the fans and dehumidifier, they were very professional and kind. They both did the demo in my house and were great. They were thorough and cleaned up everything before they left.

would recommend serve pro to anyone.

Servpro is TRASH! They came out on 11/24 to inspect and guaranteed my estimate would be to me that afternoon. I called back on Wednesday and they guaranteed my estimate would be back that afternoon. It’s now Saturday and I have no estimate but they were quick to charge me the $175 inspection fee. At my visit they also told me it could be remediated that week and I don’t yet even have my estimate. I demand my $175 is refunded, lip service and no follow through.

I was born and raised in Phoenix, Arizona and I am always grateful to find great businesses that provide great service. There was a fire next-door to our apartment and the smoke damage caused us to have to move and we decided that Servpro would be the best option for Restoration. I had rental insurance, but my roommates did not. Very grateful to Servpro to work with myself and my roommates to provide great service, understanding, patience, and the fairness when it came to my roommates billing. They were very caring and worked with us to make a fair payment option considering my roommate did not have rental insurance. They did a great job during the whole process and their employees were absolutely fantastic. Thank you to all the employees that were part of the whole Restoration pack in and pack out process. Thank you so much to Frances and Staff and the restoration team, Lee, Damien, Rachel, Jasmine, Sandra, and Carisa.
Understanding the process now when it comes to restoration of property, I would definitely use Servpro again in the future if an unfortunate situation came up where we needed a restoration company, because their professionalism, empathy, patience, and fairness was extremely appreciated. Thank you again.

Logan, Justin, and David were fantastic! They were super nice, very friendly, and took the time to explain everything clearly. They walked me through the next steps, answered all my questions, and did an excellent job from start to finish. Very professional and I highly recommend their service!