Appliance Repair reviews in San Tan Valley, Arizona

This company is very difficult to deal with. I was referred to them by my home warranty company after my refrigerator broke, the guy on the phone was rude, insulting, and when they did come out they misdiagnosed the issue and refused to fix it properly. My home warranty company forced them to come back out and fix it again. I would not recommend them to any one!

Great company! We use them to fix all our appliances! We are a Busy Property Management company that needs good vendors. Valley wide has had yrs of good service to our rentals. Highly recommend.

DO NOT USE THIS COMPANY!!!!! I just canceled my Home Warranty because they sent this incompetent company to my home to fix our microwave. The appointment was made three weeks ago. They came out two weeks ago. Up until last week, no status update. Here we are today...they finally have the part they say they need to complete the repair. Arrive at our house. Look at the microwave and say something is burned out and they can't fix it and will have to call the insurance company again to okay another part....why didn't you see that issue the first time you came out? We haven't used the thing...it doesn't work...how did it miraculously break in a different way. The worst part, the repairman left the house with no explanation. My husband had to run out to the front yard and ask the guy why he was leaving. We cannot wait an additional two weeks for this useless company to come and out and still not complete a repair. Save yourself the time and the hassle and either buy a new microwave, or find another company. ZERO STARS!!!!!

We got this service through our home warrenty. They were quick to schedule and told us the day, time and tech (joseph) who would be coming out. Today I got a call before he arrived and he was right in the short time frame they gave me previously.
He got right to work.
It took quite some time and a trip out to get supplies but he said it was all taken care of. Can't wait to do laundry this evening.
The only reason I didn't give 5 stars was because the tech reeked of cigarette smoke so much so it was hard to breath, and left a mess on the floor in the hall when he was done.
But over all it was a good experience.
Oops I put this on the wring location (same company though)
Oil male site to share with the other location.

Very good company. Tom, the Tech., explained all, he was very fast and did a GREAT job!! They kept me informed all through the process!!

Had a service a repair done to my washer and was quite surprised to find that the total cost is less than buying a brand new toploader. Thank you guys. Great doing business with you. Tom was also friendly and knowledgeable and his opinion with what to do showed me confidence in making a right decision.

I have a Whirlpool Cabrio and the drive under the drum is making tons of noise. I got two estimates. One took a long time to get, and it was $600, parts and labor to replace the drive. Valleywide Appliance Repair wanted $65 to look at it, give me an estimate. I told him about the $600 estimate, told him I only paid $800 for the washer 8 years ago. He came back with an estimate for $948.14. That was for labor, the parts: Drive and Drum! Why the drum? Here is what I think...I'm a 62 year old female, and my 85 year old mother lives here too. Do you suppose it might be price gouging? Come on, I looked the part up, it costs $180, not $388.88 on your estimate. I don't need a drum, especially at $376.86. Labor at $200 seemed reasonable. But no, they had to try and get what they could out of us. I should put a stop payment on the $65 check!!!

We love our partnership with Valleywide!! They are extremely efficient and very knowledgeable with all appliance needs. 10/10 would recommend this company to anyone in need!!

Had issue with my microwave. Home warranty co sent work order to Valley Wide. Robert set up appt. 2 days later I had a problem with my fridge. Called my warranty co & they added it onto my work order. I called Robert & gave him the error code flashing on the fridge. When Tom came he had the part 2 fix my fridge in his truck! The part for the microwave was ordered. It's now in & Tom will be here in a few days 2 finalize the fix.
Valley Wide's customer service has been nothing short of exemplary! Thank you Robert & Tom!

This company provides superior service, has very knowledgeable technicians who are dependable and honest. Their pricing is very fair and do not try to upsell you. I have been using them for over 9 years for properties I manage. I highly recommend them; you find a more honest company.

I ended up deciding that it was better to run my machine till death and save on a service call because of the great customer service by Robert. He helped me figure out that there was a 90% chance that the motor bearings were going out by talking with me over the phone and he was honest about the fact that it would be better to buy new when it does completely die versus spending almost the same cost to repair. When I do need repair for an appliance, I will be calling back. Thank you Robert.

Super Professional and helpful. My dishwasher died, I asked about service. He walked me through what kind of dishwasher it was, how old it was, etc. Then quoted me his repair price for my problem then suggested I just get a new one instead of using his service. I asked if he sold new ones, he shared he did not, just repair, then offered his suggestions for new replacements and which brands to avoid. Super helpful and unsolicited advice from an expert just doing the right thing. Thanks Valleywide Appliance Repair!

Incompetent. They were sent via my home warranty. I had a burner that was not working on my stove. Guy came out. Turned it on. Said yep, You need a new burner plate. Ordered plate. Came to install a week later. Installed new burning plate. The burner still didn't work. He flipped over the controls and found that a switch box had burned. Stated a new control switch needed to be replaced. I questioned the technician about the burned wire housing.. He assured me it was fine. He connected everything and plugged in my stove then left. I contacted the company about the burned connector/ wire housing. Send images via email. They determined the damage was significant enough to replace the wire housing all together. Had technician out today to replace new switch box and wiring. I noticed on the old wire housing that there was yet another connector badly burned. I questioned technician if the switch box needed to be replaced on that side also. He stated there was no damage and it was fine. I did not trust the technician due to his lack of knowledge from the previous issue.. He connected everything, plugged the stove in and left. I showed my husband the picture of the burnt switch. He immediately told me to unplug the unit and call our home warranty. My home warranty company reached out to valleywide. The person in the office assured my home warranty that they fixed the problem and that there was no "damages" to any other switch and the unit is in working order. They lied to my home warranty and now an investigation has been opened. Leaving burned switches of any sort is a fire hazard. I am again left with no working stove..

I always read the one star reviews for companies (ignoring the rants that don't give details as to why). Frankly, I'm surprised with the ones about this company. I found my technician, Isaac from Valleywide, to be knowledgeable, prompt, & friendly. I'm very happy with the repair of my stove burner that wasn't working.

I found this company through my Home Warranty company. Appt was scheduled quickly and technician arrived Promptly. Was fast and efficient. Ordered part for repair and returned quickly to finish the job. Unfortunately, we still had a small issue but again the technician returned quickly to resolve the issue. The reason for my review is that the Technician admitted he hadn’t secured a tube well enough the first time. I absolutely give this company a 5 star review for hiring technicians with good character! I appreciate the willingness to accept responsibility. Thank you Richard for being fast, efficient, and honest.

My home insurance scheduled this guy to come out and fix my oven. They did not fix my oven but I am giving them a 5 star just for the customer service and support. They could only come out on Monday and Wednesday and when I told them that I was unable to do those days they contacted my home insurance to help find someone who could come out on my days off. Amazing customer service. And I am sure if they did look at my oven that they would have been able to fix it and be amazing!!!

When my dryer quit working, I called this company, and it was the right decision. They quickly phoned me back and made the appointment for the following day. The communication is excellent, and Richard, the technician, is fantastic. He is polite, respectful and listens intently and patiently to our concerns. He did the work quickly and to my satisfaction. He goes the extra mile. When my dryer malfunctioned again, they said they would not charge within 90 days and despatched Richard the next day, and he completed the repair just now and it is now working properly.

Richard at Valleywide Appliance Repair was absolutely fantastic! My fridge had started having substantial fluctuations in its temperature (I’d purchased an appliance thermometer that connected to my phone to track it and make sure my food wasn’t going to spoil, again!). Finally after several weeks of my food freezing and then me having several panics involving me rapidly transferring the few items I’d left remaining in my house fridge to my garage fridge, I called my home warranty and they connected me with Valleywide. Richard was assigned to my job. He was knowledgeable, quick, and efficient in his diagnosis of the issue. Immediately after the parts came in, he was right back to my house, replacing the necessary components. He was very friendly and so calm with my crazy dog! He’s just one of those generally nice and solid people who is a joy to meet! I’d highly recommend this company, and specifically Richard. I connected with them through my warranty company, but have saved their info and plan to specifically request Valleywide and Richard in the future should any issue ever arise again with my appliances!

Valley Wide Appliance Repair is fast, honest and fair! They have been taking care of appliance repairs at our rental properties for years. I can always count on Robert and the team to get the job done and stand behind their work.

Isaac the repair man is fantastic!! Kind and through and knowledgeable. And Robert is wonderful too. The man that man's the office and, I think, maybe the owner too. I love doing business with a local company and they do a great job for such a fair and reasonable price. We had to work hard to get my part, I have a very old wall oven and they found one and fixed my oven right. Very grateful and a customer for life!

Do not do business with this company! !!!!!!