HVAC reviews in Tempe, Arizona

Mario, Ammon,Gabriel and Fernando did removal and new install of 2 HVAC units recently at my address in Gold Canyon.
Guys were very professional and thorough.
Did a great job overall in tight quarters to work from.
Other than minor drywall repair entire job was super. And they told me in advance that the ceiling hatch was very small and likely have to remove a little drywall to remove and install new.
Overall terrific job.
Thanks
Robert Keeper

We received initial information from a rep at Costco. The scheduling and rescheduling process was easy. The consultant, Joshua, arrived at my house and looked at the existing system and discussed the options available with confidence and explained things clearly that we decided to move forward. There was no pressure to buy anything. We felt comfortable and trusted the information we received that we decided to move forward. The very next morning, Jose and Danny arrived on time at around 6:30am. They were courteous and very careful moving the old and new equipment. I appreciated their professionalism and got them pizza for lunch. They did not want to sit on the dining chairs because they did not want to get the chairs dirty they said. Very respectful. Anyway, there was a LOT to be done (unit replacement outside and in the attic and ductwork replacement) but they worked quickly and efficiently! They completed the project in 10 hours! It was impressive especially with how hot it must be up in the attic. Wow! Jose walked me through how to use the S40 thermostat. They also did a great job cleaning afterwards. My wife and I are very pleased with our experience with Collins Comfort Masters and the employees we've worked with. We look forward to enjoying the new HVAC system for many years to come. Thank you Joshua, Jose, Danny, and team!

Eric D did a replacement of my water heater and serviced my water softener system. Excellent job. Very professional and helpful.

The crew showed up on schedule, very professional, courteous and polite. By time they were done there was little that indicated they were even here. The new system was professionally installed and functioning very well. The lead made sure we knew what was happening at all time throughput the install. A great crew. I would recommend Collins to anyone who asked. Thanks very much.

I was told I needed to replace my fan motor for $1,200+ as it was leaking oil so I turned it in to my home warranty and paid the $95 service fee to have it fixed
Upon inspection, there was no issue with the fan motor. It was not overheating, no issues with bearings and electrical readings all in normal range. The motor has a seep hole for normal drainage. This was a scam by Collins to sell me in needed repairs
They did this at two of our family’s houses with same estimate
BEWARE!!!!
I booked through Lowe’s because I expected ethical work

Saul took his time to explain everything he was doing in great detail which we appreciated. We had him install a filter to our water softener to better protect our investment. We are very pleased with his professional attitude and the quality of his workmanship.

We experienced a leak from our water heater, and Nick from Collins Comfort Masters was able to come out within two hours of my initial call to the office to help us fix it. He made recommendations on products and took the time to educate us without making us feel less knowledgeable. Nick was extremely thorough and careful, which we really appreciated. I have had a few different plumbers come to my home, and Nick treated both my home and my family with the utmost respect.

Collins Comfort technicians and installers were phenomenal from start to finish. Our technician who performed the service call was thorough, took the time to go over what he identified as issues with our existing mini split and went above and beyond to address our questions, concerns cost options. The two installers arrived on time with everything they needed to remove our old mini split and install the new unit. Their expertise and care taken to get it right was above and beyond other experiences we have had with other service providers. We would highly recommend Collins Comfort and they’ll be at the top of our list if should we need other services their company provides.

Tyrel did an amazing job of reviewing all the options and giving great advice for our personal needs. Really appreciated his transparency and knowledge.

EXCELLENT JOB from Tim. No pressure answered all of our questions. We had a very difficult situation and Tim was amazing. THAN YOU TIM.
We have now used Comfort Masters for plumbing and now gas valve replacement. All of the workers have been fantastic. Chase was the last one to come out for a gas valve replacement and was great. Have a go to company now. Thank you for the introduction Costco.

Today I hired Collins Comfort Electrical LLC upon the recommendation of a friend. What a wonderful surprise!!!! Not only were their estimates on several jobs well within my budget, they completed the work in record time and did not have to come back to finish!!! I have had several complications with my house and have a few electrical professionals give me estimates that were terribly high and I wondered if they were taking advantage of me. (I am sure now that that was the case). Collins Comfort came highly recommended and I now can in-turn also highly recommend them. What a relief it is to know that there is an honest company out there!!!!! Polite. Professional. Punctual. Proud of their work, and look at the list of available services!!!!! I just found a gold mine!!!!!

I have used Collins at two different homes in the Valley, for multiple things including: annual AC maintenance, hot water heater maintenance, water softener issue, RO filtratration install, leaking toilet repair, and thermostat re-wire.

No one ever wants to have to call someone because of leaking toilet water on the bathroom floor, for example, but every single Collins tech has been professional, knowledgeable, and just incredibly helpful. They always explain exactly what they are doing and why. They take the time to offer detailed information and answer my questions. I never feel like a tech is rushing through an appointment or trying to upsell me.

I called for 3 opinions on my HVAC issues. Your service tech was by far the most competent and knowledgeable of the 3. So, I went with my gut feeling and had him do the work.
Just as a followup to this. Norris Air quoted me $7000 for a whole new system. Collins said they could get it running for $1300. They did, but the heat was not working the very next day so back they came. Loose wire apparently. Working now. Hopefully it continues to work.

Technician (Justin) was very professional and thorough - presented himself well, clearly described the checks he was going to perform, and the time it would take. Took extra care to put on shoe covers and placed a cover in the closet to prevents dust. After the job was completed, he explained the next steps and provided a clearly summary of the status,. Very satisfied with his work.

Wyatt is a very thorough and highly professional person I feel well taken care of with his service and with Collins Comforts Masters team of experts

I also worked with Carlos for our HVAC and Cody who is extremely passionate in fixing your HVAC problems and listens to our concerns.

Chase is an awesome person he is friendly knowledgeable flexible and very thorough with his work. He installed our water heater way back and more recently our garbage disposal and kitchen faucet

On the RO system I have worked wit great people. In general, this company is good,, good, good.

I just had my RO system yearly check with DiAndre. As always quality team, quality people, quality work.

Service was excellent and Grant did a wonderful job. He was very communicative and precise. We will be sure to ask for him by name for any other issues we might have. Thank you again.

Dan Dixon / Collins Comfort Masters.
Thank you for your professionalism, expertise, and communication through the process. Everyone was on point and worked efficiently to make my install quick and as convenient as it could be.
I'm please with the way my Lennox heat pump is operating and I enjoy the ability to control my homes temperature from an App on my phone (very nice). I look forward to reduced electric bills and SRP rebates to follow.
Clearly Costco did their homework when they chose Collins Comfort Masters as their representative HVAC vendor.
Kudos to the team. Keep doing great work! And Merry Christmas!

Communication was good when setting up the appointment. Tech arrived in the window allotted and sent message when he would arrive. Grant, the tech, was very friendly and professional about his work. Got my kitchen sink drain line cleaned out which was causing some back up.

My entire experience has to do with the sales representative and his methods. In the end, I cancelled the purchase of an EcoWater RO system (with a remineralization add-on for $509) that came in at $2900 before the Collins Comfort and Costco rebates that subtracted $600. So, $2300.
I objected to his hard sell pressure to sign right away, the fact that he extolled the virtues while skipping the negatives, and his response to my "cold" water in the summer being way past the ideal 75 degrees, in fact over 100 degrees, which will damage, if not destroy an RO filter. Look it up! He told me it wasn't that hot (wrong) and that my system would work fine in my town. It took me days to learn enough to refute that and much of what else he claimed.
He was so nice if I accepted what he said, but either got testy, combative, or very silent/changed the subject when I refuted a claim. He never did give me other options, while saying that he would.
Finally, he did not send me my contract in a timely manner, wasting 2 days of my time to cancel. He said he got the wrong email address. By then, he had no credibility with me.
He insisted I could cancel anytime up until the unit was installed, but due to a Sunday and a Federal holiday I was able to do my research and cancel within the 3-day limit, and didn't have to test this.
IMO, there is a reason they don't advertise their prices publicly, and insist on an in-home visit to purchase their product.

Both installers (Mario and Ammon) were dependable, effecient and personable. They were helpful to explain the installation process. Collins is fortunate to have them as techs. Carlos was very good at explaining everything thoroughly. All went over and above to perform. Even the crane operator was friendly. Well done and would recommend. Blessings, Jerilyn.

Had an RO unit installed, great service friendly and cordial people to deal with. Install was fast and did a great job.
As with anything to do with plumbing it was quite expensive, more than warranted.
But hey, no other complaints.