HVAC reviews in Tempe, Arizona

Mario and Ammon came and installed a new Day & Night 4 ton heater/ac unit. They did a great job and enjoyed their service today. They were every helpful with walking me through the entire process and answered any of my questions. They have been very professional and did a great job! Very satisfied with their work and excited to have a new AC going into the summer months in AZ!

Mario, Ammon, Kaiden, and Dan came by and
I had a fantastic experience with the team. Their AC install start to finish was very professional, punctual, and knowledgeable.

They took their time answered all my questions and even helped me with connection of my tstat app.

Their attention to detail and respect for my home really stood out.

I highly recommend these guys if you're looking for quality workmanship and top notch service.
Thanks Mario for all your help.

Our experience start to finish with Collins Comfort Masters has been exceptional. Garrett, who clearly is passionate about his job, came to our home and provided us with a comprehensive, transparent and fair estimate he the took the time we required, leaving us confident in such an important purchase. The install team was on time, on point and left no trace that they were even here beyond the new Lennox on our roof. We couldn’t be happier with the results. Thanks so much.

Cade Witt visited our residence to explain and quote a water softener and reverse osmosis system. After approximately 2 hours of discussing options available from Collins Comfort Masters / All About Water, he provided a quote for the following: R20 & ERO 385-E Bundle (R20 & ERO 385-E Bundle): R20 Refiner & ERO 385-E Reverse Osmosis Bundle. Cade was very knowledgeable about the products and a congenial salesman. He presented us with both the Collins and Costco pricing. Having purchased 2 Lennox HVAC systems using our Costco memberships, we chose to consider the Costco option as our first choice. Thank you, Cade, for an informative and pleasant experience.

I recently had service done by Collins Air, and I want to recognize Paul, the technician who came out. Paul was extremely honest, professional, and knowledgeable. He took the time to clearly explain everything about my AC system in detail so I could fully understand what was going on and what my options were.
What I appreciated most was his straightforward approach—no pressure, no upselling, just honest information and excellent service. It’s rare to find technicians who genuinely care about helping the customer, and Paul definitely does.
Kudos to Paul and the Collins Air team. Awesome service and a great experience overall. I would definitely recommend them.

We had a wonderful experience today with a sales agent named Ty "The Water Guy" through the Costco program with Collins Comfort Masters. From start to finish, Ty was a true professional.

What stood out most was how much he respected our specific requests and truly listened to our concerns. Instead of a one-size-fits-all pitch, he worked with us to create a customized package that actually fit our needs and budget.

Ty guided us through the entire process, clearly explaining everything from the initial installation to long-term maintenance. We actually made our decision to move forward yesterday specifically because of his professionalism, his deep knowledge of the subject, and his genuine passion for clean water.

If you are looking for a seamless experience and someone who actually cares about the quality of your home's water, we cannot recommend Ty and the team at Collins Comfort Masters enough!

I recently had my six-month service completed on my reverse osmosis system, and I want to recognize that the technician who came out did an excellent job. He arrived on time, was very professional, and completed the work efficiently. The service itself was exactly what I expect.

For context, I have been a customer of this company for well over 25 years. The reverse osmosis system currently in my home is actually the third generation unit they have installed for me over the years, and the service technicians have consistently been knowledgeable and professional.

However, about a week before this most recent service appointment, I received a notice that the price of my annual service contract would be increasing by 37.98%. That is a fairly substantial jump. In fairness to the company, they have not raised prices in many years, so an adjustment was probably inevitable.

That said, increasing the rate by nearly 38% all at once is difficult for customers to absorb. In my opinion, smaller incremental increases over time would be easier for long-time customers to plan around and manage.

I value the quality of the technicians and the service itself, but I do hope management takes a closer look at how pricing adjustments are handled going forward. As a long-time customer, I will certainly be paying close attention to how rates are managed when my annual plan renews next year.