Reviews of local pros in Tempe, Arizona

My renter, Michelle, had them come out to give quotes for a new air conditioner for my small 2 bed, 1 bath apartment style condo in Phoenix this February 2026. It's around 1000 sq ft.. Collins quoted 15k for a 2.5 ton unit and 16k for a 3 ton unit (None of the condos have an AC unit that big, so I don't even know why they quoted us for a 3 ton). Goetll gave my renters quotes for around the same. I went with a smaller air conditioning company called Chaney HVAC and I was quoted 8k for a 2.5 ton unit. Everyone I tell this to is shocked about the amount Collins Comfort Masters quoted us and everyone tells me they have a big house and paid way less just a year or two ago for their new air conditioner with someone else. Collins and Goetll are probably great AC companies, but I saved myself about 8k by going with a smaller company. It's weird because just 2 and a half years ago my parents got a new 5 ton air conditioner from Collins Comfort Masters for 12k. I figured they'd quote around 6 to 8k and maybe 10k at the most, but no, the lowest quote they gave for a 2.5 ton unit was 15k. Unbelievable! Way too Much!

i used their service for my house; they installed all the house water softeners and purification system. I was dealing with Melody as a sales lady, and she is so professional and flexible, and tries her best to work out the deal. Also, the installer on that day was Hunter. He was so reliable, clean install, and professional. I highly recommend this company, good services.

We had our new Eco water softener system installed by Collins Comfort. Tanner did the work and he was hard-working, detail oriented, and extremely conscientious about making sure everything was done well. He rechecked his work many times and explained everything to us in great detail. We appreciated this very much. Then he cleaned up everything meticulously. So far our system is working very well. Our water feels soft and our RO system is also working very well. I highly recommend Collins Comfort and the Eco water softener system!

Our first service with Collins Comfort Masters was great. We agreed to a Home Depot promotion to inspect our HVAC system, and since we had just purchased the home, it seemed like a wise idea. Our technician, Stephen, was professional and courteous. He explained clearly about the system status. We decided to enroll in their twice per year inspection service and request Stephan as our preferred technician.

The salesman, Tyrel, was friendly, informative, had a great sense of humor, and answered all of our questions in a manner that was in layman's terms. He worked with us to get the best deal possible, and was never pushy about making a sale. He worked with us to meet our availability in getting the water softener system installed. Again, I can't stress how much Tyrel knew about not only his products but many other vendor's product, as I had researched the products of a few of their competitors. He was very helpful on other water related issues that we had questions about as well. I would highly recommend this company for water softeners as well as any other water related matters.

New HVAC -The best service! Tim/Sales was excellent in explaining every option and detail. Chris and Carlos - the installers, were professional and friendly. Highly Recommend. Great Product! Smiley Crane guy super nice too!

Mario and Ammon came and installed a new Day & Night 4 ton heater/ac unit. They did a great job and enjoyed their service today. They were every helpful with walking me through the entire process and answered any of my questions. They have been very professional and did a great job! Very satisfied with their work and excited to have a new AC going into the summer months in AZ!

Mario, Ammon, Kaiden, and Dan came by and
I had a fantastic experience with the team. Their AC install start to finish was very professional, punctual, and knowledgeable.

They took their time answered all my questions and even helped me with connection of my tstat app.

Their attention to detail and respect for my home really stood out.

I highly recommend these guys if you're looking for quality workmanship and top notch service.
Thanks Mario for all your help.

Our experience start to finish with Collins Comfort Masters has been exceptional. Garrett, who clearly is passionate about his job, came to our home and provided us with a comprehensive, transparent and fair estimate he the took the time we required, leaving us confident in such an important purchase. The install team was on time, on point and left no trace that they were even here beyond the new Lennox on our roof. We couldn’t be happier with the results. Thanks so much.

Cade Witt visited our residence to explain and quote a water softener and reverse osmosis system. After approximately 2 hours of discussing options available from Collins Comfort Masters / All About Water, he provided a quote for the following: R20 & ERO 385-E Bundle (R20 & ERO 385-E Bundle): R20 Refiner & ERO 385-E Reverse Osmosis Bundle. Cade was very knowledgeable about the products and a congenial salesman. He presented us with both the Collins and Costco pricing. Having purchased 2 Lennox HVAC systems using our Costco memberships, we chose to consider the Costco option as our first choice. Thank you, Cade, for an informative and pleasant experience.

I recently had service done by Collins Air, and I want to recognize Paul, the technician who came out. Paul was extremely honest, professional, and knowledgeable. He took the time to clearly explain everything about my AC system in detail so I could fully understand what was going on and what my options were.
What I appreciated most was his straightforward approach—no pressure, no upselling, just honest information and excellent service. It’s rare to find technicians who genuinely care about helping the customer, and Paul definitely does.
Kudos to Paul and the Collins Air team. Awesome service and a great experience overall. I would definitely recommend them.

We had a wonderful experience today with a sales agent named Ty "The Water Guy" through the Costco program with Collins Comfort Masters. From start to finish, Ty was a true professional.

What stood out most was how much he respected our specific requests and truly listened to our concerns. Instead of a one-size-fits-all pitch, he worked with us to create a customized package that actually fit our needs and budget.

Ty guided us through the entire process, clearly explaining everything from the initial installation to long-term maintenance. We actually made our decision to move forward yesterday specifically because of his professionalism, his deep knowledge of the subject, and his genuine passion for clean water.

If you are looking for a seamless experience and someone who actually cares about the quality of your home's water, we cannot recommend Ty and the team at Collins Comfort Masters enough!

I recently had my six-month service completed on my reverse osmosis system, and I want to recognize that the technician who came out did an excellent job. He arrived on time, was very professional, and completed the work efficiently. The service itself was exactly what I expect.

For context, I have been a customer of this company for well over 25 years. The reverse osmosis system currently in my home is actually the third generation unit they have installed for me over the years, and the service technicians have consistently been knowledgeable and professional.

However, about a week before this most recent service appointment, I received a notice that the price of my annual service contract would be increasing by 37.98%. That is a fairly substantial jump. In fairness to the company, they have not raised prices in many years, so an adjustment was probably inevitable.

That said, increasing the rate by nearly 38% all at once is difficult for customers to absorb. In my opinion, smaller incremental increases over time would be easier for long-time customers to plan around and manage.

I value the quality of the technicians and the service itself, but I do hope management takes a closer look at how pricing adjustments are handled going forward. As a long-time customer, I will certainly be paying close attention to how rates are managed when my annual plan renews next year.