Security System Installation reviews in Tempe, Arizona

Elwood is a truly professional businessman who is a great communicator and cares about his customers and is dedicated to doing a great job for each customer. He truly believes in doing his best to share his knowledge and experience. I would recommend him definitely.

Marcellous was awesome! Thank you for changing out my outlet. Very professional and nice guy. Will call again!

Marcellous did some work for us a couple of months ago to replace electrical switches as well as rewire a switch a previous owner had added. He was on-time, actually early, very professional, and made sure we were satisfied with the work before leaving. I would call him again for future electrical concerns, and confidently recommend him to others.

I can’t say enough wonderful things about DKA technologies. I was so blessed and fortunate to have met Marcellus through my home warranty company. He came out and assisted me very swiftly. He was kind and professional. At the time, I was on the cusp of a pretty significant remodel (due to an insurance claim) and I didn’t know who I could possibly hire to assist me with my electrical. I couldn’t find a contractor to save my life so I had to hire my own trades. I thought the interaction with Marcellus was exceptional and so I asked for his card. The very next day, I contacted him and he has been assisting as my go-to electrician for my year long project! DKA has provided a superior customer service experience and one that really can’t be measured in adequate words. I entrusted my home to DKA and they had full access at all times. I never once had any issues. I had to call them out in a pinch for a last minute situation for my kitchen and they truly made adjustments to their schedule to assist- I was so stressed . They made a point to ensure that I had adequate knowledge at all stages so that I could make an informed decision about what I needed for my home. They also walked me through various scenarios that would actually save me money! They have done everything on my project from assisting with a blown breaker , adding speaker wire behind walls, putting up fans in all rooms, adding three new 20 amp circuits to my kitchen and more ! There was nothing that was too small or too big for DKA. They treated me as their individual customer like I was a huge multi-year , $300,000 contract. They truly bent over backwards to assist me and I am and will remain so very grateful. I couldn’t have made this home project a reality without their help. There is just no way! This is by far, hands down the best decision you can make for your electrical or security needs. I love DKA so much that I even asked them to help me take a look at my fifth wheel electrical because I keep blowing a breaker! They are willing to help me out even with that !!! I’m so fortunate! Please give these guys a call you won’t regret it!

Jesse did a great job explain everything well.

I'm currently waiting to speak to a tech to fix an issue. It's been a week now and 3 calls to only be told I'd be contacted within 24 hours, to me being put a queue and would be contacted when my name comes up, to...making it a priority I'd be called back. I feel now they are suggesting they want a tech to come to my house, want a $190 service fee plus labor. I was told this could be handled over the phone which it should, it's a very simple issue. It does not require a tech to come to my house. I'll be contacting Woodside Homes who contracted this unprofessional company and perhaps tell them stop playing their childish lying games and follow through with a consumer. I'd never use this company moving forward let alone buy a home equipped with this companies devices.

Chole and John were awesome, they were able to get my system secured and offer great customer service SST provides great customer service and protection all the way around!!! It’s never a time that they have not provided awesome service to keep me using their system!!!! Thank you!

Jessie was incredible. Walked me through all of apps, installations, and addressed my questions!

Excellent installation and service (Kudos to Mack). Follow up service two years later by Hunter Brewster. Hunter is the most thorough and provided the most attention to detail by any tech I’ve ever seen. He really went out of his way to provide instruction, ask questions and ensure complete customer satisfaction. Thank you SST for your great service.

Miguel our tech was fantastic for our alarm install on june 5th . he took his time with us and explained everything. thank you for a great experience

Miguel from Smart Systems Technologies came to our house in Maricopa and set up our security system in a timely manner and was very efficient. He also helped us create our smart systems login in and showed us how to utilize all the features of our new system. I would definitely recommend Smart System Technologies as an affordable and secure security system.

We were not looking to buy a home security system and never wanted a security contract. SST and our home builder a business agreeement. We were contacted by SST about their services. We explicitly told the SST sales agent that we never wanted a security system or contract this from the very beginning. He assured us that we would not be obligated to sign a contract. He said SST and our Home Builder included the package called the "White Glove service" with our home but were not obligated to sign a service agreement. We agreed and scheduled the installation since it came with the home. We reiterated to our sales agent we did NOT want a contract and he said whenever we decided to activate the service we could do so at a latter time. They installed the system and asked us to sign off on the work order for it. A month later we received the first bill for a contract which was 3 years. We call customer service and explain we never wanted a contract and no one said anything about signing a contract. The customer service agent was rude and said we signed the contract and that was that. They did not want to listen to the fact that we never wanted the contract to begin with. The customer sale agent said it clearly said in the contract that we had a 30 day grace period in which to cancel the contract. And sure enough it was in there but our original sales agent never told about this. Now granted that I take some blame for having signed paper work without reading it. But if I was told that a contract would be provided for me to sign no the day of installation, I would have not signed it. I thought I was signing off on the hardware installation being completed. And even the technician did not mention that what I was signing off on was a security contract. And the cancellation fee is the entire contract amount for all 3 years. We are extremely disappointed for how we were treated and now are on the hook for 3 years to pay for a security system we never wanted in the first place. This is a dishonest business practice. It perhaps shows that this company cannot rely on the quality and value of its service to retain customers. Also the original sale agent we worked with no longer works at SST. We reached out to him before he left and he said he would talk to his manager about it and nothing happened. So don't make the same mistake I made.

called up to let them know i had made a payment due to non payment for several months. Called and i got Chloey out of tempe i believe and she was great. Great personality, great sense of humor and professionalism. Keep up the phonomenal job that you do Chloey along with your great personality. Thank you for putting up with my craziness lol

Erik did a great job of installing the new alarm system. Best of all he was able to explain it so that I could understand how to use it! Highly recommend Erik and this company.

Like a lot of other reviews I'm seeing here, I was misled when my security system was set up. The security system came with my new home built by Pulte. When the techs came to set up the system, we were told that the first year would be free, and if we didn't enjoy the services at the end of the year, we could cancel. 1 year later we started getting billed, but when I tried to cancel, I was told I was on the hook for 2 more years and over $1k. This was absolutely not how the tech explained things at all. He very clearly made it sound like the 1 free year would be like a trial run without a commitment. I should have read through the contract more thoroughly, but his assurance that I could cancel if I didn’t feel like the system was worth it felt good enough for me at the time.

Update: I originally gave 1 star but they did offer me a reduced package for a slightly lower price. Still not pleased about the way it was sold to me, but I appreciate that they were at least willing to work with me a little bit.

I recently set up security service for a family member through SSTI and wanted to leave a review on my experience.

My installer Hunter was awesome!

He was responsive and got all 4 P's right! Punctual, pleasant and professional, and patient!

I love it when I see young professionals handling their business like an OG! Based on my first impression I expect my family members to have a great experience!

Had security system upgraded after 12 years of already great service with SST. Joe and Miguel did the work, excellent representatives of SST and professional with installation and instructions on use of new system!

Great experience! Daniel was super professional and knowledgeable. The smart home setup is flawless. Love the lighting, lock, and cameras. Would definitely recommend!

We just had significant upgrades to our system. Miguel and Jesse were the technicians. They did an excellent job. They were courteous and professional. When they were done, Miguel walked us through everything, tweaked anything that needed it and answered all our questions. The system is excellent.

Hunter and Miguel did a really good job at installing our system. Everything works as intended and looks good. They took time to teach us how to operate our system as well as our surround sound. I'm very happy with the work these 2 young men did.

Working with SST has been an exceptional experience. Brooke is not only professional but also incredibly supportive and collaborative. She consistently went above and beyond to ensure that every piece of the project was executed with precision and excellence.