Security System Installation reviews in Tempe, Arizona

Joe Adams (the technician) gave me a call when he was on the way, he showed up at the time he said he would be there. Joe did a fantastic job and finished the job quickly, cleaned up the area after he finished. We discussed a possible position for some cameras and a few other things and he was on his way. Dan Mendivil was awesome got me the paperwork and other items quickly and made everything easy to follow. Inwould happily have them do more work for me in the future.

Just had our new build SST systems activated. Our technician was Miguel and he great. Very professional and personable. He got us all hooked up in no time, and didn't leave until we had no more questions concerning everything. Two thumbs up. Thanks!

I recently had SST installed security system for me on my new home. Jesse Escamilla & Joe Adams are a great team! They were efficient and took the time to make sure I understood how to use my new system. They were very professional and I would recommend SST to all my friends and family 😊.

Joe did an awesome job with the security setup and the sound system in the house in Surprise, AZ today! He spent time showing us how to work each system until we were both comfortable with it. He was very helpful and so pleasant. So happy we went with SST!

We needed a security camera on our back porch relocated from inside the porch to the outside wall to accommodate enclosing the porch. When Joe and Hunter arrived, they did a thorough investigation of the situation and recommended the best course of action would be to simply adjust the porch camera along with another camera in the back yard. This would meet our needs and would avoid running wire through the fairly thin porch roof and porch roof studs as well as avoiding possible stucco and drywall damage to the house. They were willing to innovate to arrive at a better solution to the problem than our original request. Since we had prepaid for the camera relocation which ultimately wasn't done, SST promptly refunded the overpayment. I definitely recommend SST if you need security cameras (they had also done the original camera installation when the house was built).

Dan Martinez has been an incredible asset in providing top-tier consulting and design work at Smart System Technologies. As the design engineer, he worked closely with us and our builder, Land Sea, to meticulously plan our electrical layout. His patience and thoroughness stood out as he took the time to explain all available options, spending multiple hours ensuring everything met our needs. Since then, Dan has designed several other projects for our home, all of which SST has flawlessly implemented. His exceptional customer service, attention to detail, and commitment to quality are the reasons we continue to choose SST for all our technology projects. We truly appreciate Dan’s expertise and dedication—he is a key reason for our ongoing trust in SST!

4 hours late - didn’t bring enough dimmer switches. We have 3 way switches for our kitchen lights. The ones Miguel did install, he wired wrong. Our LED lights aren’t even dimmable so they’re buzzing. And the other 3 way switches don’t work at all now because the dimmers are not hooked up and others aren’t wired correctly. Took him 3 hours to put in 3 switches….wrong.

Tried to link my front door lock to the wrong app for 20+ minutes.

I’d give 0 stars if I could.

I recently purchased a beautiful home in Maricopa, AZ. Even though it is a quiet and safe neighborhood, I wanted to install a security system.

I made an appointment with the SST sales rep Daniel Mendivil. He went over the alarm system, cameras and everything that needed to be done, including TV installation with surround sound.

A few weeks later, he arrived with his hard working crew, Mack, Joe, Jesse and Erik. I was very impressed with their professionalism and great personalities. You can tell they enjoyed working together and doing what they do.

Thank you, Angela Klinger

Always a great experience with Smart Systems Technology! On my last two calls, Mario and John were incredibly helpful—both provided fast, knowledgeable support and quickly diagnosed and resolved the issues remotely. Their professionalism and responsiveness are why I continue to trust this team. Highly recommend!

5-Star Review for Hunter and Miguel from Smart System Technologies

Hunter and Miguel did an absolutely fantastic job installing my outdoor patio television! From start to finish, their professionalism and attention to detail were top-notch. They took the time to consult with me on the best placement and height for the TV, ensuring it was positioned perfectly for optimal viewing.

They also made sure the outlet was properly covered, neatly managed all the wiring, and thoroughly tested the TV after installation to ensure everything was working flawlessly. Their customer service was outstanding—friendly, knowledgeable, and truly committed to quality work.

If you’re looking for a team that delivers both expertise and exceptional service, I highly recommend Hunter and Miguel at Smart System Technologies. I couldn’t be happier with the end result!

We’re giving Smart Systems Technologies, Tempe, AZ a well deserved five stars. They installed a TV (also purchased from SST), security, and sound systems in our new home. From the start we received excellent service. Daniel in sales, Corina in customer service, and the technicians- all were very knowledgeable and professional. Thank you SST for putting the finishing touches in our Tucson home!

Jim & Jody

I have used SST for my residence for five years. The sales consultant, Dan Mendivil, is always so helpful and knowledgeable, when helping me to chose products for my home. The tech, Eric Brill, has helped me on the past to installs, and is always very efficient, professional and punctual. I am very pleased with SST and highly recommend them.

Brooke was very easy to work with. She walked us through all of our options to ensure we got what was right for us.

I would recommend SST to everyone. Customer service has always been professional and courteous. Calls are returned in a timely manner. I am very happy with the company.

We just closed escrow on a new home and contracted with SST, the builders provider for the alarm/security system, entertainment package, ring doorbell and digital thermostat setup.Brooke, Corine, Chloe, and everyone we spoke with were friendly and knowledgeable. We also want to commend the field technician, John Brill, who spent a great deal of time with us getting everything set up and teaching us how to use it. We are very happy we chose SST and that they are providing the monitoring as well.

We had an issue with our security system install. I reached out to Chloe Baumann in Customer Service went above and beyond to resolve our problems. Thank you Chloe!

I would also like to note that Brooke in Sales and Technicians Hunter and Joe were also wonderful to work with.
Cynthia S.

Since Dan installed my Smart Systems Technology security system 6 years ago I have had a good experience with the Arizona company when a situation would occur. I have had a good experience every time I needed to call customer service. Recently, Chloe was very helpful with troubleshooting my security problem that may have occurred from a recent power outage. She was very professional and was willing to investigate the matter and reach out to her resources for answers or solutions. Matt was very professional and knowledgeable while installing my recent system upgrade.

Update:

Oh boy... I'm still finding new problems. I can't even give them two stars at this point...

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I didn’t have a great experience with SST—I ended up doing a lot of their work myself.

SST was referred to me for complete home cabling project during a walls-and-ceilings-down remodel—almost a new build. The specs included about 20 data drops, 6 coax drops, several conduits, a 7.1 sound system, plus a floor rack, a Yamaha receiver, a doorbell camera and a few other things.

The prewiring was done in one day with a big crew. However, they left a bunch of cables coiled on my wiring closet floor. Later, I had to sort the cables, wrap them with plastic for protection from drywallers, and hang them in the closet. SST should have taken better care of them. Also, SST didn’t finish routing the conduit and cable for my demarcation point for Cox cable and internet. I ended up doing that myself, too.

The real problems began when the trim out (finish) wiring started. For the initial work, they sent a single tech who didn’t finish all the wall plates. When the rack and equipment arrived, SST sent a couple of techs but they left things marginally operational, yet incomplete. It took another visit to wrap it up.

A week later, a subwoofer cable started grounding out and buzzing, so I wheeled out my rack to take a look. I realized then I should have paid better attention during the installation. I found the subwoofer cable was grounding against the rack and cables were randomly bundled and poorly routed, forcing the back panel of the rack to bulge.

The rack mount power strip was inadequate (only 8 receptacles) which they addressed by using a power splitting cable and running power cords directly into the uninterruptible power supply. My Ring doorbell was not installed correctly and the coax and Ethernet cables on the front were such a mess, the door of the rack barely closed.

Something needed to be done, so I spent hours rerouting cables, fixing the Ring doorbell and re-configuring the coax patch panel. I bought and installed a higher capacity power strip. I needed to address the messy Ethernet cabling, so I bought a keystone style Ethernet patch panel and paid SST to come out and change it. Once the tech left, I discovered their cabling wasn’t labeled correctly, which is also something I paid for.

In summary, I paid over $16,000 for a mediocre job. The system design was flawed with an inadequate power strip and punch down Ethernet patch panel, which I should have noticed up front. The final installation process took two weeks and was done by several different techs who apparently didn’t talk to each other. Lastly, their service department didn’t follow up on commitments. Fortunately, I had enough technical experience to notice all these issues and fix most of them myself.

Was SST terrible? Not really, but based on the cost and their promises, I expected a quality job.

Had SST out- Miguel was our tech, he was very knowledgeable and helpful. Did an excellent job!
Neat and quick. Would highly recommend

After the traumatic experience of a break-in at my home, finding SST Alarm Systems was a lifesaver. I called them on Thursday desperately needing security for my home ASAP. From that very first call, their customer service was outstanding.
**Daniel** was incredibly helpful and empathetic. He understood the urgency and got me scheduled for an appointment the very next day. This quick response meant the world to me when I felt so vulnerable.

The installation team, **John and Miguel**, arrived promptly and were absolutely amazing. They were **super professional, friendly, and knowledgeable**. They explained everything clearly, worked efficiently, and installed a fantastic system. I felt completely confident in their expertise throughout the whole process.

But SST didn't stop there! They even did a **follow-up call** to make sure I was happy with the system and that everything was working perfectly. That level of care and attention truly sets them apart.

**Amazing customer service** from start to finish! Everyone I interacted with was super friendly and went above and beyond. I now feel **so much safer** knowing my home is properly secured with SST.

I **truly, truly recommend** SST Alarm Systems without hesitation. If you need reliable, professional, and compassionate security services, especially after an incident, look no further. Thank you, SST, especially Daniel, John, and Miguel, for restoring my peace of mind!

VERY UNPROFESSIONAL company. I should have known when I called and they didn't seem to know what they were doing. I was quoted $180 for a service call to connect equipment that was never connected when installed. Tech came out, did the same things I had previously tried. Was not able to connect and charged me $10 more than quoted. DO NOT USE THIS COMPANY. Now I have to pay additional money to Cox for their wireless extenders. What a waste of money and VERY POOR CUSTOMER SERVICE!!!