HVAC reviews in Tucson, Arizona

This Company installed our air conditioning a few years ago, did a terrible job, didn’t install everything they should have so it leaked onto our carpet year until we had another company come in to fix the issue and They didn’t use the tape to seal the unit so we’re basically cooling our water heater and HVAC unit Closet. Big mistake using Jett Mechanical....

Jett removed current heat pump and installed a new one. I highly recommend this company every step of the way. Professional, competitive and knowledgeable. Follow up and follow through excellent!

These guys were NOT thorough and they were dishonest!!!! They tried to scare me into going a very expensive route that was totally unneccesary. They told me my unit wouldn't be able to be serviced after 2020, totally untrue. They told me I needed to replace the drip pan/coils because they would continue to rust until there was a hole. UNTRUE!!! The drip pan is plastic.

Most professional and knowledgeable HVAC company we have ever used! From the office staff to the technician, Justin, our experience was worth 10 stars and we highly recommend this company.

Mike and Team went above and beyond to get our existing system back up and running with a new cooling condenser. If you’re here because you think you are getting raked over the coals by other companies…. You are right and your search stops here.

Highly recommend!! Excellent workmanship combined with knowledgeable, friendly, and professional technicians. Mike (owner) was extremely helpful in picking out the right equipment for the home, and the office staff is top-notch too!

Nate n his father at Jett mechanical are top notch hvac technicians. They were on time n explained their maintenance visit in great detail. Both were so cordial. My hvac unit means alot to me in Arizona. These 2 have made me feel very secure that my unit is ready for summer action. Cant say enough about Jett n their whole team. 👏👏👏

Nathan and Justin were very professional and courteous. They found the problem with the ac and explained how they repaired it. Nathan also took the time to give and show me features about the thermostat that will be very helpful for efficiency. Thanks

Came to my house this morning to look at some heating ducts and also to do a "check up" on the AC. Good guys. Knowledgable, timely, professional. Reasonably priced. Showed up on time for the prescheduled appointment time. Explained what they did very well. I signed up for their 6 month automatic evaluation program where they come out and check things out every 6 months. Highly recommend.

Aron did a great job and helped me with everything I needed done. This company has the best service of any company I have dealt with for years. I really appreciate it.

Since moving to Tucson almost a year ago, we have relied on Jett Mechanical for HVAC maintenance and repairs, and have been extremely pleased with their friendliness, responsiveness and quality of their work. We have been so pleased with Jett Mechanical that yesterday we had them install two new hot water heaters and one AC unit (over $8K).

07/08/18 Our AC died last Wednesday. Tried dealing with AHS, another story! (*#@!) Called Jett on Thursday based upon a recommendation of a co-worker. Mike the owner was there Thursday and provided a very competitive bid on a quality REEM system. Even offered to look at our present issue and intervene if AHS vendor failed on a short term fix, they did fail didn’t make scheduled appointment waited all-day and Mike’s folks looked at my system. Long story short, amazing response and service by Jett, a New System installed the following Monday morning! I am amazed at the service and quality of their work. More over the honesty of the company. A COMPLETE SYSTEM delivered and installed at the quoted price. No, games of you can upgrade to for $$$ or we can add this and that to make it better for $$$, and the kicker always the additional annual maintainenece membership for $$-$$$-$$$$ the later makes you a priority customer. Jett and Mike included it all, plus 2-years scheduled maintenance and all Jett customers are a priority! I am impressed and thank you Mike, Jett and Fernando and the rest of the Jett Team!

Had to replace my A/C, furnace, and water heater. No longer will I call anyone else to work on those units, the gentleman who came out were helpful, curdious, time efficient and really a pleasure to work with. Everything could not have gone better, they walked me through everything I need to do. Really a great experience thank you for making everything so easy it was great to watch everyone work.

Excellent company. I have used them to service both homes where I lived. I really like their membership program as well. It's affordable and It helps with keeping our maintenance up and they call me to remind me of when my maintenance is due. They are very responsive. I recommend them to all of my friends and family.

They did the A/C maintenance for my 11-year-old A/C (Lennox) 2-3 weeks ago. The AC was working fine. It just run longer than last year. They charged me $1850 because they replaced some parts plus some other work such as adding refrigerant, washing the outdoor condensing coil to remove dirt and debris, etc. That's not the end of the story. My A/C stopped working last week. They tested the AC and wanted to replace the whole condenser unit with Rheem for another $3500. I asked a different AC service company come over to double check, and showed him what was done by JETT. I am told that replacing those parts are totally not necessary, such as the fan motor, capacitors, etc. But why did they do that? The answer is obvious. Frankly speaking, I don't know what JETT did to my AC. The fact is that my AC suddenly dead two weeks later after they did the maintenance service, yes, the so called "maintenance service". I was really regret that I hired them to serve my AC!!!

Absolute professionals and their rates are the best by far! I own multiple rentals and requested to have a older system inspected and given an estimate on work required. Betto (20+ years experience) called me on site and throughly described the condition of the unit to include what is required vs. recommended.
Other estimates were $1000s more! Yes...$1000s! Other companies insisted on total replacement as well which was not required. Front office is an absolute pleasure to work with (thank you Cindy!). Jett has my highest recommendation! Don't waste your time with anyone else!

The home warranty company had put us in touch with someone else first and they were not able to come repair the AC until the following week. It was 108° outside so I asked for another company and they gave us Jett. They were there promptly to repair the AC, my tenant was extremely happy. I will request them next time.

My real estate agent ordered an HVAC inspection. They did inspect the AC but they did not inspect the ductwork. A month after I moved in, I went up the attic to check, and saw that one of the flex duct was not attached to the metal ductwork, some of the flex duct had ripped insulation, one of the metal ductwork had large openings. My AC was busy cooling attic and I was not informed of that during inspection. Later on, the owner said the inspector from his firm could not find the attic access which was in one of the closets, quite common in Tucson.
Update 13 Oct 2022
The owner came up to fix some of the issues. Some other issues, I got quoted.

Our experience with Jett Mech has been controversial to say the least. Prior to purchasing our home in June of 2020, Jett Mech was hired as part of the home inspection team to ensure our AC was fully functioning. On 4/14/20 they noted that the refrigerant levels were low and to check for a possible refrigerant leak. on 4/23/20 they came and serviced the AC and "checked for refrigerant leaks" and claimed the system was working properly at the time. Fast forward a few months, we notice our system wasn't blowing cold air like it used to when we first moved in. On 8/14/20 Jett Mech came out and determined that the low levels of refrigerant was due to a leaking evaporative coil. At this time, they agreed to fill up our refrigerant and verbally told us they would continue to fill it up as needed "as a courtesy" until the part was available. On this particular invoice we received, the refrigerant was "added to get customer temporary cooling in their home" at a cost of $0.00 just as promised. Jett Mech later came back on 8/31 and 9/13 to refill more refrigerant also at a $0.00 (or at least we're lead to believe as no invoice was sent for these two trips). Finally, after waiting almost two months we call Jett Mech again and they lets us know our evaporated coil is in. On 10/9/20 they came out and installed the new evaporated coil and refilled our refrigerant once more. At the end of installation, one of the techs says the work is done and asks to collect $2400 for parts and labor. Mind you, up to this point it has already been communicated to us that our evap coil is under warranty and we won't be charged for the part. I advised the tech to reach out to the office manager, Cindy, about that and the tech gladly agreed. Just a couple hours later Cindy calls me to let me know that I was right and our coil is covered under warranty so we won't be charged the $2400 (sigh of momentary relief), but that we still owe a balance of $950 for refrigerant and labor. Confused as ever, I asked Cindy why we are being charged for the refrigerant when it was clearly communicated that it would be filled up as a courtesy as it has before. On top of that, I asked her to provide us documentation that stated we would actually be charged or let alone be told what the refrigerant actually costs. We would soon find out that each lb of refrigerant costs $84 and were were charged for 10lbs according to the last invoice. Considering our AC holds a max of 10lbs of R-410A and knowing that we still had cold air blowing (just not ice cold), this number did not sit well with me. Feeling mislead and quite upset, I asked Cindy for Mike, the owner, to give me a call. Shortly after that, Mike gives me a call while I'm at work and begins to explain his reasoning behind the last invoice. He said that that last few visits were not charged as a courtesy but that everything has a cost. He proceeded to let me know that he has a business to run and that he has hard costs to consider, hence charging us for the refrigerant he previously told us would be covered as a courtesy. He then goes on to say that he looked at the total amount of refrigerant used used as well as the amount of labor accrued during this process to determine what we would be charged. As you can tell, I'm still super frustrated that he would go back on his word and charge us for refrigerant because of the cost to his business. If you weren't in a position to offer courtesy refills than at least be open and honest with us from the beginning and let us know what costs to expect for each visit! If that had been the case, we would have waited longer in between each refill until it was absolutely necessary. Our issue lies simply in that of a broken promise. We are first time homeowners so I'm writing this lengthy piece to inform other new homeowners to get everything in writing from this company! Following this review will be a formal complaint to the Better Business Bureau for dishonest business practice and lack of proper disclosure for services rendered.

The quoting process was quick and easy. However when the technicians came in to do the install they had not been fully briefed on all the points of the project, mainly that they were converting my system from gas to electric. This lead to them needing to go get supplies and tools and the whole process ended up taking a day and a half instead of the 4-6 hours I was told. Thus I rate them 4 stars instead of 5.

The install technicians were professional and seemed to know what they were doing once they had all the equipment and tools they needed, and squared everything away at the end.

We have used Jet Mechanical to replace both of our heating and
AC units with total satisfaction. They have for many years and are performing bi-annual maintenance with total professionalism.
Honest, reputable, and dependable.
Highly RECOMMEND.