Reviews of local pros in Benton, Arkansas

John was very skillful of his job. He took his time, and did not leave until he was satisfied wit the job. The ice-maker we ordered had not been delivered yet, he used one off his truck, and assured us it matched.

The Tech was great. However, the issue is persistent and I spent the last 3 days trying to get someone to schedule a follow up. I contacted Frigidaire and they say they have done their part. I don’t know how is dropping the ball, I just want my appliance fixed this time.

Got the job done. But severely overcharged and wouldn’t show us what he did. $450 for 30 minutes of their time. Also tried to sell us a service we don’t need. If you are desperate, which we were, they’ll do but it’s gonna cost.

Technician was great……very knowledgeable! The automated appointment was a nightmare!! Last week I was notified for two different dates…….a third date he showed up by me calling……not technician fault ( he wasn’t notified) by AI!!! Same thing this week……scheduled one day then another day…….again I had to call automated service. The automated system is USELESS due to major scheduling problems!!!!!!!!

Our technician , Jon, was punctual, knowledgeable and fixed us up in no time.
All the while being respectful not only of me but also my property. He’s welcome here anytime.

He was amazing! So polite and went the extra mile

The tech man, Mathew was great but the company could use some resources to talk to someone. It was over a month on my repair and it was rediculous . Kept rescheduling my appointment for 3 weeks. I’m not happy.

Both technicians that visited the house were professional and courteous.
Your online schedule was not very helpful or clear on how to proceed.

Matthew was knowledgeable and professional he fixed my dryer and cleaned up afterwards which is a huge plus.

Matthew is a ASSET to your Company and I would like to use him on other jobs that I might need. He deserves a raise.

William provided great customer service and got the job done in a timely manner while making sure I knew what all was being done to fix the issues that where going on with my dishwasher.

Matthew was great! He arrived when he said he would. He was thorough in explaining the charges for service and repair, he explained his diagnostic procedure, he did a very timely job of fixing the problem! All in all his professionalism, courtesy and cheerfulness added to my day!

Technician was caddy and condescending. Didn’t fix the refrigerator, said it needed a new compressor, which was just replaced 2 years ago! The refrigerator is only 6 years old!!! Very unhappy all the way around. And you can’t talk to a live person, just AI. SO UPSET.

We had an excellent repairman, John. He diagnosed and fixed the old washing machine. They worked directly with our home warranty company.
He was very respectful and knowledgeable.
We have an older lg washing machine and it was sometimes would not pump the water out of the machine. He came in diagnosed the problem immediately and ordered them because of it being an older machine. They sent the parts directly to our house and came back and fixed it

We will call them again if ever needed

Matthew called 30 minutes ahead of time to let me know when he would be here which was very considerate. Upon arrival he went immediately to work on our KitchenAid hybrid gas/electric stove. He had the problem diagnosed in about 15 minutes and also checked out all the other functions on the unit to be sure there were no other problems. He is a very professional and personable young man and represents your company well. He also explained the 30 day workmanship warranty before he left.

William called and said he was 15 minutes away and arrived promptly. What a great representative for your company. Great communication, thoughtful and tidy. We appreciate him. Thank you!!

Matthew was polite , clean, careful and knowledgeable. I appreciated the communication letting me know when to expect his arrival.
Hope this fixes it.

The repairman did a wonderful job! He assessed and repaired my appliance in a timely manner.

Service tech was very good. He had good diagnostics of the problem within just a little bit and submitted the information again. He was very good.

Mathew was very professional and knew what to look for and had it figured out very quickly. I am very happy with my experience with Mathew.

Sears didn't have the necessary parts to fix my microwave but still took my diagnostic fee of $268.30, even though I was quoted $249. The technician said he could not fix my microwave because his company didn't have the needed parts. I could have gotten the parts but the technician said they would not allow him to install them. GE will only send parts to a tech, but after the tech called his supervisor to see if they could work with GE, he was told no. (I don't know why they couldn't have ordered them from GE.) I called GE and they have the needed parts. The diagnostic cost was supposed to be applied towards the repair cost, but no repair was made. I feel I got ripped off. I've noticed in other reviews that state parts were ordered and shipped to the client's address for the tech to install. I totally question why this just happened to me.