HVAC reviews in North Little Rock, Arkansas

Kirby's was able to fit us in the day we called. Great service, communication, and a fair price.

Service was quick and fairly priced. Joe was my service man and he was very nice and knowledgeable. I will be doing business with them again!

Thank you to Kirby’s Heat and Air for a nice cold home! Our unit stopped cooling July 4th! Kirby’s had it up and cooling July 8th! Terry was helpful and easy to work with and went out of his way on a holiday to make sure a replacement was available immediately. They could have done the installation the day before, but we already had an appointment! Thank you Terry and it was nice to see Brady, too. Call them to repair or replace your unit! Did I mention that they are the best!

Air conditioner went out recently. Kirby's came out and gave us an excellent price on a replacement. Had them do both heating and air. The install was done quick and the employees were courteous and professional. Would highly recommend them.

This company is wonderful to work with. They provide honest and dependable service. The employees are kind, friendly and ready to meet your needs. I can't say enough good things about this business.

My husband and I recently used Kirby Heating and Air Conditioning Inc. to fix our old AC unit that was not blowing cool air. They were able to come out the same day that I called and do a diagnostic, and even left a small machine behind to allow us to have cool air until the furnace could be replaced (thank you Joe!). They quickly found us the most affordable, reasonable replacement option for our family, and I felt like they treated us like they would family. The office personnel were so kind, and the repairmen who came to our house were respectful and quick to get the job done. They were able to get us a new inside unit within a week! I will absolutely be using this company again for all AC related service issues. I didn't feel like they were trying to make money off of us, or pitch us some expensive fix just to make a few bucks. They took care of my family!

I’m not sure how this business is able to operate with such poor service. They don’t book appointments, only we will put you on the list. It will be day 3 and each call checking on status was we have you on the list and will get to you when we can.
Another call to check status was a Woman who was very rude and said I already told you we would be out when we can and hung up ! It’s unreal with all of the other competitors out that they are bold enough to be so uncaring about providing service. Going to get other bids from other companies and present to property management. I guarantee I can find a company that cares more than these people.

I wouldn't recommend this company to anyone . Extremely rude... They hang up in your face and invalidate your contract by saying you owe a bill that's covered in your contract... Already reported to BBB... Don't provide 24/7 service.. Their customer service was awful—long wait times and uninterested reps. The rep continuously hangs up in your face I highly recommend avoiding this company at all cost.

Big thank you to Joe and the rest of the Kirby team! Would recommend.

Kirby Heat and Air have been incredible. They are fair, prompt, professional, and extremely kind. They are who we call for all our HVAC for our home and church. A special thank you to Brian Kirby for being the best technician we have ever worked with!

My AC unit failed in the middle of the summer. They were able to get it fixed quickly, even though they were booked solid! The technician was friendly and knowledgeable, and the customer service team was also kind and helpful.

Jameson was very good he saw that had turned my breaker off
Ski Brothers didn’t charge me anything
I will call them again when needed

**UPDATE** Edited to add because I see they responded that they came out free of charge to check to see if the job was done correctly. Yes, that's true, as I said in my original review. However, that does me NO GOOD when you don't even leave me a copy of your report. I now have no idea what was done incorrectly other than the few things I can remember. Not really helpful when you don't tell the customer what needs to be fixed.

We have three brand new Heil systems so I have been trying to find a company familiar with this type of inverter system and brand. We were referred to Ski Brothers by a local supply house because Ski Brothers is their biggest Heil customer. One of the owners, Aaron, came out at the end of June to look over our newly installed system to make sure it was done correctly and to give us a quote on any changes that needed to be made. He found things installed incorrectly like wires not actually hooked up and he told me he would get back to me with a quote. I gave him a couple of weeks because the following week was the 4th of July. When I didn't hear from him the week after that I called and the receptionist told me she would check with him and get back to me. She never responded. So I called back a few days later and she told me he needed more time but that he was working on the quote. I told her to please let me know as soon as possible so that I can go ahead and get myself on the schedule to have the work done. No one ever called me back. So I called back again the next week, only to be given another excuse. In the last 1.5 months I have called back at least seven times, each time only to be told he's waiting on a quote from a supplier or that he's working on the quote and will have it done soon. And not once has anyone ever called me back. I have had to call them back every time. Today when I called back the receptionist told me she spoke with Aaron and he said that they don't have time to do the job. Why did they not tell me this 1.5 months ago?? Evidently my time is not as valuable as theirs. Frustrating and hard to imagine that all of their five star reviews are real with customer service like this.

Aaron has been a huge help updating and maintaining the 24 hvac units we have at our church. The team always responds quickly and even worked on an off day to make sure one of our units was repaired correctly before an upcoming service.

The very day that Ski Brothers H/A acquired SuperTech H/A, Matt Chwalinski (one of the Ski brothers) came to check out issues we were having with our H/A system. I could tell right away that Matt was a man of integrity and knew H/A extremely well. What i especially appreciated was his willingness to take the time to explain to me "in layman's terms", not only what was going on with our system that needed some repairs, but helping me understand how to more effectively operate our system and how to think about planning for the eventual replacement of our system (it's 17 years old) and what "options" we might want to consider for an eventual replacement. Matt actually had to come back the next day to complete the work needed and he made me.feel like he had been taking care of us for years. I would highly recommend Ski Brothers H/A as they clearly plan to be around for a long time to come and they will take care of you ! (Thanks! Matt! And Amber at the office was incredibly helpful to get everything scheduled and taken care of !)

AC went out yesterday afternoon. Called SKI Brothers (our AC people). Got an appt for this morning and AC was up and running before 10 am. Best service ever, very professional, and knowledgeable. Thank you SKI Brothers.

We called when our Air wasn’t working and got great service on the phone. When the Techician Kim got here he was friendly, informative and did a great job! Would definitely recommend Ski Brothers! 5 stars!

SKI brothers came with an hour or so. We’re here about 30/40 minutes. Fixed the problem. Quick, efficient and reliable.

Excellent customer service! They offered many different times and days to service our AC unit. They communicated their progress with our scheduled appointment and confirmed when they were on the way to our home! Kim the service technician was very professional and detailed to us the issue and solution to properly repair our unit! Will definitely use this company for our all of our AC needs!

Tues 4/29 I called last week to schedule an appointment to have by ac unit checked and serviced. The young lady scheduled me promptly for today. They were willing to work around my erratic work schedule and appointments. Eric came out and serviced my unit in a timely manner. Very polite and great work ethic. I definitely recommend these people. Please give them a try, you will not be disappointed.

Ski Bros are the best there is!! They are reliable, fair and have genuine care for you and your needs.