Reviews of local pros in Pine Bluff, Arkansas

Great service, they are always on time.

I’ve called for over 3 weeks now regarding by ice maker that I’ve already paid for the repairs up front and they will not return my phone call.

FOUND OUT LADDS EMPLOYEE PLACED THE WRONG PARTS ON MY WASHING MACHINE AND NEVER CAME BACK TO FIX MY ICE MAKER REPLACED IT WITH A TORE OLD ICE MAKER AND I COULD NOT SHUT MY ICE BOX DOOR CALLED THE GUY BACK TO COME GE5 THAT OLD ICE MAKER OUT I COULD NOT GET IT OUT. I LIKED TO HAVE NEVER GOTTEN MY DOOR TO SHUT. MAKE THE LONG STORY SHORT THEY TOOK THE MONEY AND THIER EMPLOYEE IS PLACING OLD PARTS THAT DO NOT GO WITH THE APPLIANCE AND OUR OLD AND TORE UP AND CHARGING ME AS THOUGH THE PART IS NEW. AND I COULD NEVER GET AHOLD OF THEM AND WHEN I DID I STILL HAD TO KEEP CALLING . DONT USE LADDS. UNLESS YOU LIKE . DON'T USE LADDS YOU WILL REGRET IT.

Called numerous times and always an issue of why they cant talk at the moment. Called again today and lady answering phones is rude, hung up

I have used Ladds appliances for about 11 or 12 years.I recently had a refrigerator go out and the man that lg sent misdiagnosed the problem.Ladss came and knew what was wrong with it in 10 minutes.they re very easy to work with and very sweet person.i absolutely love them!!.

Bought a washer machine didnt deliver it for 3 days then devliverd a broken one said they'd be back with another one to replace it That same day still haven't done that and its been 2 days no customer service at all phones stay on a busy line but when I go there not a phone insight

I HAVE USED LADDS FOR ALL MY APPLIANCES! BRAD DID A GREAT JOB. THEY STAY EXTREMELY BUSY. THIS I HAVE NO PROBLEMS WITH. BRAD WAS PROFESSIONAL AND POLITE AND WENT BEYOND HIS SERVICES TO FIX MY WASHING MACHINE.. RUNS LIKE NEW. HAPPY AND SATISFIED. WILL KEEP USING LADDS!!!

We’ve tried 3 diff times to get someone out here to fix my washer. Was told they’d be here between 8-4 twice and once 9-12.... and NO one shows. Worse service ever!! No one likes waiting around ALL DAY for NO ONE to show!

Terrible service.. The service tech came out did a diagnostic check then claimed he was going to get the parts but had me to pay him his service fee and never came back.. A couple weeks past Im calling them to see when is someone coming and the secretary steady saying “ oh he will be there today” ... still no show.. weeks and weeks past while im steady calling up there .. here it is almost a month and a half later and my appliance is still not fixed.. Terrible customer service... If at all possible I advice you do not use this service..!

They installed a hvac system for me last year and it quit working. They didn't charge for parts but they did charge a service call fee and a $100.00 mileage fee plus labor.

We've used their service several times. They are always professional and courteous. Their repair prices are reasonable. We will definitely use them in the future if needed.

These are good people with great customer service. I have used them for years. My ice maker went out and they ordered the part and came back and installed it. My stove pilot kept going out. They found the problem gave me a price and my oven was fixed.

Whirlpool only deals with Ladd Appliances or Carl & Son, in the Pine Bluff Arkansas area, and neither is reliable. I have been waiting on Ladd to call to confirm an appointment that was, scheduled by Whirlpool weeks ago, but no response. They finally called after three weeks. Now I am waiting for parts and I cannot get in touch with them again. Either the office is closed after 3:00 p.m., or I get a busy signal. I don't know if they are taking their phone off the hook or...what!!! Whirlpool needs to extend their mileage range, and perhaps stopped dealing with businesses who keep customers waiting for weeks and months. FRUSTRATED WITH WHIRLPOOL AND LADD!!

On 9-8-2020 I took my dryer in to have a new belt put on. Mr. Ladd was between jobs and told me he would do it while I waited. While Mr. Ladd was working on my dryer the nice lady answering the phone told me that I had caught him at just the right time because they were on a 1 1/2 week schedule to get things repaired. I am very thankful to Mr. Ladd for taking his time to fix my dryer.

Tech came to repair refrigerator, said nothing was wrong. Called back not even 2 days later because it froze up again. A part was ordered to fix appliance. It has been almost a month and still not repaired. Could not get technician to come back when part came in. He would schedule several times and not show. The woman that answers the office phone was amazing and helpful but the job was never completed. We now have someone else coming to fix it.

Well I wouldn’t give them this 1 star.But I had to in order for me to write this review. My Daughter had her dryer fix by Ladd’s Appliance in September 2023.It worked for 6 weeks.She has contacted them and told them that she needed someone to come out to fix it again.She was out of 200.00 Plus the first time. The parts that they put on shouldn’t have when bad that quick.Don’t You know nobody has contacted her after that phone call about this. She has called and left messages many times.Its going on a few weeks now.This company is unreliable and terrible!!! In my book this is not good Business at all when you don’t respond to your customers!!!

Katie was kind, logical, and patient. Adam was knowledgeable, professional, and super talented. Both of them answered my questions, calmed my fears, and addressed my concerns. They were the 3rd company that my home warranty company sent out to fix my dishwasher (the first two were absolutely useless and in the case of ACS, rude)- calling you out JKS and ACS) and if Ladd had been the first I wouldn't have needed to go a month without it. Once Ladd was assigned, they handled everything quickly, efficiently, and just were overall an absolute pleasure to do business with. I now have a working dishwasher again and couldn't be happier with the service they provided. Highly recommend!

Highly recommend Ladd appliance . Katie was very prompt with booking our appointment through our home warranty and Adam came to our home the next business day and fixed our issues with our dryer same day , rather then making us wait for an another day. I really do appreciate you guys !

Made an appointment, they were charge 95 dollar trip charge. I spent my only day off waiting for the repair man who never called or showed. I left message, no return call! Wish I could charge them for my time waiting around for them not to come .

Ladd Appliance Service was great! Katie followed up with me about my appointment as well as to make sure that we had ice again. Adam was friendly, efficient, and he knew exactly what to do. I’d recommend them to any of my family or friends! Thanks, y’all!

If I could give lower than one star, I would. I called them (left voicemails) 6-7 times to schedule a service call to fix my dryer. I also went online to Maytag to schedule a service call that way. I've done that twice. I had my son drive TO their business to just see if they were maybe out of business. Nope. They were there and said they had been too busy for 3 days to call me back. The secretary said she was sending guys out to fix the dryer the next day after they completed a job in Benton. I waited around, and no one showed up. Ladd's worked on my dryer in November 2024 for this same issue. After the Nov visit, we purchased the extended warranty on the dryer. I'm now thinking that was a con. I am beyond frustrated with this company. It is so unprofessional to not call a customer back. I just want my dryer fixed. Again.