Reviews of local pros in Ward, Arkansas

Great service

Quick and found the problem quickly .

Great Business and Great Guy !!

Great service very professional and knowledgeable technicians

Came on Sunday and got my air back on after a miserable Saturday.

Great group of people! Very knowledgeable and reliable!

Awesome people and very fast at getting here when needed. Thankful!

Have used them for years, always excellent. Polite and fast.

Outstanding professional service with a quick response time! Quality repair at a affordable price! I’m completely satisfied!!!!!

Called Steve and within the day they were taking care of our AC issues. Very professional and very reasonable.

These guys are fast professional and courteous. They are also super experienced and do amazing work. Will be a customer for life.

Steve Hester & Sons did a great job on our ductwork. Professional, quality work at an affordable price.

I have used Steve Hester and Sons for quite a few years now with my electrical, heating, and air needs. They are awesome and very professional. I would highly recommend them!!! :)

These guys are wonderful! I have never had a bad experience with them. They are always on time, even come out on the weekends. I love that it is a family run local business.

Technician was knowledgeable and fast. Extreme good manners. I recommend this company to anyone who wants an honest repair. My technician was Lee Bennett. Thank You Bobbye Blair

As always, they do a great job... A/C, Heat, Electrician and other construction type work... There number is in the book...

The Hester's have always taken care of both my personal and business heating and air with personal care. They are quick to respond if I have any issues day or night. I wouldn't trust anyone else and I suggest them to anyone who asks.

Rude, argumentative, unresponsive and belittling to me. Services provided were intended to repair/resolve ongoing issues with HVAC but same issues keep happening. Practically begged for someone to come help and was told again that everything was normal. So why does my unit continue to freeze up and not provide a comfortable environment???? summer and winter?? Still having same problems and the company ignores me. Ordered air handler that wasn’t compatible with my condenser(caught that in time), but then still replaced it with wrong model. On third one now in 2 years. Has the talk but not the walk. Still suffering here.

My fiance called months ago back in May to have a coil replaced in the upstairs unit(diagnosed last year to have a leak. We have yet to see the coil, or hear an update about it except 1 around the 24th of July, being told it would be in Monday, but we have yet to hear back it have the coil installed). We have 3 kids in the house and the other day we called for a top off on refrigerant because the house was heating up. Someone would be out we were told. No call. No knock, just a note saying "sorry we missed you" with a time and the person who showed up. Havent been able to get a call back or have anyone else out since. Needless to say we had to call another company because it was 85°F (105 on a wet bulb) and climbing and my fiance had been out of town the week of the 24th(the week the refrigerant was gone and the a/c quit)
My fiance has always had good luck with Steve Hester in the past, but this year when we really needed him, our calls were not returned, and service has no been provided. An update or check in of any kind would've been appreciated. We understand this is a busy time and shipping is not controlled by this company and it's out of their hands, but to be waiting for 3 months then get. Call saying it's on its way and also not have service to add refrigerant when we have kids in the house, is unacceptable. We always try to support the local and small businesses because we like the personal relationship and being treated like not just another invoice number..but in desperate times, another company was called and an honest review has been given.

Steve Hester gave us a bid to do a home maintenance job on our log home which was leaking. Terms were agreed to via emails and phone calls. Workers came to do the job, but left after about 4 hours, with job agreed to left unfinished. They had not brought equipment needed to complete the entire job. Left early also because of storm moving in. We expected them to return after the weekend with needed equipment to finish the job. They went ahead and took our check which we had written for the full amount, on good faith that they would return. After several days and messages sent them, we were told by Steve Hester, by messages that the job was finished and they would not be coming back unless we paid more money. Our check had just cleared our bank when he advised us they weren't coming back. They only did less than half the job of removing and replacing caulk on ALL of east side of house. He also accused us of not paying him sales tax of $150, which should not have been charged in the first place for removing and replacing caulk. With job incomplete, he was rude and demanding more up-front money. We paid $1500 and now have to pay someone else to come and do the job right and complete. I would not do business with Steve Hester again. This job was outside of his usual hvac business. But his employee who had previously been here for cleaning out ductwork had obtained the job of leaking log wall repair for Mr Hester to bid on. On that previous hvac ductwork cleaning job, their equipment also was not working properly. The workers on this current job also said they were sent with old damaged ladders which would not reach all the way up to do the job. Beware!

A.c. quit blowing cold and started freezing up called nick and got the office number got scheduled the technician came for service call never looked in the inside unit put gauges on and threw 5 pound of refrigerant in and left. 300 dollar bill. Next day a.c. still wasn't working called nick once again he said give a couple days if they had to come back out it would cost more money so I decided to go with someone else and the problem was txv valve took around 2 hrs for the problem to be diagnosed repaired and freon replaced. So i called nick and got a very rude voicemail that I'd be happy to share with any customer that reads this or used this company