HVAC reviews in Arcadia, California

Arthur Ramos visited me through Nexgen at Home Depot to inspect my AC unit. He presented himself professionally and took the time to explain the basics of air conditioning, which I found informative despite being unfamiliar with it. His patience was impressive as he answered my questions. Overall, Arthur is a valuable asset to your company.

Had a great experience with Nexgen's HVAC consultation yesterday. Garrett showed up on time and got straight to work, explaining everything clearly without being pushy. We really appreciated how he presented all our options without any high-pressure sales tactics. The price was competitive and we were able to get the install scheduled for this week due to a last-minute cancellation - huge relief! I'm feeling confident that Nexgen will deliver on their promises. Looking forward to enjoying our new AC in our new home soon, thanks Garrett and Nexgen!

David provided excellent service, spending considerable time assessing our system and explaining issues in detail. His positive attitude made the experience more efficient and worthwhile.

Had an outstanding experience with this company. The technician was extremely polite and efficient, doing a fantastic job. Highly recommended.

This company consistently delivers top-notch service. They're honest, reliable with scheduling, and technicians are communicative. I'll continue to use them. Appreciation goes to the team that helped me, including Brian (who's no longer there) and Jose, whose assistance was greatly appreciated today. Until next year...

The reviewer's hesitation to give five stars stems from the fact that this was not their first experience with the same issue - a dirty flame sensor. However, the technicians were pleasant, courteous, prompt and resolved the problem effectively.

Lazarus was the technician who visited us for our HVAC maintenance. He arrived promptly, was friendly and courteous, and demonstrated a good understanding of our issues. I appreciate the fair price for the service - thanks, NexGen, as usual.

The Nextgen technician we hired for heating and air conditioning work was respectful and competent. They gave a thorough inspection of both systems, making necessary adjustments to get them running properly. We appreciated the extra attention to detail and courtesy shown by Nextgen.

Jacob did a great job installing a new garbage disposal, cleared out pipes, and fixed a clog in my bathroom sink. He was professional and courteous throughout the process. His work was thorough and everything was left tidy afterwards.

Came out last September to address an issue with our AC drain line. It's leaking again today. Called NexGen for help; they told us they don't stand behind their work with a warranty. They charged $890 and claimed it was fixed, but the leak persists. The technician even left extra refrigerant and a hose behind. We're left feeling disappointed with the subpar work and lack of real warranty protection. Thankfully, we found another company that prioritizes quality over shortcuts.

The technician arrived on schedule and promptly addressed the issue with my tankless water heater. They conducted a comprehensive check of the home's plumbing system and outdoor fixtures, finding no leaks. The job was done efficiently and effectively, including cleaning the exterior cabinet. Great service overall.

I'm providing an update on my previous review of Nexgen's HVAC service. Initially, I had a poor experience, but after reporting it to management, I was impressed by Nexgen's commitment to resolving the issue. The company takes its reputation seriously and has a strong focus on delivering quality products.

My experience with Ruben, who listened attentively to my concerns and worked closely with other management members to address them, was particularly notable. He helped create a plan to get my system up and running again. Kevin and Brandon then returned to complete the repairs, and I was pleased by their professionalism and courtesy.

While my first interaction with Nexgen wasn't positive, their efforts to rectify the situation far exceeded my expectations. I'm grateful for their dedication to customer satisfaction and appreciate the attention to detail they brought to resolving my issue.

Scheduled a routine inspection with Nexgen, who sent a technician to review the old HVAC system from 10 years ago at my dad's place. The tech was thorough, explained everything clearly and didn't push for repairs or rush the process. We'll stick with them for future home services.

Felipe visited this morning for routine maintenance, sharing valuable advice on using the app and basic upkeep techniques. He provided insightful explanations of the system's inner workings, making it easy to understand. Felipe is exceptionally skilled and genuinely enthusiastic about his work. I'm looking forward to collaborating with him and NexGen again.

Technician was very professional and courteous. Cleaned up nicely after installing the new toilet. High-quality work and would definitely recommend NexGen for future plumbing needs.

We're pleased with NexGen's staff, who conducted sales and installations in a highly professional manner. The installation itself took just two days from start to finish, which was incredibly efficient - we saw work begin on the day after the sale was finalized. This level of organization is truly impressive. Similarly, our new heating and air conditioning units have performed well and exceeded expectations.

Kyle performed well. He arrived punctually, looked neat, and acted respectfully. I'm pleased with his service and would hire him again.

Javier showed up promptly and got the job done without fuss. His explanations were straightforward and easy to follow.

David showed up professional and took the time to inspect my system. He thoroughly explained each step he took and his recommendations. Additionally, he fixed my faulty thermostat, which was a huge relief.

The technician, Julian, arrived promptly and did a thorough job. He clearly explained each step of the process and got everything done in one visit. The issue is resolved, and the system is functioning properly - very pleased with the service.

The technician showed up right on schedule, gave my wall furnace a thorough once-over, and pinpointed a minuscule crack in the unit. He advised against using it due to health risks for me and my household. Given that winter's chill has set in, he suggested replacing it ASAP.