Plumbing reviews in Auburn, California

Not only is Mark's expertise impressive, but he is the most responsive when it comes to customer service! He takes great pride in his work and will come out as often as needed to get things just right (and I am a very picky customer!). I don't know how he does it, but he manages to respond to my text messages and emails within the hour and often within a few minutes! Great guy, great work and great followup.

Mark Plummer provided the most satisfying buying and installation experiences we have ever had. He was very good at explaining everything and provided exactly what he said he would. If you want a great experience, use Mark at Pro Hot Water Services, he is a professional!

We lost all water coming into our house on a weekend. I called several plumbers in the area and got no return calls. I called Mark and he was at our house within 20 minutes. Water was restored les than an hour later. He was professional and very friendly. I would definitely call him the next time I need a plumber. Great service!

Arriving home, I discovered no hot water. Upon investigating, the problem appeared to be the pilot light was not lit. I'm not all that mechanical, and after reading the safety instructions with illustrated pictures of explosions if you make a mistake, I decided to call Pro Hot Water Service, and to my surprise, Mark picked up (on Saturday I will have you know). After a short explanation, Mark provided two options; 1) he would provide a service call on a Saturday with no appointment or 2) he would work with me over the phone to see if together we could rectify the problem. After sending him some pictures of the water heater, Mark efficiently diagnosed the problem, and talked me through the process of relighting the pilot light. Mark provided this service with no fee! I definitely have found my new plumber. I'm so appreciative for his generosity, professionalism, skill, knowledge, and overall kindness.

I am always skeptical and cost conscientious when having to hire a contractor. When the water heater supplying my kitchen went out a few days before Thanksgiving I started calling around. A late evening email to Pro Hot Water was answered within minutes. After corresponding with Mark Plummer for a few minutes I was able to put a lot of my skepticism to rest. Mark came out the following afternoon and offered a couple of solutions. One, to replace both tank-water-heaters with a tank-less unit. A second option was to bridge the water-heater supplying my bathrooms to supply my kitchen. I was considering the bridging option when Mark phoned with a third option. He could replace my 26 year old propane kitchen hot water heater with a much more efficient 20 gallon electric unit. Mark assured me the 20 gallon unit was more then sufficient to supply my kitchen and dishwasher needs. The fact that Mark called back with a third option was impressive. I broke-down the price and my first impression was his price was pretty high. After making a few calls to other service providers I found Mark's price to be a little higher but reasonable. I contact Mark and asked him to schedule the work at his earliest convenience. With Thanksgiving two days away Mark went out of his way to make sure my kitchen hot water supply was fixed before Thanksgiving. The kitchen hot-water was back up and running the following day. I monitored Mark's workmanship and work ethics closely. Both were very thorough and professional. After everything was completed I reassessed the price. Accounting for the time it takes to go out and purchase the new water heater, parts & materials, the cost of the unit and materials, time it took to remove the old unit, install the new unit, modify the lines, cap off the old exhaust system, haul away & dispose of the old unit and the commute out & back twice. Everything considered the price was very fair. I also had to remind myself I needed and was willing to pay a little more for a professional, who was direct to the point and someone with a LOT of experience!! That is exactly what you will get with Mark. May you never have to call on him, but if you do you won't be sorry. Kind Regards, Rich

Mark came out and installed a water line for our new refrigerator. It was kind of an awkward install but he did a great job! He was on time, neat and had all of the parts he needed on hand. He even checked back later to make sure everything was working properly. I would highly recommend Mark.

Mark was super knowledgeable and recommended a great solution to replace our aging, rusty hot water heater. He was quick, very tidy and by far the most knowledgeable plummer I’ve ever come across. Will always use him in the future and can highly recommend him.

Marks a great guy. He's very helpful and really knows his work and all the ins and outs. We had so many problems with plumbers coming over trying to fix this tankless hit water heater, in which they kept telling us easy fix. Well they knew nothing except how to cause gas leaks. And here comes Mark from Pro Hit Water Service and saved the day. He installed a Navien tankless hot water heater that works great and we love. He was very professional and quick and left the job clean. He also answered all our questions with great explanation. Anytime we called after he responded and was very helpful. Thanks Mark....... Ray and Bethany Gonzales

Mark replaced my electric water heater with a tankless unit and it works fantastic. Very clean job and he explained the operation and the ease of setting different temps. I highly recommend Mark and his Pro Hot Water Service!

Our old tankless hot water heater was a mess. It was continually tripping ending up with someone getting ice cold water in the middle of a shower. Mark was on sight within a day and installed a new unit that same day. we love it. I watched Mark work and could see that he knew what he was doing. I would recommend that anyone looking for help with their hot water heater give Mark a shot at it; you will be impressed.

Mark was very reasonable with his cost on replacing my hot water heater. I had called several other companys and they were at least double if not more. Mark took the time to explain the ins and outs so that I could make an informed decision. I highly recommend Mark very honest and timely.

Mark and his colleague responded to a weekend hot water heater failure. They were very prompt, reasonable with costs, and thorough with their work. Further, Mark took the time to explain the function and cost of all necessary parts. He made the visit educational while mitigating my emergency.

I certainly recommend this business.

Old hot water heater died. Had excellent discussion with Mark about my alternatives. He was extremely knowledgeable, very articulate, offered his opinions, and then let me choose. Had new heaters in stock and replaced my old heater within 3 hours.

I broke my kitchen faucet, and Mark came out the same day after purchasing a new one for me. He then agreed to install a new garbage disposal, purchased one for me, then installed it the following week. I strongly recommend his service, and will call him immediately if I require any future plumbing services.

Mark came out the SAME DAY that our old water heater breathed its last. Water was flowing out of the WH closet causing a stream to flow down our patio. Mark was able to come out with a bright and shiny new water heater, just the size we needed, and install it. Whew! He cleaned up everything and left it better than before. I’d definitely use PRO again in the future.

Mark Plummer is the best. Detail oriented, punctual, patient. He explained how my new Polaris water heater works, the system it is attached to, and all the details to make me feel confident in his work and my heating system. He came on time, kept his word, and had a sense of humor. I would recommend Mark to the moon and back. He is the real deal.

After looking for a gas hot water tank at Home Depot & Lowes, and talking to my neighbors & friends I decided I need to look else where. In review the internet I talked to several contractors & was pointed to Pro Hot Water Service. I called Mark and he reviewed my needs and came up with a solution for my home. Mark was out the next day and when taking out the old hot water tank noted that I need a new top for the new on to sit on. I had to go to the lumber yard & it caused Mark an extra 30 minutes waiting for me to return. Mark didn't charge me extra for his down time and he was very knowledgeable about hot water systems. I would highly recommend Mark to any one out there looking for hot water installations.

Mike was a pleasure to work with. He answered our call immediately and was very informative. Mike was able to come out the same day and replace our water heater. My husband and I would highly recommend Pro Hot Water & Plumbing Service. He was fantastic!

When my hot water heater started leaking, I searched the internet for repair recommendations. I chose Pro Hot Water Service. Wow, did I get lucky! Mark Plummer of Pro Hot Water Service showed up the day I called him. He replaced my 18 year old water heater. Mark was very knowledgeable and professional. I would highly recommend him for any hot water heater repairs you might need.

I called Pro Hot because my garbage disposal was leaking and I needed a new one ASAP. Pro Hot was the first company I called because of their excellent reviews online. Mark asked all the right questions on the phone. He came out within 24 hours, and within an hour, I had a new garbage disposal. Price was fair. Work was good quality. Mark was responsive and did an awesome job! Highly Recommend!

Very knowledgeable and professional with high quality products and service. Mark installed a tankless hot water heater at our home. He did a great job and a nice follow up to make sure we were satisfied. I highly recommend Pro Hot Water Service and will definitely use them again.