Appliance Repair reviews in Buena Park, California

Great service overall and laura ramos did tge best she can to make sure to update me with parts and appts. Thank you Ms. Ramos

Never showed up. Gave him another chance still didn’t show again. Called him and he straight up told me to call someone else. 😳

HORRIBLE customer service. Two different time they just didn't show up and didn't bother to call. Even we I called him he didn't apologize, just wanted to reschedule. STAY AWAY!

Very unprofessional company and service technician. Made multiple appointments and never showed up. Rescheduled more times than I cant count without ever apologising or acknowledging that they didnt come when they said they would. Completely wasted my time waiting for them many many times.

Was given an appointment time between 8-12:00 p.m. today but no one came at all...I called at 12:15 p.m. and 1:00 p.m. to leave messages. No one bothered to call and leave a message about being late or anything of the sort. You block out half your day to have this poor service...not good business at all. I am also calling back LG Service Center about this.

Aguirre Appliance Repair fixed my dishwasher last week and I am happy with their prices.

Worst customer service. Never pick up call. Called them because LG representative gave me their number as they are authorize technicians for LG product. Never be on time. Give you time and don't show up without any communication. Only contact you back if they receive a call back from LG. WORST PART IS NO COMMUNICATION. NO CALLS OR MESSAGES AND THEIR VOICEMAIL BOX IS ALWAYS FULL SO THAT YOU CANT LEAVE THEM A MESSAGE.

Extremely unprofessional. Not only did they no-show/no-call for my appointment, when they did come and diagnose the issue they said they would order the parts and now they stopped answering the phone, have not called me back to replace the parts. I still have a broken washer and they got paid. They went as far as to mark my claim as resolved which is not the case at all. Extremely unprofessional.

Stay way from this company. I had 2 different appointments with them and they never showed up. I never received a courtesy call to inform me they wouldn't be coming. When I called them the first time to check if they were still coming all the guy said was that they were really busy and couldn't make the appointment. On the 2nd appointment that I made they also never showed up and when I called them to confirm, they never answered, i left a message for them to call me back and they never called me back. Stay away from this company, they are a joke. And not worth wasting your time.

My name is Steve and I promised the representative of Aguirre Appliance Repair that I would leave an honest review if I ended up hiring their company to repair my refrigerator. When I made contact with Aguirre Appliance Repair a young lady answered and her name was Priscilla, I asked Priscilla if her company would repair my Electrolux refrigerator. Her answer was yes, she said she would be happy to send someone out to trouble shoot my appliance.

Like an ass, I asked Priscilla if she had ever looked at the reviews written about the company she was working for. Her answer to me was no, but quickly responded with a very satisfactory explanation that really made all the sense in the world to me. She explained that her company often got involved with insurance repairs and because all repairs had to be approved, the approval process often extended the repair time longer than most customers were willing to except. Myself I own a manufacturing company and I know that many times it’s just impossible to get the approvals needed before carrying on with certain projects. The question is did I believe her and the answer is of coarse.

After her explanation, she then asked would I be willing to allow her to send a repair man out to my home that same day to look at my refrigerator. What could I say, but of coarse. From there on it was truly a golden experience. Tom the repairman arrived in the afternoon, without a doubt he was certainly a knowledgeable individual. He immediately took charge and started checking different components that might be part of the problem. Tom made some adjustments and actually thought that the adjustments he made might be all that was needed. Well guess what it wasn’t that evening my refrigerator spilled water out again just as much as before. Tom had left me his cell phone number so I called him and explained what had happened. The next day Tom returned to my home and disassembled some items like the icemaker and removed all the ice in the lines until the water ran smoothly, he also unplugged two vent hoses that allowed the water from the evaporator to empty. Now it has been a several weeks sense the repairs and my refrigerator is working extremely well. I am a senior and quality repairs mean a lot to my family and myself, my opinion is that Aguirre Appliance Repair reaches far above what you normally receive and hear about, they are without a doubt the best selection I could have ever made. Thank you for the great repair job, Steve.

Scheduled by Assurion/Home Depot. Took the day off work to sit around and wait for them to show up. At half an hour past the end of the 1-5pm window I called them, and got, oh, we are more than an hour away in Whittier and won't make it...

Bullsh!t, I have clients in Whittier and can drive home at 5:30pm in about half an hour. I digress...

Anyway, so they say there are only 2 things it could be, they will order parts, and call me when they are in. A week or so goes by, get a call, set an appointment. Again they no-show. Call and set another appointment, and again they no-show.

Called Assurion/Home Depot, told them I wanted a different company, since they obviously do not want to drive to Anaheim to repair our dishwasher.

If you enjoy taking the day off of work to sit around the house and wait for repairmen to NOT show up, I highly recommend them, and would gladly give them 5 stars, but since I do not, they get the minimum 1 star.

He is a terrible technician with 0 customer service. Don't use him. He charged us a high price tag to fix our washer. The problem still there and Raul has now ignore all our phone calls. He claims to warranty his work but he didn't. Horrible work and terrible customer service.

If I could give this place less than one star I would. This is the second day I take off from work for them. First day, I got no call. I spent the day trying to reach out to them. Their voicemail box was full and I didn’t get a hold of someone until 4pm to be told that they couldn’t come out. The worker knew the issue from when I first reached out to them days before the actual appt. New appt set for them to come out today. I spoke to the guy and he tells me that they’ll be out tomorrow. After complaining the guy tells me they are going to “try” and get someone out here. This place has no consideration for the time of others. I was referred by the manufacturer and I’m waiting to make a complaint to LG.... LG needs to find a professional and reliant company to refer to

Horrible service!!!!! 2 1/2 months to finally show up for the second time after a diagnose our refrigerator and still not working!!!, never in my life had to wait to acomplish a task, I only waited because of the manufacturer, this guy Raul is a total flake!! after the first appointment he told me it will take 10 days to ge the part! I called 10 day then another 10 days, then another 10 days, I had 2 different appointments with them and they never showed up. I never received a courtesy call to inform me they wouldn't be coming, I called manufacturer schedule another appointment not show up. When I called to see what happened he say he thought manufacturer will make the appointment. STAY AWAY THEY ARE A JOKE!!!!!!!!!!!!!!!!!!!!!!!!!! I AM GIVING THEM A STAR ONLY BECAUSE I HAVE TO OTHERWISE IT WON'T ALLOW ME TO POST!!!!!!!!!!!!!!!!!

If I could give this company a zero stars I would. I called Raul to repair my dryer through our warranty. We charged $150 and the work was never done. We called him several times for a refund and he disappeared. This individual does not have any experience, is unprofessional
and will take your money and run. DO NOT HIRE.

This guy Raul came out to service my washer; for a balance problem,$50. Just to show up! Told me I had to remove the pan under washer ( insurance Company told me I needed it)Told me several things could be wrong: titled the washer back to check under: never fixed anything, Charged $75 for doing nothing.(25 minutes) I used the washer next day leaking water😡😡. Called him, told him, he said he would charge me another service charge to come out!! He knows very little about what he does!! He just makes easy money $$$; Be ware!!!!

Raul did a great job and before the scheduled day 2 days before!
Very professional, clean, friendly answer all my questions
Warranty cover fridge by LG
he took less than two hours to complete the compressor replacement.
He was wearing a mask all the time!
I read the other reviews and I was concerned but all great!
Thanks!

***Horrible service*** This guy Raul would set up appointments to come service my portable a/c and he would never show up and no courtesy call to let me know he was not coming!!! I called LG again and again he finally came to “service my AC” mind you this is after 7 weeks of scheduled appointments that he never showed up! Anyways his diagnostic was that my unit is not working and that he will have to take it to get it fixed, that it would take him a week to fix it. Oh wait but that he couldn’t take my unit at that moment that he would have to come get it on Saturday(he came on Wednesday)! Well guess what he never came back. I called LG again and they said give him one more day if he doesn’t call u or pick it give us a call back. Yeah, he never showed up or call oh and he has no voicemail set up!!!

I had been a homeowner for over 30 years and have had my share of experience with repairmen. Although they arrived on time and were professional, he charged me for wiping off the front glass of my washing machine. Since I've had dozens of repair technicians service my appliances over the years, I have never had one not say "listen, just cover the charge for me coming out and don't worry about the repair fee because it was an easy fix." He charged me $75 are coming out and $45 for wiping the front of my washing machine with a wet cloth. I was very disappointed that they charged me for both. A good and smart business move would have been just to charge me for the service call. I will not be using them again.

Worst repair technician I have ever had to deal with - Raul or whatever his name is. Replaced compressor on our LG fridge and charged us $350 but the fridge stopped working again within 30 days. There was a leak which he didn't tell us about and now we have to pay several hundred more dollars to get it fixed. The compressor was probably OK initially. Unfortunately, Mr. Raul is in the business to make a quick buck and not help his customers. After a while he even stopped replying to our text messages and phone calls. I would give him zero stars if I could.

DO NOT USE THIS COMPANY! Raul came to service a dishwasher. We knew the part was on warranty. He said that is wasn’t and wanted $200 from us for the part. We called LG to verify and they said we still had a 5 year warranty on the part. After calling Raul back and letting him know that we wanted the money back that we put down for deposit on services, he totally disappeared. Won’t answer calls or messages! He’s a thief, liar and loser! I hope he reads this, realizes who I am and steps up!