Appliance Repair reviews in Burbank, California

I had a fantastic experience with this company. The customer service rep was top-notch, going above and beyond to schedule a repair and keeping me informed every step of the way. When the technician arrived, he was courteous, efficient, and got my stove fixed promptly. Now that everything is working properly, I'm thrilled to finally be able to cook again. Kudos to the customer service rep and the technician for delivering exceptional service!

I've relied on West Coast Chief Repair for years to keep my rental properties' appliances in working order - gas wall heaters and commercial washers and dryers are particularly costly to repair, but they've consistently been easy to schedule with a quick turnaround time. Their technicians are reliable and efficient, completing jobs without unnecessary delays. The billing process is straightforward, allowing for convenient payment options like phone or online transactions. Having a central call center ensures someone is always available to answer. I've also used them to purchase and install new appliances, which saved me the hassle of researching alternatives. Their convenience has helped mitigate the expense, making it easier to deal with unexpected issues.

West Coast Chief Repair consistently delivers on reliability. I've had excellent interactions with Brigitte, who confirms appointments via phone call. Technician Gary arrives promptly and completes the job efficiently - he's also courteous and professional throughout the process. My overall experience was outstanding; I'd highly endorse this company.

They did a great job fixing my freezer issue. Got in quickly due to my unit being out, which was a huge relief. The repair itself was spot on and swift. Will definitely be calling them back when I need further appliance maintenance.

The technician arrived to fix my non-heating clothes dryer and got it up and running within the same day. Mae did a great job with scheduling and coordination. The technician himself was very respectful and took precautions by putting down his shoes before entering the house.

While I'm pleased with the service, I was slightly surprised by the cost, which may be standard for work of this nature since I'd never had it done before.

The company delivered exceptional service, getting the job done quickly and reliably. The customer service team, particularly Mae, was outstanding - friendly, responsive, and thorough. She ensured a seamless experience from start to finish, leaving a positive impression.

I've worked with West Coast for many years through my company Envoy Property Management. We're consistently pleased with their performance. Their appliances have met our expectations time after time. The level of customer service is top-notch. I want to give special credit to Mae, who has been extremely helpful, and Brigette and Jay, whose exceptional service is always appreciated. Overall, West Coast has provided excellent support, making Envoy confident in our partnership.

I've relied on this company for two years, consistently receiving high-quality service at my apartment buildings. Dispatch coordinator Mae does an excellent job coordinating schedules and gathering necessary information in a timely and professional manner. Overall, I'm extremely satisfied with their work, making them the go-to choice for all maintenance needs.

Kim delivered excellent service, thoroughly assessing the situation and explaining every step of the process beforehand. His professionalism shone through in his attention to detail and spotless workmanship, leaving me completely satisfied with the outcome.

I've got a fresh breath of air in my home, which is just what I needed. The diagnostic test was thorough, and Rudy worked efficiently to get the job done quickly - thanks for that. Plus, he provided top-notch service with a friendly demeanor. I also appreciated Regina's follow-through on our appointment, keeping me informed about the details leading up to the visit. It feels like the old-fashioned, reliable service I'm used to - a welcome change in this age of big companies!

I've had good experiences with West Coast Chief Repair for tenant appliance repairs at my workplace. Their technician fixed my fridge's ice maker issue and I'm thrilled to have ice back on - no complaints here. The service was efficient and effective, thanks to Isabel and Mae who did a great job.

I had a fantastic experience with this company. Mark, the technician, did a top-notch job fixing my air conditioner. He came across as genuinely professional, friendly, and efficient. He took the time to explain everything in a clear, concise manner, leaving no mess behind. The scheduling process was seamless too – Bridgette, the coordinator, was extremely helpful and sorted out an appointment quickly. Both Mark and Bridgette provided exceptional service, and I'd highly recommend them without hesitation.

I've had a stellar experience with West Coast Repair Company, thanks in large part to their excellent customer service. After dealing with a disaster of a previous company that left my fridge in shambles, West Coast stepped up to the plate. From day one, they were on top of it - their rep, Brigitte, was incredibly helpful and organized. She kept me informed every step of the way and ensured everything ran smoothly.

The actual repair work itself was top-notch as well. The technician was professional, efficient, and knowledgeable. They delivered a brand-new fridge that's working like a charm. It's been a huge weight off my shoulders after the debacle with the other company. West Coast has set the bar high for customer service - I'd highly recommend them to anyone seeking reliable, expert workmanship and a focus on customer satisfaction.

Brigitte set the tone from the start - she was polished, approachable, and got my appointment scheduled without a hitch. Sonny, the technician, matched her level of excellence. He arrived right on time, worked at a pace that met the agreed timeframe, and fixed the problem quickly and effectively. The whole process was hassle-free, with the team exceeding expectations to ensure I left satisfied. Their dedication shines through - I'll be using their services again soon and would recommend them to anyone.

Brigitte provided top-notch customer service, making the entire process incredibly straightforward. Her kindness and attentiveness were evident throughout our interaction. Any missed calls were promptly followed up on, ensuring a seamless experience. The microwave installation itself was trouble-free, thanks to the company's efficiency.

I had a fantastic experience with this repair service - they truly deliver. Don't be shy if your appliances need fixing; these guys are top-notch, reliable, and courteous. Great job by the team, especially Tony, Sasha, and Ben - thanks for the excellent work!

Regina was very flexible with our scheduling needs, accommodating multiple changes. She ensured the work was completed promptly and to our satisfaction. Overall, we're extremely pleased with the service provided by this company.

The technician did a great job fixing our Frigidaire oven. He pinpointed the problem right away - the igniter needed replacement - and replaced it promptly, getting it working again. Good work by the repair man. The customer service rep, Regina, also checked in to ensure everything was fixed and running smoothly. Overall, great service from this company.

Kim and his assistant did a great job installing our new washer-dryer combo. They were courteous, efficient, and took good care removing the old unit and setting up the new one. A solid service that I'd definitely recommend.

I had a major appliance fail - my dryer stopped working, which freaked me out. Luckily, Technician Kim from West Coast arrived promptly and fixed it quickly. He was super friendly, explained everything clearly, and I'm thrilled with the service. I'd highly recommend him. A few days later, he came back to tackle my oven, doing a great job in record time. The company's prices are also very reasonable.

I recently needed my dishwasher replaced due to the insurance company's inability to fix the old one. The process involved shipping a new appliance to me and then contracting an installer to take it out and put in the new one. I initially reached out to Mae about setting up an installation date and time, explaining my schedule constraints. She agreed on Monday, which was great.

When I followed up with Mae on the day of the install, she offered a 2-hour window between 9am and 10:30am. The installer arrived promptly at 8:45am and seemed knowledgeable about the new and old dishwashers. He confirmed he'd be removing the old one and explained what he was doing as he worked.

To my surprise, he finished the job in just over an hour and a half, leaving everything spotless afterwards. What impressed me most was his clarity in explaining each step of the process. By the time he left with the old dishwasher, I was thoroughly satisfied with the work done. Even a follow-up call from Mae to check on my satisfaction was appreciated.

Overall, I'd highly recommend this company for their service, personality, and efficiency. They clearly know what they're doing and prioritize customer satisfaction.