Fresno Carpet Care

This has to be the most unprofessional person who has cleaned my carpet yet. Upon arrival, he refused to put on any type of booties to cover his shoes. He claimed this would’ve been an issue, but that is completely false. He claimed it would affect the outcome. What a load of bs, this has always been done with previous carpet cleaners. He acted as if it was odd what we were requesting. I suggested putting house shoes on and instead of just giving a straightforward answer, he took his time and was thinking and was really Indecisive. I felt like we were dealing with a teenager more than an adult. I had to get to the point and tell him are you going to or not, we have to leave out of town soon. My husband had asked the cleaner if we can vacuum before the carpet cleaning process. To my horror, the cleaner said that it is not necessary to vacuum the carpet before carpet cleaning! If you know anything about carpet cleaning, you know that it is very important to vacuum your carpet thoroughly before even attempting to put a solution or a carpet cleaning machine on it. It can create messy residue, and it makes the cleaning solution less effective and create a muddy patchy result. I was completely shocked that somebody who claims they are professional would even make that type of claim. I told my husband we are going to vacuum and out of nowhere this guy decided to say he was going to take off. I’m so happy that we did not have him carpet clean our carpet after all. He was very naïve and ignorant to these kinds of important details. Being 15 years in the game does not mean anything when you have this type of unprofessionalism and lack of knowledge. The unwillingness to cooperate and put the customer first was already a red flag. It seemed to me he was just trying to rush the process and get a quick buck instead of treating our floors with the utmost respect and professionalism. Once he decided to claim That you don’t have to vacuum with the final straw. There are other professional carpet, cleaners out there who will work with you and respect your house wishes and rules. We finally got our floors done from aroma carpet cleaning. They were super professional respect our house wishes they went above and beyond, and even said the customer has to be respected on how they want their house to be treated and they wore shoe booties. It was worth the wait and I will go back to Aron’s. Choose wisely people I would not go to this person if you’re looking for a thorough detailed carpet cleaner who focuses on high standards on cleaning and sanitation.

Wonderful service

Super professyand personal