Reviews of local pros in Cypress, California

Paradise Appliance gets 5 stars with no hesitation - they are top notch. The tech, Riccardo (Ricky), fixed my fridge efficiently. He showed up on time, knew exactly what to do, kept everything clean and even wore booties. His visit was preceded by one from another tech, Benito, for an initial assessment. Benito was equally stellar-- on time, knowledgeable, polite, and helpful. The office staff is very responsive-- if I sent a text outside of normal business hours, they replied right away the next business day. Of course by phone they are great too. Amazing service all around! 👍

Matthew provided excellent service.
He represents Paradise Appliance Service in the utmost way. He was on time, courteous, trustworthy and very knowledgable. We are very happy with the repair completed on our major appliance. Thank you.

If you need service, you can rely on Paradise Appliance.

We purchased an extended warranty on our major appliance and it covers everything. I would recommend.

Gilbert is an excellent Technician. He called to alert me when he was going to arrive along with Paradise’s online tracking system all were on time. He was very efficient and answered all questions I had

To say I'm disappointed and upset about Salvador and your company is an understatement. He refused to help me move the dryer to visually see if the vent was improperly installed was the reason I told him to leave. He told me it's not the dryer, and wouldn't check it. Your company is the worst one I have ever dealt with. And he was over an hour late, without calling to say he was running late. I told Home Depot they should change companies. I'm posting this information on YELP.

Oraile, was very attentive to my repair needs. Was very knowledgeable on what needed to be fixed and made sure the full repair was done properly without rushing or cutting corners.

Steven was great! Very knowledgeable, professional, and patient! Great warming personality and put me at ease about my issue! ☺️ Paradise has a valuable technician in Steven. Thank you for sending him out to fix my problem!

Mathew listened to our issue and tested the microwave. He explained how newer microwaves have changed and determined it was working as it should. He was very knowledgeable and also suggested a cleaning method for the oven. He was excellent!

Despite calling Paradise and asking in advance before the appointment and if Paradise could repair my older KitchenAid dishwasher (I provided the KitchenAid model number), the serviceman came and said Paradise can't get parts for my dishwasher and said it could not be repaired. I wasted $169 for the service call and waited over a week only to be told Paradise can't repair it. Furthermore, the serviceman only spent a few minutes to confirm it wasn't draining -- he did not diagnose why it wasn't draining to determine what actual parts would need to be replaced. I was totally disappointed and felt I was misled by Paradise about the $169 service appointment.

Although he arrived after the scheduled appointment time, he was very thorough. Javier made sure to fix my washer promptly. Thank you!

Jimmy was awesome. He explained throughly what was wrong and he fixed it right away. He ordered the parts and dryer was working perfectly after that! Thank you

Benito provided excellent service for our repair. The 5 stars are for him. Scheduling the service took weeks and all food was lost from freezer and fridge. The company offered no reimbursement.

Armando came to inspect our Maytag stove as one burner wasn’t lighting properly and flame was low. It turned out that a simple paper clip cleaned out any debris from inside the burner. He showed us how to locate the gas line entrance on the burner. It was worth the service fee. He was prompt, respectful, friendly and efficient. Very pleased with his performance.

Benito my tech was very easy to talk with and he also let me know about certain features on my washer. He was very efficient, knowledgeable and he answered any questions that I had ask him. Benito also was courteous and gave service with a smile. I was very satisfied with his work etiquette.

Although the tech did a diagnostic test my issue was not resolved to me. I had to plug and unplug washer to get it to work for me. When the tech came it was working fine because I had just unplugged and plugged it a week prior. Therefore the tech told me next time it acts up to try and get a picture of the lights. The light movement apparently will give the tech a clue as to what is wrong with the washing machine.

So until then I wait, hope and pray that the washing machine continues to work. The tech was friendly but I was not satisfied. I expected Whirlpool to do and be better. I expected to know "Why" the washing machine is already acting up. I just purchased it 7 months ago.

Andrew checked my issue, and was very helpful in giving me info to understand what had gone wrong. I also understand how to identify an error code, which was bugging me when the issue occurred. I could have been more helpful when setting up the service call.
Andrew was timely and great to work with.

My husband purchased me all new appliances kitchen and washer and dryer in Oct 2025. My husband noticed when the washer was on spin, the tub was hitting the front of the washer. We are under warranty of course as well as the purchased extra warranty. I called to have Paradise Appliances Service to send a tech out to Service my washer. The representative wasn't much help. She basically tried telling me that was normal for the washer to made that noise and the banging of the tub against the washer. I just asked her to please just send a tech out to determine the problem. So the soonest was a week out in the late afternoon 2-5 in which was for today. I had received my confirmation email and text yesterday for my appointment today. So my husband took the day off to be available. This morning only 5 hours before our service slot, they canceled stating the tech was unavailable, to call or press the link to reschedule. So now of course we are not satisfied with this poor service. Not only can we not use our band new washer, my husband took an unnecessary day off, and they stated the next available appointment is in another week and that they can not tell me what time until the day before. I asked the Representative Mel if she can please give me a time so we can plan accordingly. I was told she could not. I let Mel know that is unacceptable and that we are not satisfied with their service. I also asked if there is any cancelation if we can be notified for sooner service. She did say yes if one becomes available they will notify me. So for now we will have to continue to spend money at a laundromat when we have a new washer & dryer with a warranty and added warranty that we can not even use in a timely manner. Its unbelievable a company only has few techs to handle these calls, to not be able to send a different tech to fulfill the needs of their customers.

On time. Personable. Knowledgeable.

I’ve been helped by Larry and Quang… awesome people… if these 2 are a representation of the entire company don’t hesitate to book with them.

I have been trying to get someone out to fix my washer for almost 4 weeks now. I have the D&G warranty and they are the contractor for them. First time they rescheduled do to parts i understood. After about 2 weeks they said I could reschedule and I did. I received confirmation email and text. I called off of work to be available, my family and I really need our washer. They called 2 hrs before to let me know that no one was coming to reschedule. Nothing available for another week and a half. They are very unprofessional and do not care about your time. Check with your warranty and see if there is another contractor or just go elsewhere if you can.

We used paradise becasue they were the vendor assigned through our extended warranty. This is the 2nd time weve used them and once again there was much to be desired. Our experience is as follows:

We called our warranty company and recieved an initial appointment. The tech arrived on the assigned date during the assinged window. Upon arrival, rather than knocking on the door or ringing the doorbell, he stood in out front courtyard calling out for us which we found strange. He was unable to repair the dryer that day becasue a part needed to be replaced. He placed the order and reccomended we call the office Friday to see if the part arrived. He also reccomended that we hire someone to clean our dryer duct and around the dryer drum and provided us a contact which was fine. What wasn't okay was he gave my wives number to the 3rd party person without asking us if he could do so. When I called on Friday the part order had not arrived. The following Friday I recieved an email that part arrived and was provided a link to schedule an appointment for installation. I scheduled an appointment for the following Monday. On Monday, the tech arrived and once again stood in the courtyard calling out for one of us. Shortly after he determined that he did not have the required part to repair the dryer and told my wife to call the office. Thsi was frustrating for me. It is my opinion that as the tech, who arrived to the scheduled appointment without the part it should be your responsibility to contact the main office to come up with a resolution. This did not occur and my wife was told "don't kill the messanger". I called the office, who could not confirm whether or not the part that they said had actually arrived. Later in the day I recieved call (after calling multiple times in the day) and was infomred that an appointment had been scheduled for Friday (yes another 5 days). On Friday, the tech arrived propmtly and installed the part and our dryer works. This was the only positive part of the experience. I would not reccomend this company to anyone and if I had the option to hire another company via my warranty I would.

Matthew showed up right at our scheduled appointment. He was very nice n professional. Was quick to determine the problem with our dryer. Which had nothing to do with our dryer but our air ducts. He was honest and respectful. Appreciate the honesty because there are people out there that will tell you anything to get money out of you. Thanks Matthew.

As a property manager, I’ve dealt with many appliance vendors over the years, and this was by far one of the worst experiences I’ve ever had.

An appointment was originally scheduled, but the company canceled at the last minute. When I called to reschedule, they pushed it out to the following week. I made it very clear that I could provide access if needed and confirmed multiple times that the resident would be available.

On the day of the appointment, they texted to confirm, which I did. However, what was most upsetting is that when the technician called to say they were 30 minutes away, I happened to be in the middle of a property tour and couldn’t answer the phone right away. Within minutes, they canceled the appointment completely, even though it was still within the scheduled service window.

I called back within 10 minutes, but they refused to send the technician back out. As a result, my resident went without a working appliance for over a week and a half, all while the issue was still under warranty.

When I called the company to ask why the appointment was canceled, I was told simply that “no one answered,” which is unacceptable. I ended up contacting the warranty company, spending over two hours on hold, just to have them assign a different service provider who resolved the issue promptly and professionally.

To make matters worse, they are still sending me automated text messages to reschedule the same appointment, even though the issue has already been taken care of by another company.

I will never use this company again. Their lack of communication, reliability, and professionalism caused unnecessary delays and frustration for both myself and the resident. I would not recommend them to anyone, especially property managers who value timely and dependable service.