Appliance Repair reviews in El Cajon, California

Super rude on the phone

Horribly ran company. Came out in September and by early November, work had failed. No warranty on their work.

November - technicians missed two scheduled appointments, dispatch claims to have no knowledge of these appointments and the second one was scheduled by a call center (the first was done by the technician himself). Never called back when they claimed they were to determine appointment availability. Just my take - don't use a call center to represent your company if they're not going to represent your company.

Keep looking, absolutely NOT using these guys again.

Steve came out on 6/7 to repair our washer and perform a PM service on 3 other appliances. With his diagnostic done we needed several replacement parts which he ordered.
He was very knowledgeable, professional and friendly.
UPDATE: 6/18/24
All of the the parts needed to perform the repair on our washer arrived on 6/14. Technician David came out today to do the final repair work. He definitely knew his stuff!! The job took 5 parts and dismantling pretty much the whole machine. He was focused, professional and had our washer working in about 1 1/2 hours.
Thanks, David for getting us back in
working order!!

Our technician, Ruben, gets 5 stars. He explained everything he was doing very well. He was very pleasant to work with and took care of the problem with our refrigerator.
However, the scheduling system for Sears Appliance repair sucks. I requested an afternoon window, of 1pm to 5pm, because of a Doctor's appointment. Your system assigned an 8am to 9am arrival time. You need to work on getting appointments correct for customer convenience not company convenience.

Raymond is an excellent person very professional thank you for fixing my stove

Technician was very helpful and efficient. He knew his stuff.

The original repair date that scheduled was changed to several days later. The text that was sent to me to confirm the date wasn’t set up correctly. I had to respond several times. This could be better.
Arturo was the repairman and had the correct part so he fixed the microwave in 1/2 hour. 5* for Arturo.

Nice enough technician. Knew error code, told me approximate repair cost BEFORE coming to my home. Could have told me he didn't have the part stocked, so he couldn't fix my washing machine. Still charged me for the service call. Waste of time.

Eddie was ontime, friendly & courteous but also personable. Eddie diligently & patiently explained his findings & his solutions to me. He was obviously well qualified to be doing this tech job.

The technician kept me updated on the time he would arrive. He arrived on time and quickly took care of the washing machine problem. He was friendly and knowledgeable

I’ll start with the positive. The problem was fixed. My appointment was originally scheduled on a Wed. am & on late Tues. was pushed to late Fri. When the repair man finally arrived he was SALTY! Grumbling “I won’t be able to get back there” (my stove was broken) as if I designed the kitchen to make his day bad. I thought maybe this guy is just having a bad day. He started humming and he actually repaired my stove in about 30 minutes, which was great. He told me “You can throw away these parts.” Packed up his stuff & split, leaving the boxes & replaced parts for me to thrown away. Not cool.

Armando was very professional, he checked my fridge, and he explained me what was going on with it. Excellent customer service too. Thank you!

There was many delays 2 month due to AI miss communication
As soon as communication with live technician Arthuro was arranged parts was deliver & repaid done in 7 days

Peter was very professional and fixed the problem quickly and efficiently!

Tony was awesome. Smart and very familiar with my Bosch dishwasher. He found some other problems that are now fixed. Tony was friendly and definitely likes working with customers.

Raymond was very helpful, courteous, and knowledgeable. The job was done thoroughly and he was able and willing to share that knowledge with me to keep my washer and dryer working well and my family safe.

Service occurred in El Cajon CA Ray service tech was very pleasant and friendly came and checked out my old 20 year old washing machine due to clear water leakage coming out from bottom of the machine and said I needed to have the drain cleaned out . I laid the $119 that’s ok as he did a nice service call .Called a drain guy and he came today and that seems to solve the problem .
One thing that is nice I was able to schedule someone to come out the next day ( not even 24 hrs after leakage was seen) everything is done by AI
You never get to speak with a live person
They take debit card unless you use a credit card and they will charge a service fee

He was amazing!!! Great customer service !!! And fixed my refrigerator

Rudy was the last of the THREE A&E/Sears dryer repair people who came within a 5 day period to address a heating issue with our dryer to actually do more than just take a sensor reading on a hand-held device then tell us the vent hose was clogged. After we hired two services to clean the vent, one before and one after the second A&E repair tech came, the problem was still not solved. Rudy then came, took the dryer apart, tested everything, and was able to determine we needed to replace our faulty gas . valve. Did it right.

Very pleased with our service today. Gary, our repairman, was very professional and super friendly. He was thorough in his work. He was patient as he took the time to answer any questions we had. He even saved us some money by recognizing we did not need one of the parts we ordered and politely told me we were due for a refund. I really appreciate the hard-work and honesty. Thank you Gary!

Keep doing: [technician] RAYMOND IS AWESOME! He truly knows his stuff. The world needs experts like Raymond. Stop Doing: [marketing team] TOO MANY EMAILS FROM SEARS (8+ selling stuff, so far). I just needed my washer fixed, not my email hosed & flushed.