Appliance Repair reviews in El Cajon, California

Peter is very professional and on time.
Very helpful in explaining the situation with our dryer.

Excellent customer service. Extremely knowledgeable and efficient. Very happy with the service.

I was not happy with the way our guy talked to us. First off, I understood the need to clarify that we would be paying the Diagnostic Fee of $119, but it seemed like he expected me to not understand that and just forget the whole thing. He was very condescending, as if we did not live in the United States all our lives. One statement really upset me, “in America we don’t call it a reset” when I got excited about the ice machine pretty much functioning when he turned the switch on after I had left it off overnight. My son was watching his very animated gestures, as if he was frustrated with the answers or responses I was giving him on the phone. I can even hear the agitation in his tone. We have used Sears repair at least two times before in our previous home, and went back to them because of our past great experiences. We may go back for any future repairs because not everyone’s perfect, but will probably ask for another technician.

Perfect service! Explained the warranty options, what needed to be repaired, and how to keep the dryer going longer

Anthony was awesome! He communicated when he was on his way and when he arrived. He figured out the issue within ten minutes and fixed it within another ten. He provided great info on how to keep my washer in good condition. Thank you!!!

It was nice enough to keep in contact with me through the whole procedure. Did a fast job could’ve been done sooner if I received the parts. I think he did a good job.
Thank you, Eddie.
Sincerely, Richard

Peter was great. Very thorough, We appreciated his advice and honesty

Great service and dryer clean up! Our tech was very knowledgeable and explained everything..lucky it wasn’t the band that was making noise but a wheel that stopped spinning and got rubbed down.. our tech had the piece and it was fixed. 💕

Arrived timely and got right to work. Explained what he did to resolve the problem. Seems to be totally fixed. Great work.

The service was excellent! Even though Brian was not able to replicate the issue I had reported, which is intermittent, he performed a detailed assessment of the main system components. The reason I am not giving SEARS 5 stars, is because they cancelled my service once, the same morning they were supposed to come. They keep sending you reminders about your upcoming appointment every day prior to it, including weekends, and warn you that you’re responsible to pay the call fee if you cancel less than 24 hours before, but then they cancel you on the same day. Totally unacceptable as I had to change my own schedule to be at home.

Thank you Sears for sending a great repairman to fix the ignitor on my oven. He was professional and ordered the part right away and picked it up also came right back to install it. I appreciate an honest company. Thank you

Raymond was great! He was friendly and professional.

Very knowledgeable and pleasant. Showed up within the time frame. Found the problem right away.

Michael was early for my service, gave my updates on his arrival and even called before he arrived! He was very friendly and professional and fixed my grill promptly. I would highly recommend him for any service need as yo have.

Overall experience was great. Chester was very professional and upbeat even though he had been driving all over the city and we were his last stop.

Technician showed up within timeframe. However, only quote received was for labor $319. Technician said would need to hire additional person to unstack the dryer. I asked the cost, technician didn't know. Technician stated he would google the answer for an additional person to assist in unstacking the dryer. Asked how much for parts to complete the repair, technician didn't know. He said he knew what was wrong, but he wasnt sure what was needed to complete the repair. Never even touched the dryer. After getting the 2nd i dont know, I asked to pay, went searching for my wallet to grab my card to pay. Technician tried to convince me to book a future appointment for the repair. I stated I rather pay now and if I decide to use this company for repair I would schedule an appointment. He started giving me appointment dates in which he would return. He continuously insisted on me booking an appointment after I stated I wanted to pay the $119, so he could leave. I am understanding of new hires, but I had zero confidence in him doing any repair on my equipment with the amount of uncertainty he presented.

Sears showed up on the 5th and 6th visit to fix my monogram ice machine. They replaced the main computer in the refrigerator and it’s been working great for the last week.

Peter K came out and did the annual maintenance on my appliances. Everything working well. He was knowledgeable, friendly and answered all questions fully.

Our technician was prompt, knowledgeable and truthful about the condition of our heating system

We asked him for recommendations and he acknowledged which we are waiting to review. He said Sesrs can help with everything !!

Peter the best! He's knowledgeable, pleasant, a good listener, and does great work. Thank you for fixing our trash compactor.

Arturo is a genius! He knew that my model has a tendency for a little tiny wire to come loose. Found it. Fixed it so it can't ever get loose again. Thank you Arturo!