HVAC reviews in El Cajon, California

Elkan and Chuy were very knowledgeable and professional! I really appreciate everything that Carini did to help me with my home A/C installation from Kevin to the service installation techs (named above)! They are some stand up guys!! Semper Fi

They rate a ZERO in my book. Needed a new drain line for my mini-split and their tech ended up breaking the unit. I’m not one to leave bad reviews because I understand we’ve all had those kind of days and accidents do happen, but CARINI has not responded to any of my calls or messages to remedy the situation. Customer service is poor at best and technician was inexperienced. Erin Enjambre, you can reach me anytime you want to make this situation right. I respond to all my phone calls and messages.

Great service and very fast response from first call to completion. Adan was on time and he completed the job in a matter of a few hours. I will recommend them to all of my neighbors.

Carini Home Services are excellent. I scheduled the AC maintenance, Elkan came at the scheduled time, performed the work, provided information about the HVAC replacement when the time comes, and suggestions on how to improve efficiency. Highly recommended.

Adan did outstanding work at my residence. He was timely and communicative. Would recommend and call for him again!

I am the owner of a property with several rental units on it and have used Carini for several different reviews. Not only are they able to handle many different repair types, but they have also been able to get to my property very quickly to do the work. Most recently, I required some plumbing work to be done, where I encountered George Hill, a repairman sent by Carini. George was terrific. Besides being very personable and professional, he was able to quickly identify what the proper fix needed to be and did the work for me in a short amount of time. He was very courteous to my tenant and was careful to be as unabtrusive as possible while performing the work. I can't say enough good things about him and offer sincere thanks to Carini for a job well done! Prices have always been reasonable, and the quality of the work has been great. I would recommend this company to anyone for any and all needed home repairs.

Jake Hukee was awesome! Super professional and took the time to explain every step of the process. What really stood out was how he showed me a live camera view of my sewer line—something I’ve never had a plumber do before. It made the whole situation so much clearer and gave me real peace of mind. Highly recommend Jake if you want someone who’s honest, thorough, and takes the time to walk you through everything

Upon Cameron arrival for our scheduled upgrade service cameran was always professional and courteous. I will be requesting Cameron for our next maintenance service

Cameron did a great job during the maintenance and checking of my mini split system. He checked all pressures, wiring and clean the filters.

I've had a great experience with Carini Home Services. They are always responsive and efficient, providing detailed estimates for several upcoming projects I've inquired about. I've used their services a couple of times now, and each time, they've exceeded my expectations.

Most recently, I had them replace some outdoor outlets, and Javier, the technician they've consistently sent, did an excellent job. He's personable, knowledgeable, and very professional. I appreciate how quickly they respond and schedule appointments, making the whole process smooth and hassle-free.

I definitely plan to use Carini Home Services again for future projects and any other needs I may have. Highly recommend!

I would like to discuss my Carini installed hvac system with a general manager. I cannot seem to get through to anyone other than receptionists or schedulers. What I'd like to talk about was the price of my install, the extended service warranty. The lack of information regarding the installation of a surge protector for the system. The proper maintenance of our system to prevent mold and the sudden appearance black in my system, causing severe allergic reaction in my family.
I very much would like a response. We are now without an hvac system and my family is sick.

Cameron was very thorough and friendly. He completed the job and was helpful in solving a few issues we had with the temps in several rooms. He arrived on time and really took the time to listen and help us. Our system works great now and we're happy with the service he provided 👍

Brent was excellent! He was very nice and polite. He was thorough and informative when I asked questions. I will request him net time.

What a great group of professionals!
They worked in a timely manner informed me what they were doing and even ignored my pesky little dog.I love my mini split!
Aziel,Caleb,Fadi and electrician Jason we’re outstanding!
Not to mention Kevin the design specialist.

Just one of the BEST hot water install experiences we have ever had. Adan was terrific to work with. Highly recommend him for your plumbing issues. Thank you Adan for your professionalism, great personality and instructions!

I just had my AC repaired by Carini.
Kristen was amazing and super responsive to my multiple texts, which made the process super convenient.
Anton arrived early and he was profesional and got the repair done promptly.
We appreciate Carini and will continue considering them for all things AC in the future.

I did a search for the best HVAC AC installation service, quality and price. No matter how I searched it, it came back to Carini! Once I met with Shawn, I understood why -The entire team was very responsive, we got a great deal on a quality unit, no runaround, no unnecessary upselling- just great service, financing options, and the installation was able to be scheduled in my timeline, done right, and they were even able to refer a great handyman to help with patching my wall unit!

Cameron was efficient, friendly, and responsive. He performed maintenance on both upstairs and downstairs HVAC systems, and returned to install two new thermostats.

3 for 3 with Carini Home Services. They installed our HVAC system on 2008 and has been out twice for service calls. Both service calls were scheduled quickly and easily with the service performed with success. The technicians were knowledgeable, friendly and got the job done. Thanks for the heat just before a surprise rain!

I rarely leave 1 star reviews, but I can no longer bite my tongue. We have been very patient, understanding, and polite but now I just feel taken advantage of... and mind you this was a $20k job. This is going on 10 months now...

After purchasing our new home, we decided we needed to get central heat & air. My mom is disabled and has medical conditions and is on certain medications that explicitly warn her to avoid heat/hot weather conditions. So, we made an appointment with Carini after reading great reviews and a positive previous experience with Clint for a gas line fix at our old home.

We signed the proposal for a heat pump and air handler on 12/16 and was told the job could be done by 12/24, if not by NYE. Well, some space and product dimension issues arose and caused a slight delay in the receipt of the unit. Not a big deal. But what was hopefully going to be completed by 12/31 didn't happen until Mid-March.

There was a major lack of communication between the techs and our household and the communication we did receive was always incorrect. We kept being promised a completion date, but it kept changing. At one point, we were even told, "It'll be done Friday, no matter what". And then Friday afternoon, the techs said "See you Monday morning" because it wasn't done. I literally had to email them and ask them to please stop promising us completion dates because it was only causing us disappointment. We never asked for any specific time frames or commitments, they just kept overpromising and under delivering.

Over those 3.5 months I noticed a lot of sloppy and forgetful workmanship including leaving old ducting and garbage under our house even though its removal was part of our agreement, debris left in the return after cutting the hole for it, an unconnected duct, and even leaving the very large return exposed and uncovered while we waited for the custom covers to get in. I had to request a temporary solution, because I was afraid one of our dogs would fall into it. The install failed the initial HERS testing because they forgot to seal the new floor registers.

However, the most frustrating part was when our unit stopped working just 7 months after the install. I called them on a Weds to have it checked out and was told they couldn't come until Monday. I said okay. My dad crawled under the house to check out the unit to see if it was something that could be easily fixed and we discovered that they never installed an air filter and so 7 months of debris and dog hair was covering the coils.

So, I called back to inform them and got someone to come out Thursday. We found out that this lead to the motor breaking and a new one had to be ordered. Because of my mom's medical condition, we went out and purchased a portable AC unit from Home Depot for $347 as we had no idea how long this would take.

I didn't hear from anyone until I reached out Monday and then was scheduled for someone to come out Friday for the motor replacement. We requested reimbursement for the portable ac unit and was asked to just return the unit because they said they would have loaned us one if we had asked. I asked why it wasn't offered and they said because it's only for the elderly and severe conditions. I reminded them that we got central air because of mom's medical condition and it's okay that they didn't remember but it would have been nice if they would have at least asked qualifying questions.

After all of this and a lot more I'm leaving out, the only thing we asked for was that AC reimbursement. I figured they wouldn't oblige, but it was just even more upsetting to learn that they had a plausible temporary solution for us but didn't bother to offer it. They keep telling us that everything that's happened has been "worst case scenario" and I'm floored that they still fall short of providing an average customer service experience for these worst case scenario conditions.

Nothing but amazing things to say about Carini Home Services. The team was thoughtful, experienced, and knowledgable in each interaction. My mother is elderly, and the work was being done in her home. We thought the process of replacing her heating and air system would be daunting. However, they communicated each step of the process, took their time in ensuring her mind was put at ease, and went out of their way to answer any questions we had and provided an array of options. Our main contacts were Azil and John - both so helpful. Many thanks to the incredibly capable team at Carini Home Services.