Compare top-rated contractor providers in Elk Grove. Profiles include verified reviews, service details, and direct contact options.
From $50
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Open 6:00 AM – 10:00 PM
In the heart of Elk Grove, we are Home Services at The Home Depot - your comprehensive home services partner. Specializing in a wide range of trad…
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Ordered a new door to be installed about 4 months ago...... Still not installed :-(
I can't find what I need
Terrible customer service. I ordered custom shades in September and they can't seem to get the order right. I thought they finally fixed my order a month ago and I still haven't heard anything about the delivery and installation. I have called multiple times and left voicemail's and I never receive a call back.This store has the worst customer service that I have ever encountered.
On January 2nd I pre-ordered a custom exterior door with a dog door to replace an existing exterior door that is fully functional, the sole purpose of replacing the door was to have a dog door. On January 9th I paid for the door in full. I set up an installation date after the door was delivered to the Home Depot store on Laguna. I missed half a day of work to accommodate installation on Thursday, January 29th. The installers arrived with a door still in packaging that did not have a dog door. I attempted to call home depot and after being placed on hold for 10 minutes was told the manager was out of the store and no supervisor was available. The associate that answered suggested I install the door anyways and they will contact me to fix the error. I declined and sent the installers back with the door. I received a call later that day about the incident and was told we can arrange compensation after the door was installed. I declined, stating I would take my business elsewhere without knowing compensation for their error prior to the installation. We agreed on $250 after much debate, they attributed the error to the manufacturer although the door was delivered to the store clearly visible even while packaged then picked up by the installer. The door was re-ordered rush but then was called the day it was supposed to be delivered to the store and was told they were unable to rush production due to the custom order. Installation was to be 7-9 am on 2/21 and at 8:45 the installers were not present. Called the installers and left a voicemail. Called the home depot store at 8:50 and was told a manager would call me back, the installers are "running late" and have not picked up the door.. It is currently 9:17 and I have not received a return call.
In short, Home Depot owes me $450 and has owed me that sum for over three months and is currently no longer responding. I was about to cancel my order for a window replacement, when they said they'd pay me $450 back as a customer service credit. I should've known that was a complete utter lie, because after the job finished back in January I still haven't been credited. I've gotten no proactive updates from them, been cordially following up on my own, and now not getting a response back. If you want your money stolen from you, go to Home Depot Job number: F47474347 UPDATE: Don't be fooled by the response from Home Depot. After reaching out, they can't find the customer service credit anymore, failed promises to have their sales rep reach out, failed promises for even the social media rep to reach out. Complete garbage, don't lose your time and money to these people. UPDATE2: After half a year, I finally got my money back. I upgraded from one to two stars for actually completing it, but still low grade for making the overall process incredibly stressful.
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