Ferguson Home

Talked to a lady name Angelina, didn't care to much for her but I wasn't worried or irritated by her. I explained everything I was looking for and want I was needing. She got back to me and didn't have everything we talked about right, when I called the store she was busy and I talked to someone else who gave me the right information, but told me she would have Angelia call me back, which never never did. So when I had to reach back out to her, I kept her know the information she provided wasn't right that I talked to someone else who was able to get me the right info but that because I was dealing with her that I would have to wait for her. She pretty much told me that the info she gave me was correct and if someone else is telling me something different that isnt true that I can just go work with them instead.
I don't understand why she had to be so rude about it. I'm trying to get things figured out and getting the run around. I find that rude and disrespectful especially when I was nice the whole time.
I'd rate her a -3 star if I could, only reason why I did 2 was for the company because I do shop a lot from the home store, and we spend a lot of money there. It's was ridiculous

Friendly people greeted us as we walked in and checked on us a couple of times. Answered our questions! So many sinks to choose from. Lots of styles and materials.

My wife and I have visited the Ferguson Bath, Kitchen & Lighting Gallery in Fresno on three separate occasions while planning a full kitchen remodel for our home. We were prepared to spend over $20,000 on a new high-end refrigerator, among other items--but after our experience, we'll be taking our business elsewhere.

Each time we visited, we were completely ignored. Not once did an employee acknowledge us, say hello, or offer assistance. The staff remained seated behind their desks, focused on their computers, and never even looked up to engage. For a showroom that features premium products and caters to homeowners making significant investments, the complete lack of basic customer service is both surprising and unacceptable.

At this price point, I would expect a much higher standard of professionalism and hospitality. Unfortunately, Ferguson Fresno fell far short. If you're looking for helpful guidance or even just to be treated like a valued customer, I'd suggest looking elsewhere.