Kitchen Remodeler reviews in Fresno, California

Kotenkoff Granite team just left. Carl, our HammerBammer sometime Plumber son said, "Not accustomed to projects going so smoothly. Nicely done all around"

Talked to a lady name Angelina, didn't care to much for her but I wasn't worried or irritated by her. I explained everything I was looking for and want I was needing. She got back to me and didn't have everything we talked about right, when I called the store she was busy and I talked to someone else who gave me the right information, but told me she would have Angelia call me back, which never never did. So when I had to reach back out to her, I kept her know the information she provided wasn't right that I talked to someone else who was able to get me the right info but that because I was dealing with her that I would have to wait for her. She pretty much told me that the info she gave me was correct and if someone else is telling me something different that isnt true that I can just go work with them instead.
I don't understand why she had to be so rude about it. I'm trying to get things figured out and getting the run around. I find that rude and disrespectful especially when I was nice the whole time.
I'd rate her a -3 star if I could, only reason why I did 2 was for the company because I do shop a lot from the home store, and we spend a lot of money there. It's was ridiculous

From start to finish, everyone at Kotenkoff was friendly and helpful! They went above and beyond to deliver a beautiful product. We got 2 quartzite countertops from them and couldn't be happier.

They did a beautiful granite bathroom countertop. The square sink was perfect and also installed matching back plashes! They have a yard that I picked out the material too! It all came together beautifully. I definitely recommend this company.

Friendly people greeted us as we walked in and checked on us a couple of times. Answered our questions! So many sinks to choose from. Lots of styles and materials.

Great company who were very responsive and able to do top notch work in a short time period. I had to bathroom counters done and they look awesome!

I order 2 cabinets. One of the cabinets came without the glass doors. I requested the glass doors and they sent 1ea. I then requested the 2nd door and they refused. They offer a $51 in house credit for my trouble on a $1600 purchase. Unbelievable.

Don't buy anything - they will charge you over 50% of the item's cost to return it. It's despicable.

My wife and I have visited the Ferguson Bath, Kitchen & Lighting Gallery in Fresno on three separate occasions while planning a full kitchen remodel for our home. We were prepared to spend over $20,000 on a new high-end refrigerator, among other items--but after our experience, we'll be taking our business elsewhere.

Each time we visited, we were completely ignored. Not once did an employee acknowledge us, say hello, or offer assistance. The staff remained seated behind their desks, focused on their computers, and never even looked up to engage. For a showroom that features premium products and caters to homeowners making significant investments, the complete lack of basic customer service is both surprising and unacceptable.

At this price point, I would expect a much higher standard of professionalism and hospitality. Unfortunately, Ferguson Fresno fell far short. If you're looking for helpful guidance or even just to be treated like a valued customer, I'd suggest looking elsewhere.

Updated review: I did eventually have a good resolution to this by talking to the showroom manager. She quickly resolved my issue and we ended up with a purchase. The takeaway from this for me is that as a customer, being more proactive in getting my needs met by someone in a higher position at the time is the fairest way towards resolution.

I ordered some lights that turned out to be of poor quality. So I called their return dept & was told that's fine. I received return label instructions via email which I used to return the items in the same condition within two weeks of purchase. How ever I was not refunded in full. When I called & questioned the partial refund, I was told I was charged shipping fees for the return even though their rep who I spoke with initially about it never disclosed to me I would be charged return shipping fees. Also, the return instruction emails they also failed to inform me about any return shipping fees either. Now they are refusing to refund me those return shipping fees which they failed to disclose to me in advance. So they are me ripping off my money. So beware of this unscrupulous business practice by Bed Bath & Beyond. I will never buy anything from this company & am filing a formal complaint with government authorities. .

We were so happy with Ferguson and all their help in our bathroom remodel. A special thank you to William Ward for his experience, kindness, organization, and knowledge.

Amazing Company! Incredible work done on our bathroom floors. We couldn't be happier with them!!! Great family
Owned business.

Our experience has been so negative and needlessly so. Our opinion is that we never should have spent thousands of dollars here when other sellers offer the same products and other sellers stand behind their products. In our experience Ferguson doesn't.

Purchased a refrigerator and I was told that I need to purchase the door handles and a water supply line. I had no choice but to order the door handles through the manufacturer, and bought the water supply line at a local hardware store. But the good thing is I was told I would receive free delivery and installation. Once the refrigerator was delivered, the delivery company removed the refrigerator from the box and pushed the refrigerator into the spot it was going to go into, then left all the cardboard and packing material in the middle of the kitchen stating that they don't take the box and packing materials and they don't appliances. I immediately called Ferguson who confirmed that they don't install, but the delivery service should take the box and materials. The delivery company returned and took the boxes and packing. I wish this was the end of this story, but it's not the refrigerator did come with handles and the water supply line, therefore, I had to return the handles through Ferguson, it been over 2-weeks now and no money returned yet. The water king return a the local hardware store was handles the same day, including getting my money back. While reading the installation directions, it states the refrigerator must be installed by a qualified company representative. Otherwise the warrantee would be void. Wow, this is too much! The Ferguson rep I talked to said she would have the sales rep call me back, but you guessed it, no call back, text or email. Won't be returning to Ferguson.

One of the more challenging home owner obstacles is having your water heater fail beyond repair and suddenly, you become really aware about how much we rely on hot water coming out of the shower or kitchen sink.
It's a ton of stress not knowing what to do or who to turn to for getting beyond the challenge.
My luck changed for the better when our plumber Scott advised me to purchase a great water heater they have at Fergusons.
So I called Fergusons and reached Cathy who was really helpful in finding the Water Heater specified by my plumber and set up an account for me to purchase it. This took stress off me knowing we're actually moving on a fix, I'm talking to somebody that cares we don't have a water heater and she coached me how to go in to Fergusons, what to say, she gave me an account number to use and everything she told me to do was 100% correct when I went in to meet Matt, who was equally caring, knew his business and helped me complete the payment and delivery process and even took the initiative to find somebody that could deliver the unit on a short lead time.
All of what I'm saying in appreciation is multiplied by 10 because I was in a tough spot, the 2 Ferguson Employees I worked with were totally concern of my dilemma, they knew their jobs, they were helpful in explaining all aspects of my purchase to help reinforce their credibility and let me go home feeling like I was given awesome level of quality in product and customer service at a reasonable cost.
Value = Quality / Price
I have a great plumber in Scott and a wonderful supplier in Ferguson.

My microwave went out within the first 2 weeks of having it but that's not why it's 1 star. They took the broken one with the frame connected to it, and were going to come back with a new one once the electricians tightened up the wiring. That happened. Then I called here to get an appointment set up. They came and told me oh there's supposed to be a frame piece to put the microwave on, we'll figure it out and come back. I said no worries! Then I called to set up an appointment. I did that, another two guys came ready to install the microwave. AGAIN no frame and they made it seem like I lost it. Then I called and lady on the phone said yeah the first guys said they left the whole frame set with the woman at the house. I said no. The lady on the phone basically made it seem like my wife somehow lost this big frame piece and was rude about it. I emailed and called higher up people. Nothing happened. Then I thought to check my camera at the exact date and time... thank god I did. It got this guy walking out with the frame connected to the microwave and I emailed the picture. They finally replaced my damn microwave. I was out of a microwave for two months because of this lying dude. If this is you lmk. Blaming us saying we lost our frame, making us not have a microwave for two months. Hit me up.

Installed beautiful granite and a backsplash for me. The design on the granite was cut perfectly to accent the special parts of the granite. The men that came to install were very kind and cleaned up so well when they left. Owner Mark also communicated so well with me and I never felt out of the loop. Highly recommend.

Ferguson's showroom staff have to be the least helpful group of sales associates I have ever encountered. They treat customers as an inconvenience.

I received a towel warmer from this place as a gift. I tried to return it or get a credit to keep the money in the store and this place wasn't having it without a gift receipt.
That's how you treat your customers who have been shopping at your store for years? Wow
I won't be shopping here anymore.

Mark and his team are fantastic. we picked the quartz and they had it cut and installed in our bathroom within days! Beautiful workmanship and very professional.