Window Installation reviews in Fresno, California

William was excellent and the windows look amazing. We need more windows put in and I will definitely use this company again.

Received an unsolicited telephone call from Northwest Exteriors asking questions about the home like we were long lost friends. He mentioned replacement windows blah blaj blah and I told the guy, No thanks, I'm not interested and he continued to ask questions. I repeated No thanks, I'm not interested and he says, Thats not what I asked. I terminated the phone call. Why would I ever do business with this company? Beware folks.

This was definitely a great decision to go with NW exteriors, the salesman Steve Novella really explained everything thoroughly, delivered great products and the installation team was fantastic. Very happy with the whole process and they're very competitive as well.

I had an extremely long wait from ordering my patio cover until it was finally installed. I was never contacted about the status of my order and finally had to pull strings and have a manager that I know look into things. Once the ball got rolling, all was well until the city contacted me about an incomplete permit. Next time I will use a different company that is able to put the business pieces together along with the aluminum.

Rant of the Day:

When some says "Hi I need to get my sliding glass window replaced, it broke last night"

Don't reply:

--Is there a Mrs. there?

Excuse me?

--Is there a lady of the house as well?

Um, I'm married, but what does that have to do with getting my sliding glass window replaced?

--It's company policy that we have both owners of the house present when we do a presentation.

Huh?? We need a window fixed.

--Well we need both people on the deed to be present. What time would you like to set an appointment.

--(is this guy kidding me). Listen fella, I have a broken sliding glass window here, and I'd like it replaced, I'm the owner of the house...I don't need a demonstration or a sales pitch. I'm paying cash and I'd like to get it done asap. I'm home today and I was hoping to get the process started right away.

But we still need your wife with you.

[Click]

Are these guys retarded? Who trains their staff to talk this way.

Let me retrain you:

1. Establish the problem
2. Get contact info in case of disconnect
3. If I called earlier, don't lose my info and randomly call the first person with a J in their name.
4. Put someone on the phone who can assist a customer with their problem.
5. ...and will listen.
6. Then see what the customer would like to do: estimate, quote, visitation.

Adios, I'm going to find some professionals, not some salesman and a disorganized corporate front office.

Good security door, impressive quality, good customer service. Fair price and adds peace of mind. We can open the front door and let in the breeze. Great financing options and the company keeps in touch after the sale 👌

I was so happy with our experience with Northwest Exteriors. We had all windows replaced in our home. What a difference in quality. We are very satisfied and extremely happy with our choice.

Pat came and did an excellent job putting in the New Front Door which is absolutely Beautiful! Thank you very much!

The windows installed were Del Mar by Anlin. The windows are beautiful and highly recommend them. Unfortunately, the process after signing the contract is where my distaste began.

8-31-20 Agreed to terms to begin installation on 10-26-20. I called prior to verify Northwest would be arriving. They said they could not make it then and rescheduled to 11-09-20. Then they called back later to schedule for 11-10-20 or 11-11-20. They settled on 11-10-20 and would conclude on 11-11-20.

One week prior to their scheduled arrival, I received a call from Northwest asking to reschedule again, because they fell behind on another job. I said it was unacceptable and they said they could still work our job in and would reschedule someone else.

On 11-10-20 One associate arrived and was looking over my home. When I came out to greet him, he explained that he would be unable to install the windows on his own. I agreed, but asked why it was only him. He said his partner's truck broke down and could not get there. As he was leaving I explained to him that I would be coming at Northwest with legal action if they continued to treat this situation so lightly. A couple of hours later and several threatening calls, the associate returned with another partner and installed two of the 10 windows. They said said they could return the next day to complete the job. The original sales person promised the job would be competed in one day.

11-11-20 two Northwest associates arrived to complete the window installations and they did. However, they were hired to also replace the window trim surrounding eight of the windows. They asked if they could return to complete the job on 11-20-20. I felt I had no other choice. Unfortunately, when the time came to do so, they installed only a portion of the trim, because the associates that measured the areas twice, did not measure properly and had to reorder the correct size trim. Of course, Thanksgiving was the following week and they wouldn't come then.

By now, I gave up on keeping track of when they were coming back. They eventually returned in December to hopefully finish their work. Of course, they did not. The associates arrived and replaced the "irregular" sized trim fairly quickly. They cleaned everything up and loaded their trucks. When I walked out to inspect their work, a whole piece of trim was missing and exposed the wood to my home. The associate explained the arcs were too tough to cut on-site and needed to take back and use as a template to cut them properly. When I asked when they would be returning, they said they didn't know. I asked for them to put the trim back and when they did find out, return and take the arc for the cut.

January 5th, 2021 - Northwest finally returned to complete the job.

February 10th I had to have Northwest return to fix a glue job. Nothing serious, but just lucky, I am working from home, because of Covid. For all the inconveniences, Northwest could have handled the situation better. More so if I had to take time off work to be here.

Again, we love the windows. Our neighbors and friends like them as well. But I warn everyone of the long episode of inconveniences we went through to get this job complete.

Beautiful locally made windows, and great service as well. We changed out about half of our windows, and will be changing the rest soon. They made the process easy, and the house is so comfortable now.

I had windows installed, and went to paint the trim and noticed one side of the windows were inside the window frame, and the other side outside the window frame, resting on the trim. I called, and got no contact after the initial contact, for almost a week, so I contacted them again. The following Wednesday Hector came out to check the windows, and concluded the problem was due to my window frames.

I am not an expert on windows, but, if the windows had been measured correctly, wouldn't they have fit inside the window frame???

He just left, but it would appear they are not going to do anything to correct the problem. I will update my review if something changes I will up date my review.

8/8/19 They wanted to pull one window first to try to determine what the problem was. After pulling the window it was determined that the window frame was am issue, so they installed a new frame and trimmed the vinyl to fit within the frame. They finally can and finished installing the other 3 frames today They, also reinstalled some vinyl trim, and some screen that was split, I believe, by the painters when they pressure washed the house. Once they show up they did a very professional job correcting the problems, and they do provide a life time warranty. The windows have proven to be very energy efficient.

t

I have had dealings with Ruth from Northwest Exteriors for 2 jobs. I cannot stress enough how delightful she is as well as being professional and knowing her job. The workers who have come out to do my 2 security doors have been professional, fast, and efficient. I have had nothing to complain about. I would recommend Northwest without any hesitation at all. Great company!

The team was on time and quick. I had 4 sliders and 4 windows. One window was a picture window and I knew it was going to be the problem child. I tried for a over a week to get contractors out to replace some of the rot. I was panicked when I couldn’t find anyone and no one would respond. The company said they will ask their installers if they could do, but it would be a separate job. They definitely came through for me. They would have had it all done in one day if it weren’t for the big window. Great crew.

We put off our front door replacement project for as long as possible because it was so daunting. We had three companies come out for estimates, and the whole experience with James at Northwest was head and shoulders above all the rest. He was knowledgeable, helpful, and thorough. We got the quote on the spot and got the ball rolling because it seemed to be a no brainer to go with Northwest. Everything went like clockwork, from ordering to scheduling, to installation. The installers came this morning and finished in record time, doing a beautiful and professional job. We absolutely love our new front door and give Northwest Exteriors our highest recommendation.

Had a great experience with them got 4 windows done price was reasonable not the cheapest not the most expensive the anlin windows are top quality with a great warranty. Only thing I really didn’t like was the wait witch was about 3 months. I would recommend them to family friends and would work with them again.

The windows look great and the house is warmer. The crew was great! Friendly, positive, and did a great job on cleanup. Love the father & son team. What more can you ask for. Oh, by the way, give your sales guy, Steve Novella, a high five for me. He gave me good advice on my future projects. Thank you. Linda Nairn Fresno, CA

Jason & Tim were awesome installers! They were very polite, quick & efficient. I’m so happy we made the decision to finally get new windows.

We recently had new windows added to our master bathroom. Northwest Exteriors had to complete a job that was previously started by another company and did it effortlessly. Additionally, the new window ordered and installed was perfect and looks great!

This company guarantees 1 yr warranty with their installation & any discrepancy. All I've gotten ws the runaround on the phone & trying to get someone to come out.

Had I known the decieptfulness of this company, I would hv gone with another company that is honest! & stands by what they guarantee.

Shame on NORTH WEST !
I will nvr go with them agn.

Hopefully some others might think about going with this company.

Pat and Darrin from Northwest were right on time the morning of my installation done to my house. These two guys were very professional and personable. They knew their jobs very well. I’m very satisfied with the work and would recommend Northwest to anyone interested in home improvements.

Had 9 windows installed by Berry, Emma and Devin the other day and the work was fast and professional. They did not stop except for lunch and completed the job faster than I expected. Install was done and windows look great in the house. Any questions I had during the installation were completed without me having to ask about the things I spotted. Great service and crew