Plumbing reviews in Gardena, California

Great place to find water heater parts.

Very honest company to deal with for hot water heater repair.

This place is a joke and a total ripoff! Pay a local plumber that can actually honor their work beyond a single month and that actually does “customer service”! Unreal

Great service. Timely arrival, quick appointment time for an emergency visit. Very professional and friendly employees. Only downside is they don't work with tankless water heaters, hope they can add them soon.

General installation was recommended to me by a plumber from a different company. The repair person was at our home in the specified time and was very diligent in his diagnosis. He was knowledgeable, and efficient. He advised us on other upgrades that we should consider, but did not push us at all.
GREAT JOB!
Carl

Took off work 3 times total for this company to send someone one time to work. Contracted through property management company.

1st day: No call, no show. Called office, and was apologized to. Person on phone said it was their fault and they would send someone the next day.

2nd day: Technician showed up to test water heater. Asked me (tenant) to sign paperwork stating I would pay the service fee before starting work. I stated it was my property management company's responsibility to cover the costs. He hesitated, I called my plumber, who set up the appointment, to confirm with General Installation's tech that work could begin. My understanding was that was confirmed, but I was asked to sign for liability again after the call. I declined.

Their technician called his company, and then told me that he couldn't start work without me signing for a service fee.

I called my plumber again and he said he would be on his way. I relayed this to General Installation's technician, but he got in his car and drove away, saying he would be "somewhere else."

Incredibly unprofessional to leave within 10 minutes of a call that was supposed to happen the day before.

3rd day: After my plumber spoke with them again, they finally sent someone out who tested my water heater. He was courteous and professional.

A very unpleasant and unprofessional company to deal with. I missed three days of work to do what should have taken one day. I would not use them again, and I don't recommend anyone else does either.

My wife & I were very pleasantly surprised by their Nordstrom type service on a repair. Tyler took the time to inform us that the repair may be covered under recall so there's no charge to our family. We got a text w the technician's photo so we knew who was coming w the ETA. First class gents - a rare rose amongst many thorns. We're looking forward to bringing them back!

They came out to replace the gas valve control on our water heater as per recommendation from the manufacturer, Rheem. A few weeks later, it went out again. I called again, and they again got on the phone with Rheem. They recommended again replacing the gas valve control and also a tank sensor. When the parts arrived, they came out again to replace the parts. We have been good ever since. The 2nd visit was N/C since it was under the 30 day labor warranty. Quick, no nonsense service

We received their contact as an authorized Rheem service provider for our water heater and we called them to have the faulty gas valve replaced.

We called mid August 2023 and they came to replace the gas valve. After about 50 days, mid October, the water heater signaled again a faulty gas valve and we called them to get it checked. They came back and charged us again for the diagnostic and 199$ to change the faulty gas valve. The part was under warranty but their job wasn’t, since it was over their 30 days threshold.

Mid November, after 39 days from their last visit, the water heater indicated again, for the 3rd time, a faulty gas valve. When I called them I was told they would have charged for the 3rd time the full tariff to come check the water heater since it was after 30 days.

They claimed “it’s not their problem” since they “didn’t make the water heater” so I wander why Rheem recommends them as an authorized service provider and if they checked the water heather at all when they came here before.

Avoid this company. They do not stand behind their (poor) work and try to keep charging customers extra fees.

Noe is exceptional and I can't recommend him highly enough! From the moment he arrived, his professionalism and expertise were immediately apparent. He arrived prepared with all the necessary equipment and took the time to thoroughly explain every step of the process. I could tell he knew exactly what he was doing. Not only that, but he was incredibly patient in answering all my questions. His attitude was amazing—so positive and approachable. Not only did he resolve all of my problems, but he also followed up afterward to ensure everything was still running smoothly.

Very courteous and helpful. They got someone out here same day (December 23rd) who was able to fix a clogged vent on our Rheem

Technician was friendly and professional. He clearly explained what needed to be done and explained options and costs. The work was completed within the estimated time and the work was high quality.

Alejandro was great - fast, efficient and professional. He made sure to walk us through each step of the water heater installation process and explained each and every expense.

Excellent service. They were punctual, professional, and very easy to work with. Quentin did an amazing job — courteous, skilled, and efficient. Couldn’t ask for better service!

Quentin was extremely knowledgeable and happy to answer all my questions to my satisfaction. His work was clean and thorough.
My experience with FWH through the whole process was excellent and exceptional.

STAY AWAY FROM THIS COMPANY.
The name “Fast Water Heater” feels like a joke after my experience.

For the first appointment, I received a text during the scheduled window saying the technician was running late, followed shortly by a complete cancellation. After rescheduling, the technician finally came but told me I needed to order the part required for the repair.

Once the part arrived, I scheduled another appointment — and again, during the designated window, I was told he was running late, followed by yet another full cancellation. When I tried calling to reschedule, I was left on hold for over 15 minutes before giving up. Eventually, after calling the technician directly, someone from the company reached out to reschedule.

When the technician arrived for the next appointment, things got worse. He pulled up with music blasting from his truck, was dressed in an undershirt, and had no idea where the water heater was, even though this was a follow-up visit. After I showed him the location, he admitted he didn’t know how to replace the part he was sent for and then left. Instead of apologizing, he falsely claimed that I asked him to leave because I had another appointment. This was completely untrue, and the entire interaction, including his inappropriate language, was recorded on camera.

Use absolutely any other company. This was one of the most unprofessional service experiences I’ve ever had. (Zero stars if possible)

We were very happy with our water heater replacement. The technician was very informative and professional. And he went through the steps to teach us how to make sure we know how to maintain our new water heater. Great experience!

I was concerned initially due to communications. Many texts, emails and phone messages , more than necessary. On the day of my service at 8am, I received a phone message that the crew would be delayed until1-5pm, from an original 9am-12pm. The job was somewhat costlier than I was led to believe. However, the work was completed without issues and fairly promptly. The quality if work was good and the crew was conscientious.

Don't trust this company. We had a small fix done and we have been haunted ever since. Tries to mention they charged someone else who isnt me and they are double charging due to the confusion. Intense calling and texts to the wrong biller trying to get more out of someone who isn't the customer but was just home in my place. They mentioned to me the crazy amount they spend to get signatures on their mail coming in. Do not trust, use or even look the way of this water heater company. NOT WORTH THE 20 PART FOR THIS HASSLE

My water kept turning yellow no matter how much I flushed it.

I had the pleasure of having James replace my old water heater. I couldn’t be more satisfied with the service he provided. From start to finish, James was exceptional in every aspect.

His communication was excellent; he kept me informed at every step of the process and his transparency made me feel confident that the job was in good hands.

I highly recommend James for any water heater services from Fast Water Heater Company. His skills and professionalism are top notch.