HVAC reviews in Irvine, California

We had an appointment on a Friday. I could not be home. Hence, my wife called them on Thursday to let them know that I CANNOT be reached and to call her b/c it will be her home anyway. Well, they didn't even get that right. The tech asserted that there was nothing wrong (although the AC would not cool as efficiently as it did the last time it was charged with Freon). Also, I tried talking to the guy on the phone to explain what the issue with the thermostat was. He just kept talking over me. I got frustrated and he actually told my wife he couldn't talk to me. Per my wife, he was not polite at all and was very hard to understand. Will not be calling this company.

Metropolitan heating and air contacted me via American home shield when I had a furnace issue. I quickly got a response from them. They set me up with an appointment with a 3 hour window the following day. There technician, Adam messaged me 20 minutes before he arrived. He was very professsional, diagnosed the problem and had my issue fixed in less than 30 minutes. Great experience

The technician seemed pretty friendly at first but were numerous issues we wanted checked out including ducts not receiving air, air quality poor, temps not reached, fan abruptly shutting off. Tech ignored most queries and abruptly stated midway his routine it "wasn't even worth to look at it further", seemed odd.

I being polite, presumed it meant it was so abundantly obvious he clearly knew the issue already from a 3 minute inspection instead of looking at all parts. And suddenly he kept insisting we needed a new pair of units without checking the fan, ducts, compressor, or capacitators and lines and inside the house! He just fixated and kept remarking on the exterior condenser coils looking worn (my limited powers don't control weather)

He conveniently omits his findings and avoids stating any issue to remedy/repair- or giving a summary report- anything. Instead he just kept insisting we needed a new pair of units due to their age and normal wear/tear. In his report sent to the company it says old condenser coil were destroyed by non-existent sprinklers. Convenient. Waste of 100 bucks, have to pay again to get a real HVAC company to fully check all the parts and issues.

Would never hire, even if through warranty demand to get some other company.

Adam was an excellent Technician and very efficient and thorough. The service was fast and I am pleased to have air again.

AHS sent them to me. Our AC broke down during a heat wave (don't they all:) We were leaving for vacation, but would be leaving our sons behind. They worked with us to schedule an appt. In a timely manner. Nass showed up on time, was very professional and quick to resolve the problem. He also saw a spot on our Ac that needed added screws to keep the cool air from escaping. He not only repaired our problem, but did the extra touches to make our AC run as smoothly as possible. Very satisfied. I recommend this company.

Air conditioning went out during the 90+ degree heatwave late on a Wednesday night. Called our home insurance and the contractor they assigned me to wasn't available for 8 days due to backlog. I called on Thursday and asked the insurance to assign me another and they hooked me up with Adam at Metropolitan. He called immediately and said he could be at my house in 30 minutes. True to his word he arrived with a mask and socially distanced. Very professional and in less than 20 minutes he replaced my capacitator and air conditioning was keeping our family cool. Murphy's law, my thermostat randomly went out two days later and on a whim texted Adam to see if he could address the issue and he immediately texted back late on a Sunday night and said he would come out the next day. I can't recall any service I have had that was this responsive, respectful, and reliable. Ask for Adam, you won't be disappointed.

If I could give zero stars I would. I have a Home Warranty Policy and had them come out to look at our AC unit. They replaced a small part and took my $100. Two days later the AC unit isn't working. Called several times and they promised to get back to me. A week later they tell me they won't come out, even though I have confirmation from Home Warranty Company there is an open working order. I asked about my $100 and she said too bad.

Run for the hills!!

HORRIBLE EXPERIENCE!!!
The technician who came first time told that I have to just replace filter, no other issue was detected which was a lie in first place. Just because I did not want to purchase an over priced filter ($150) from them they did not want to fix anything else, from Lowes I got it for $24.
However, after I replaced the filter, as I expected, that did not fix the AC, then second technician arrived after 15 days (after repeated followup). This time the technician checked thoroughly and found out the faulty coil which needed to be replaced. I asked him specifically about refrigerant and he said that it has no issue, it is still full. Later when they submitted the report to my home warranty company it was reported that 8lb refrigerant needs to be added costing $1040. This is such an outright lie and hurting the customer.
I am never going back to this company again, my home warranty company now assigned a 2nd vendor.
I waited entire summer to get my AC fixed but this vendor completely RUINED MY SUMMER! SO FRUSTRATED!!

Run, just run. Without a doubt this is the worst company I have ever dealt with. I would give them negative stars if at all possible. Check my profile - I love giving positive reviews to companies that deserve them.
The fan on my ac unit stopped blowing. I called my home warranty and they sent out Metropolitan. We had to wait a few days for an open appointment, which was fine, and they seemed to fix things but the next day the problem was back. Repeat this FIVE TIMES and we are still without a working ac unit, 3 weeks later. Plus, due to this company being incompetent and not figuring out the problem - we have thousands of dollars of water damage from the leaking ac unit. Please do yourself a favor and if you get assigned this company through your home warranty, refuse their service and ask for another company to be sent out. The problem still is not fixed but the home warranty has decided to send us another company, one which will hopefully be able to do their jobs properly. This company should not be in service - just horrible!

The service from Metropolitan Heating & Air Conditioning was EXCELLENT! Adam was on time, very professional, and most of all solved our problem-got the air conditioner to work immediately. I highly recommend them!

Both my experiences with Metro have been great. Adam is really awesome. Professional and courteous! Within 4 months I had two different problems w my AC. They came out the day after I called. It was 108 degrees in Irvine last week when my AC failed. So they were really busy, but they expedited my service. Thank you Metropolitan.

We just had Adam out to fix our Air Conditioner through AHS. Our time window for service was between 10-2. He arrived at 10:20, was professional, courteous and polite. He diagnosed the problem with in 15 minutes. Repaired the capacitor and now the unit works once again. I was so hesitant after reading the reviews, but am pleasantly surprised that all seems to have gone well and fingers crossed my air conditioner will work great this summer.

I recently had the pleasure of hiring Metropolitan Heating and Air Conditioning to diagnose and fix an issue with my home's heating and cooling system, and I couldn't be more impressed with their service. From start to finish, they exceeded my expectations in every way possible.

From the moment I contacted them, their customer service was top-notch. The person I spoke with on the phone was friendly, knowledgeable, and genuinely concerned about my comfort and the issue at hand. They promptly scheduled a service call that was convenient for me.

When the technician arrived at my home, they were punctual and professional. They took the time to explain the diagnostic process to me and listened carefully to any concerns I had. Their expertise was evident as they methodically examined my HVAC system, identifying the root cause of the problem.

What truly set Metropolitan Heating and Air Conditioning apart was their commitment to transparency. They provided a detailed explanation of the issue, including the necessary repairs and cost estimates, ensuring that I understood every step of the process. There were no hidden fees or surprises, which gave me peace of mind.

The repair work itself was nothing short of exceptional. The technician worked efficiently and with great precision. They used high-quality replacement parts, and their workmanship was impeccable. My HVAC system was up and running again in no time, and the difference in performance was immediately noticeable.

Moreover, I was impressed by their commitment to cleanliness. They left my home just as they found it, with no mess or debris to clean up afterward. It was a hassle-free experience from start to finish.

To sum it up, Metropolitan Heating and Air Conditioning is a company that goes above and beyond to deliver outstanding HVAC services. Their friendly and skilled technicians, transparent pricing, and commitment to customer satisfaction make them a true standout in the industry. I wholeheartedly recommend Metropolitan Heating and Air Conditioning to anyone in need of HVAC repairs or services. They have earned my trust and gratitude, and I will undoubtedly turn to them for any future HVAC needs. Thank you, Metropolitan Heating and Air Conditioning, for making my home comfortable again!

Metropolitan heating and air conditioning installed a new AC system in our home in mission viejo. We found their pricing to be fair having explored several quotes and options. Installation went smooth and clean! Their scheduling system was precise and Nas was on time. The team was always friendly, informative and respectful. We have no doubts about highly recommending their service to anyone.

My AC stopped working. Previous technician from another company stated I need to instal a new AC and that is going to cost me over 15 thousands! Adam came to the rescue and he fixed my AC in less than 20 minutes. He was able to diagnose the issue quickly. He had the parts in his van. Adam is very friendly, accommodating and very efficient. I highly recommande Metropolitan heating and AC. Thank you for helping me!

We recently had the chance to work with Metropolitan Heating and Air Conditioning for the replacement of a gas furnace and evaporator coil in our home, and we are beyond impressed with the level of professionalism and expertise they demonstrated throughout the entire process.

Despite encountering numerous challenges with our American Home Shield insurance, Metropolitan remained persistent in their commitment to delivering great service. From the initial consultation to the completion of the installation, Adam and Chuck were dedicated to making sure we were able to get our furnace replaced. We are now enjoying the benefits of a having a warm home once again!

I was taken back reading the terrible reviews regarding this company, as they have been terrific. Our AC went out and our insurance sent Metropolitan Air out to fix the issue. We have a smart home and not the easiest house to diagnose, but they found our problem and fixed it. They kept in communication with us and were very honest and fair. Daniel was extremely professional and the customer service that helped us schedule were also great. Unfortunately our insurance wouldn't cover our wiring problem, but we are happy to have it fixed. I would recommend them to anyone experiencing an AC issue. They really know what they are doing and their customer service is great.

Adam was very professional. He Fixed my AC in five minutes. I’m very happy.

We had a fantastic experience with Metropolitan. Our tech, Adam was very knowledgeable, friendly, and quickly diagnosed and resolved our issue. Can't recommend them enough.

Adam was courteous, knowledgeable, and efficient with his work. He completed the task and resolved the issue. We’d recommend his expertise to others having similar A/C issues.

Quick dispatch and diagnosis with honest professionals! Adam was very helpful in assisting me with fixing my AC just in time for summer. I would HIGHLY recommend this company!