Reviews of local pros in Madera, California

I bought a brand new A/C system 7 years ago from Brian's Heating&Cooling. It has worked perfectly and they install quickly. A part went out 2 days ago, and even in this mad heat, they got here in 2 days! My service man was Tony and he is absolutely fabulous, kind, and very experienced. He was in-and-out within 30 minutes and I had cool air again. My parents also go through Brian's heating and cooling and they've never regretted it as well. I bought a service plan for a year so they will maintain my heater and AC and give me notifications when it is due. By getting the service plan you also get 15% off parts and your visit is $20 less than it would be normally. No doubt that I would highly recommend Brian's heating and cooling for your needs.

Unfortunately, our air conditioner wasn’t working correctly so we called Brian’s Heating and Cooling to see if they could help.

A technician came out and the old York unit we had was leaking freon. After discussing the options we chose to replace our unit.

Of course as things work out our appointment was for the hottest days of this year so far.

From start to finish I was very impressed with the courtesy and professionalism of everyone I had contact with.

I was impressed with the two technicians who installed our new unit, both were professional and courteous, and they showed up at the time they said they would be here. They explained everything they needed to do and about how long it would take to get it done.

I would highly recommend Brian’s Heating and Air, they did and outstanding job.

**If your angle of your house looks like mine and you don't have a platform, don't waste your time**
Set up appointment to get my AC unit cleaned. Waited a week for an appointment. Service guy was on time. Guy went to look at ac unit, got out his ladder, set up his hose. I was doing maintenance on my pool. And he stated he would recommend I get a platform due to the angle of my roof, he stated he would still do it, but he would really recommend one. I was going to sign up for their twice a year maintenance for 180.00. So, I asked are they going to have an issue in the future visits if I don't have a platform. He stated they would just keep recommending it, but it is up to the worker feeling safe. I advised that if I spent the money on a platform, I wouldn't have a use for a professional and I would just wash it myself. He said he was going to call the shop for recommendation. Then came back and said he doesn't feel safe, won't do the job.

I don't want someone on my roof who doesn't feel comfortable. If that is the case so be it (kind of odd because the job is mainly on roofs and you should have the appropriate equipment for your job), but I really do feel when I stated that I'm not going to spend 500 plus on a platform installation in the future that it was decided between technician and the shop to not do the job. Big waste of time called new company that requested this picture of the unit to make sure they weren't wasting my time and theirs. Technician saw no issue with the angle and it was 179 for the same deal, but I got to wait another week now due to either this companies unpreparedness to do their job, or lack of ability to future upsell me?

**Update**
The owner's response tells a lot about the company and I'm truly happy I’m not doing business with him.

So, let me respond.... you state it is law to have a ladder and a platform on my roof? Well due to the house recently being purchased please note it passed all inspections, and it was not required. If it was in violation the home loan would of never went through without it being fixed (like other items that were during the purchase).

As far as the condition of my roof its still under certification with an actual roofing company (not an ac company) from the purchase so I don't really understand how your opinion in that matter is valid.

Now as far as the safety of your employees, I think it's neat that you don't provide your employees with roof hooks or safety harnesses, but I'm the one not concerned with your employee's safety.

It's a very honest review letting people know if they have some angle to their roof and no platform to not waste their time or yours. Just as your time is worth money, your customers time is worth money.

I'm glad you're good with taking this bad review, it's honest, and honest reviews should be accepted by the business's, it's up to you to be better. I hope in the future you learn to read reviews and think if possibly you could improve the way you do business, instead of getting mad and trying to blame anything but yourself.

P.S. If you would have installed the system, it would of never been done due to lack proper equipment to finish the job.

Completely Satisfied New Customer. As I was looking for a new air conditioner and furnace system to replace my 25 years old Carrier AC, I learned Lennox is a top tier brand. I then contacted several locally owned reputable companies. Brian’s Heating and Cooling Inc gave me the best presentation, no high pressure sales, and recommended the mid-range products: Elite EL18XCV AC and Signature Collection SL280 variable-speed gas furnace with the latest Ecobee thermostat Alexa voice control. Two other companies gave me a $1500 and $3200 higher written quote prices for the exact same models. One company claimed a PG&E energy rebate. I contacted PG&E. There is no rebate. Needless to say, this company gave me a dishonest presentation. I am a 28 years Costco member. Thinking Costco can give the best deal with 10% money back. It turned out that contractor quote me $3200 higher even after the 10% money back. I am disappointed with the Costco’s Lennox deal. On the day of the installation, a team of four-member crew spent two days to remove and install the new system as scheduled. They are professional, knowledgeable, and attentive to the customer concerns noting the COVID environment. Throughout the process, the office contacted me to schedule, confirm the scheduling, and follow up. I am completely satisfied with their service. It is the after installed review and quick follow up that I am particularly impress with Brian’s Heating & Cooling. The company’s owner, Brian Padilla, was onsite twice to inspect the installation and to make sure everything is taking care of to this customer complete satisfaction. He and his team earned my 5 stars rating for sales, install, and service. I could not be happier with this locally owned reputable company for my AC need in years to come. To those of you out there looking for an excellent air condition and heating company, Brian’s Heating & Cooling Inc is the one. Get your quote from others. Then you will end up selecting this GREAT company.

Overall great experience. I submitted a request online and within a few minutes I received a call from Kimberly. She had a service technician come out same day and diagnose my HVAC. From the time I submitted the online form to having a service technician at my front door was no more than 2 hours tops. Ivan was great, he explained what the issue with my unit was and provided me with possible solutions.

Overall very professional, customer service was top tier. I will definitely be reaching out to Brian's Heating & Cooling Inc for all things HVAC.

Great people! They handle all of our HVAC maintenance, and installed our tankless water heater. Glad to have met Brian, and looking forward to working with him and his team for a long time.

I called first thing this morning and Kim helped me out and made me feel better about my heater not working. She had a technician at my house within the hour and he resolved the issue quickly. Hands down the best customer service I have had.

Muy buen trabajo , muchas gracias

Exelente atención no dudó en recomendar sus servicios

Exelente equipo de trabajo, muy acertados es sus diagnósticos y los costos muy accesibles con planes de mantenimiento muy económicos .

Great work !! Smart, professional, honest and reasonable.

Amazing service, same day appointment and didnt waste any of our time. Pricing is honest and the technician was friendly and professional. Definitely will be using again and i recommend them!

We have a management company and we only use alpha. Love the work and customer service given. Each unit they attend to of ours is throughly checked and diagnosis is explained clearly. I am always happy with their work and know the job gets done. Will always recommend and know they will take care of me and the referrals I send.

Very good and good communication

Very good experience .and affordable price

Professional knowledgeable and quick service., highly recommend.

There fast know what there talking about and fully explain what the problem is and explain how there going to fix

Very efficient and thorough service. Great service! Would highly recommend!!

Good response time, professional and detailed customer service.

Very reliable service. Fast and prompt attention to my heating issue.

Great customer service skills very efficient in time. Knowledgeable about what they are doing.