HVAC reviews in Malibu, California

Malibu Heating & Cooling Service consistently delivers exceptional, professional HVAC services. We were especially grateful when Jerome came to service our HVAC system recently. Jerome exhibited extreme professionalism and was exceptionally courteous to our family. He patiently explained all the processes he was performing and educated us on the significance of various parts and conditions of our HVAC system and thermostat. Jerome's expertise and approachable nature are reasons why we would gladly welcome him back for any future HVAC needs. We would highly recommend their services to anyone in Malibu in need of reliable HVAC maintenance.

malibu heating & cooling service was recommended to me. after i contacted them, they were able to provide me a quote the same day. i let them know that i was expecting other companies, and they informed me that they provided price matching. since they were professional and had a lot of knowledge about how to avoid recurring problems with the new furnace, i decided to go with them. from santiago to curtis, the installer, i'm really glad i chose this company. they are accommodating and professional.

A big thanks to Curtis and Blake from Malibu Heating & Cooling Service for installing my ductless AC system in my Malibu home. They demonstrated deep knowledge in AC repairs and made the process comprehensible. They included me in decision-making, respecting my preferences while adhering to the guidelines for installation. After the installation, Curtis and Blake tidied up everything, instructed me on how to operate the thermostat, and tested the unit to ensure it was functioning as promised. I appreciate their professional service.

my wife and i woke up on a saturday morning to hear our furnace making a loud squealing noise, but at least it was still running. it was super cold outside. we called around to a few places and left voicemails, including malibu heating & cooling service. santiago got back to us quickly and said he could be at our place within an hour. he showed up right on time, figured out what was wrong, and explained that a part needed to be replaced. since it was the weekend, the warehouse with the part was closed, and getting it right away would cost extra. santiago suggested a temporary fix to keep our heater working until monday, so we could avoid extra charges and not pay weekend rates. his fix worked really well. on monday, another tech came out as planned and put in the new part, and now our furnace works perfectly. we would for sure use them again and recommend their heater repair service to anyone!

malibu heating & cooling service is a highly skilled and competitively priced heater repair team. they deployed four technicians, including jerome and curtis, to ensure the task was done right. they were extremely professional and successfully completed our heater and air conditioning replacement to my liking. as i made specific choices for my products, they suggested the best equipment suitable for our house's size, without pushing or proposing unnecessary items just to boost their earnings. this is a common practice i noticed among many other companies i had sought estimates from. the team at malibu heating & cooling service was incredibly responsive, instilling confidence in me throughout the entire process that i had made the right choice. i am very grateful for their exceptional service.

My encounter with Malibu Heating & Cooling Service was one of the best I've ever had. Santiago arrived just a few hours after I notified him about my hvac system breakdown. Once he and his colleague, Blake, were here, they demonstrated professionalism and efficiency. Most importantly, they were honest and transparent, which I greatly appreciated.

my mom uses this company for ac repair and she really likes them. they have top notch customer service and she always says, 'i recommend them to anyone.' when her ac unit broke down, they came out quick and by the next day they were already putting in a brand new system. they made time for her even though they were busy! they're even handling all the rebate paperwork for her. i was also happy with how much time santiago spent explaining all the different ac models and options without rushing or trying to push more expensive stuff. 5 stars

amazing furnace repair service. i had them come out to check my furnace before winter started. i've used them before, especially after three other companies couldn't figure out or fix a problem at my last place. they suggested a new furnace, which made sense since the old one had been there for over 20 years. the crew arrived on a monday and finished the installation, but then frank came to inspect their work. he noticed the furnace size wasn't quite right for my house and the a/c. he explained everything and said they'd be back the next day to put in the correct size, and they did just that. a lot of other companies might have just left it, which could have caused problems later, but not frank and his team. he took responsibility and handled the extra work and cost without any issue. i can't recommend them enough if you need a reliable partner for your furnace and heating needs.

We had the pleasure of meeting with Santiago, the furnace technician, on two different occasions. Santiago is very knowledgeable and communicates clearly. He thoroughly explained everything he was doing to our furnace during the annual check-up, and everything was in great shape. He also mentioned that he could install surge protectors and a furnace purifier to help reduce odors, mold, mildew, and allergens throughout the entire house. After researching these options, I found he was absolutely right about the potential savings we could have in case of an emergency. We chose to have these items installed, and he did an outstanding job. Santiago truly represents excellent customer service. I've interacted with other team members, and they have all been friendly and courteous. This company is my go-to for furnace assistance. Give them a try and see for yourself!

A sudden AC problem led to a fantastic experience with Santiago. I phoned early one weekend morning and spoke with other team members too, all of whom were excellent. Santiago arrived at our home within a few hours, serviced our unit, and identified a secondary problem with our thermostat. He even offered a temporary solution for our unit to produce cool air until we could replace the thermostat. After installing a new thermostat, we are now enjoying the refreshing cool air! I can't recommend Santiago and his team at Malibu Heating & Cooling Service highly enough. He was not only clear in explaining the problem and solution but also created a friendly and warm atmosphere, making it feel like we've known each other for years. I eagerly anticipate the next time we need their service!

i needed to get my heater replaced at my home in malibu. the big stores were selling the heater but wouldn't install it, and the plumber they suggested wanted over $5500 just for labor. i called a few local heater repair companies and got a quick reply from one. curtis came by the next day, checked everything, and gave me a quote for the heater and installation. the model he suggested was exactly what i wanted and cost about 20% less than the big store. the labor price was also very fair. curtis showed up right on time for our appointment, and since the heater was really heavy, he brought a friend to help. they even did a few extra things, like replacing the boiler pressure reducing feeder, some pipes, and adding new valves to meet plumbing codes. after about 5 hours, everything was finished, the room was cleaned up, and curtis tested the system to make sure it all worked. he only charged me what we agreed on, with no surprise fees. i am really happy with how easy and smooth the whole heater repair was.

The AC repair service provided by this company is truly remarkable. We had a new AC unit installed earlier in the year. The installation process was carried out in an extremely professional manner and the team we worked with were very trustworthy. After selling our home later that year, we needed maintenance on our other AC unit. Santiago responded to my call personally late in the evening and had Frank at my house first thing the next morning. He serviced our AC unit and got it back in shape with some basic cleaning. This service was performed at no cost to us, a total courtesy service to express gratitude for our earlier business. This level of customer appreciation is simply unheard of! I would highly recommend this AC repair company for all your needs. They will treat you right and promptly resolve any issues you might have.

A while back, Malibu Heating & Cooling Service installed our heating system, which was quite a project with three floors. They also set up a duct system in the unfinished basement that could be easily extended later on. After many years, I decided to upgrade to a new high-efficiency furnace and air conditioning system. The new contractor praised the original installation and its quality, which inspired me to share my thoughts. I recall the installer and how expertly they completed the job. I'm grateful for the excellent work they did, even all these years later.

Our experience was wonderful! A new, high-efficiency gas furnace and AC unit were installed. Walter did an excellent job explaining our options and gave us a fair quote that stayed the same. The crews arrived on time, and Jerome and the team were very careful and detail-oriented. We had a few moments of uncertainty about some choices during the installation, but they kindly and patiently explained the advantages and disadvantages of each option. Even when we decided to change one thing, they just said 'no problem' and adjusted it for us. We are extremely happy. Will recommend to anyone who asks!

Our heater stopped working after a power outage, and the house was getting really cold. I called Malibu Heating & Cooling Service for help, and Jerome came out to check the problem. He quickly found out that the issue was with the heater and fixed it so we could stay warm. Jerome was very professional, friendly, and knew exactly what he was doing. He also replaced a faulty thermostat for us. We have always had great service from this company, even on weekends. We really appreciate the excellent customer service!

just wanted to give a big thank you to malibu heating & cooling service for helping us out with our ac repair. after years of using other companies and spending a lot on service calls and coolant for a leak that never got fixed, our blower motor finally quit. the other place told us we’d have to wait weeks for a new unit. instead, i called santiago and he came out that same night to check things out. he gave us a quote on a better, more efficient unit that was actually way cheaper than what we were told before. they installed everything quickly, even during a big storm, and now our ac is working perfectly again. my family and i are really happy with the service. highly recommend!

On the hottest day with no central air, I called early in the morning and got connected with Santiago, who went above and beyond to find a new HVAC unit that would work perfectly with the rest of my system. The crew arrived right on time, worked efficiently, kept everything clean, and were very friendly. They also took the time to explain everything clearly. I’m really happy with how everything turned out. I may not know much about central air, but I definitely know good service when I see it! This is my second time buying HVAC equipment for this house—the first time was a heat pump for my previous home, installed quickly after a power surge. Great experience both times!

i reached out online to get a quote for repairing my two year old furnace. curtis called me back quickly and scheduled me for the very next day. blake showed up right on time, was super professional, and took care to keep his workspace tidy. he also made sure to explain everything about what repairs were needed, and was careful about keeping a safe distance while talking to me. the final bill was actually lower than what i was first quoted, which was a great surprise. i'll definitely recommend malibu heating & cooling service to others and will call again if i need more furnace service. five stars!

For over 3 years, our family has relied on Malibu Heating & Cooling Service for annual maintenance and installation of new furnace and air conditioning units. We plan on continuing to use their services for many more years. The team at Malibu Heating & Cooling Service prioritizes customer satisfaction above everything else. Santiago, Frank, and Blake are a highly cooperative, knowledgeable, and dependable team. They're not only friendly and easily accessible, but also incredibly respectful. Beyond their top-notch workmanship, they make sure you're completely satisfied with the job before they leave.

We had an issue when our ac broke down and called several places, but no one could come out that day. We have young kids, so it was getting really uncomfortable in the house. Finally, we reached out to Malibu Heating & Cooling Service and Frank showed up within an hour, even though it was the weekend. We were worried the emergency visit would be expensive, but the price was much better than expected. They also let us pay in cash, which made things easier for us. Later, when we moved into our new place, the ac wasn't cooling properly and there was ice building up on the outside unit. I called early in the morning, even before they opened, and Frank answered right away. He gave me advice over the phone and came out the same afternoon. He explained what was going on, showed me the ice inside the furnace, and even played some piano while we waited for the ice to melt! Now the house is nice and cool again. The repair was done right the first time and the price was fair. We’ll definitely use this company for any ac repairs in the future and recommend them to anyone who needs help with their heating or cooling.

From the initial quote to the installation of a new furnace and hot water heater, each step was managed with patience, vast knowledge about furnace repair, and a high level of professionalism. Since the installation, all my queries and calls have been responded to promptly and to my satisfaction by the team. My old furnace, which was more than twenty-five years old, was replaced efficiently and my basement was left spotless, as if Jerome's team had never been there. My gratitude extends to Jerome, Curtis, and Santiago. I am looking forward to seeking their services for my future furnace repair needs. I would highly recommend their services without any second thoughts.